Topic: BitSyncom: Is it possible to make changes to an order (yes/no PSU, # of modules) (Read 2493 times)

It's unfortunate that batch 2 did not have the option of shipping without PSU

has anyone got confirmation of problems with PSU crossing customs, or any clarification/confirmation whether or not it is possible to change an order (remove PSU before shipping?)

uh oh, I'm Canadian

I think UK guys should be ok with PSUs, I've ordered from overseas items with power sources both internal and external without an issue due to the PSU. There were monster delays however, but that occurs with every high ticket item in the UK and it's due to additional money theft from HRMC pulling out duty fees as and when they like from their witch's hat.

It was Canadian customers if I remember right, that had issues with PSUs on this forum...

I believe the only person that is doing the support tickets is Yifu anyway. The support ist way to informed that its another way, and judging from the ticketnumbers another person than yifu would be able to answer tickets way faster. I believe Yifu doesnt want to give away that work. I dont understand why, i mean he can delegate work to china too, so why isnt he accepting help with support? Customers would be way happier. And when his supportman doesnt know the answer to all questions then he can ask Yifu and learn. With the time Yifu will have to answer less and less questions.

I never got a response to an email to yifu. I only phoned him and got him the second time.

bump since he's active on forums again.

it's now almost a week.

working as intended i think....

has anyone gotten a response from BitSyncom? it's been 2 days and he has not responded to forum PM, email, or tickets.

I'm in European Union and I've received a couple of times hard disks together with his power unit (from outside EU), and I never had any problem. Those hard disks came from the USA. On the contrary, I've sent those same hard disks to Argentina and I had a shitload of problems with customs. In fact, they never got out of customs BECAUSE of the psu of the hard disks, and I had to send new hard disks WITHOUT a PSU for them to get through Argentinian customs.

Then, I'm reading about EU customers receiving their batch 1 unit with PSU with no problems at all. But again, this is really a small sample to make any assumptions, it's just my personal experience + a few EU customers of Avalone.

First - I think Yifu Gao seems like a standup guy, and has done a remarkable job.  My guess is he needs to catch up on like 3 weeks of sleep and rightfully so.   There has been quite a bit of nonsense chatter that I think is the result of some ambiguity on small number of points:

1) What are the countries that has issues with the PSU and customs?
2) If so... how do we go about requesting the PSU delete?
3) What are the vendor supported specs for locally procured PSUs for the different models?

Regarding item 1 - I don't think the US is in the list.  Jeff Garzik received his miner a day earlier than was expected (1/31) --- so I don't think it was hung up in some bureaucratic black hole in customs.   My guess is this is not for the U.S. and Russia, but South America, Europe ,Asia and the Middle East that have the customs issues... but again... pure speculation until we hear from the horses mouth.

Regarding item 2 - Anecdotally, we have heard that the ticket system isn't a responsive communication channel, but direct email is... doesn't make one want to do the right thing and use the ticket system.

Regarding item 3 - The website says 620W max draw for the 65GHa model, but doesn't have any statements on the 80GHa model.  One can assume that it is the 620 + 150W of the extra module... but again... deduction and speculation but not authoritative until it comes from the authority.

Maybe I am deluding myself in thinking that if these questions were answered publicly (preferably on their faq page) a lot of the nonsense traffic surrounding B3 would go away... most likely we are going to need something to do while we wait for our units, and like a bunch of mother hens, we will feel the urge to peck at something.

Because it is not an urgent matter, and you're writing to the direct email of one of the very few people that are running this operation, making him to loose time reading/processing a silly and non-urgent request that can be solved using the appropiate channel: tickets.

Because then he might just remove components, twice.

why not both?

Guys, commons sense dictates that for this matter we should be using tickets. There's still time till the units will be shipped, just let's try to use appropiate channels for communications.

Please let us all know when you hear from Yifu on this subject. It seems like a common issue.

thanks, sent him an email as well.

Thank you. I wrote the letter to Yifu and waiting for an answer.

the tickets are worthless, send yifu an email [email protected]

he's replied to me within a day every time.

    my ticket status oн batch#2  = "procceced since last 50 days 19 hrs"

nice, i opened a support ticket. site said i would get a response in 24 hours.