I had a sell close on an altcoin and it shows as the last completed order in my history. However the proceeds from the sell are not in my BTC wallet.
I have no idea where this BTC has gone. I have raised a ticket with bittrex support but getting no answers.
It all rather strange, anyone ever had this issue?
There has never been an instance where someone did not get their coins. 99.9% of the time it's due to the system not showing users when their orders partially executed. Below are some tips to help you resolve this on your own. If that still doesn't work, please come to #customer-support on
http://slack.bittrex.com and post your ticket # and we can take a closer look if we haven't already.
We're sorry to hear you're having trouble with one of your orders. We've put together some helpful tips that highlight common questions regarding coins not being credited.
Please make sure you're using the "Units Filled" column when calculating costs or proceeds. The "Units Total" column will display the original amount entered for the order, however in many cases a user cancels their order before it fully executes. If you're viewing the page on a mobile device, or zoomed in, and do not see the "Units Filled" column please zoom out.
In many cases when an order is placed it may fill all at once or it may fill in partial amounts. When an order fills in partial amounts we do not display the partial sales in the history - only the final amount of the sale when it is finished. You will only see the cost or proceeds when your order is marked as complete or it is canceled.
Here is an example:
If you place a SELL order for 100 DOGE and it fills immediately - your BTC balance increase will be immediate.
If you place a SELL order for 100 DOGE and it fills 80 DOGE - your balance is immediately credited for the 80 DOGE you sold. While the remaining balance is pending on your order and you're making other trades in the system the credited amount may be "spent" in another order or withdrawn. This is highly likely if your order took hours or days to fully complete. If a week later the last 20 DOGE fills, your order will show up as complete with an amount of BTC earned, but it will not match your balance because you already received partial payment.
Thanks,
Ryan @ Bittrex