Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 316.

mrhobbeys

newbie

Activity: 29

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Quote from: BlackArrow Matt on December 21, 2013, 09:37:52 AM

Batch 1.

Also, I'm sorry for not being on top of the PM's here. I still have to wait 5 minutes between replies.

For those who are interested in becoming a reseller, please email the following:

1. a scanned copy of your business registration details
2. a scanned copy of the ID of the director
3. confirmation that you've read, understood and accept our terms and conditions.
4. your website address
5. the link where our products will be sold
6. the complete address where you want your goods shipped (including post/zip code)
7. contact phone number where you can be reached by the courier

to matthew at blackarrowsoftware dot com

Please do it soon because we're going to start the next phase of the process soon.

@Matt
I am sending these first thing tomorrow. Do I need to have the website up and ready for selling? I have a site but I only use it for my customers to see general announcements at this point.

I also am PM'ing you my ticket for my wire transfer it was done last Monday and I have not seen any update to the status.

woobone

newbie

Activity: 37

Merit: 0

Quote from: BlackArrow Matt on December 22, 2013, 07:25:51 PM

Quote from: Avadar on December 22, 2013, 05:36:08 PM

Yea blackarrow has been really bad letting people know were batches were. First they said batch 1 was closed, and were going into batch 2. Now there saying that batch 1 is open, but hey were shipping your units march 10, instead of February 24. It's pretty pathetic actually, to see this company with a good product, to have such terrible customer service. Instead of just hiring people for 2 dollars an hour, they would rather try and do it themselves, and at the end of the day it's just costing them some serious $ signs

Yeah, maybe we could hire children too!

Sarcasm aside, we're doing the best we can. As I explained before, we want to hire long term employees rather than hiring a few people, training them, then firing them when the rush is over. We're working on implementing automation that will allow for a much easier transaction via BTC. We're working on adding resellers. As time progresses, things will get better. I'm sorry that there is such a delay.

If you're still waiting for a reply to your ticket, please post it or PM it to me. I'll make a list and work on those first.

Matt pm u a few days ago and still haven't got any reply??

BlackArrow Matt

member

Activity: 87

Merit: 10

Quote from: Avadar on December 22, 2013, 05:36:08 PM

Yea blackarrow has been really bad letting people know were batches were. First they said batch 1 was closed, and were going into batch 2. Now there saying that batch 1 is open, but hey were shipping your units march 10, instead of February 24. It's pretty pathetic actually, to see this company with a good product, to have such terrible customer service. Instead of just hiring people for 2 dollars an hour, they would rather try and do it themselves, and at the end of the day it's just costing them some serious $ signs

Yeah, maybe we could hire children too!

Sarcasm aside, we're doing the best we can. As I explained before, we want to hire long term employees rather than hiring a few people, training them, then firing them when the rush is over. We're working on implementing automation that will allow for a much easier transaction via BTC. We're working on adding resellers. As time progresses, things will get better. I'm sorry that there is such a delay.

If you're still waiting for a reply to your ticket, please post it or PM it to me. I'll make a list and work on those first.

jimmothy

hero member

Activity: 770

Merit: 509

Quote from: Avadar on December 22, 2013, 05:36:08 PM

Yea blackarrow has been really bad letting people know were batches were. First they said batch 1 was closed, and were going into batch 2. Now there saying that batch 1 is open, but hey were shipping your units march 10, instead of February 24. It's pretty pathetic actually, to see this company with a good product, to have such terrible customer service. Instead of just hiring people for 2 dollars an hour, they would rather try and do it themselves, and at the end of the day it's just costing them some serious $ signs

First batch is still feb 24 and batch 1.5 is March...They have said why batch1 was closed because every chip was sold but they were told they could get more for double the price. Perfectly understandable. And BA has shown much better customer service than many other asic manufacturers.

Avadar

newbie

Activity: 24

Merit: 0

Yea blackarrow has been really bad letting people know were batches were. First they said batch 1 was closed, and were going into batch 2. Now there saying that batch 1 is open, but hey were shipping your units march 10, instead of February 24. It's pretty pathetic actually, to see this company with a good product, to have such terrible customer service. Instead of just hiring people for 2 dollars an hour, they would rather try and do it themselves, and at the end of the day it's just costing them some serious $ signs

bobsag3

hero member

Activity: 546

Merit: 500

Owner, Minersource.net

Quote from: torbtc on December 22, 2013, 03:50:11 PM

Quote from: bobsag3 on December 22, 2013, 01:36:01 PM

Quote from: torbtc on December 22, 2013, 12:30:16 PM

bobsag3,
I placed an order last week at minersource.net, sent a wire transfer and i have not received any kind of confirmation. can you please look into this matter for me. Have you received payment? am i still in the first batch for Feb 24 delivery? I have sent you 2 PM with my order number and have sent numerous emails to [email protected] and i have not seen any responses. can you please reach out to me with a status.

See my PM

thank you bobsag3 for your response. My account says my order date was 2013-12-15 and now reflects paid, will i receive my X-3 in round 1 of batch 1 on Feb 24,2014?

Yes.

Quote from: nexus99 on December 22, 2013, 04:19:19 PM

Hi guys -

An x-3 order today through minersource will ship when? Thanks in advance for the information.

Mid march.

nexus99

legendary

Activity: 910

Merit: 1000

Hi guys -

An x-3 order today through minersource will ship when? Thanks in advance for the information.

torbtc

newbie

Activity: 3

Merit: 0

Quote from: bobsag3 on December 22, 2013, 01:36:01 PM

Quote from: torbtc on December 22, 2013, 12:30:16 PM

bobsag3,
I placed an order last week at minersource.net, sent a wire transfer and i have not received any kind of confirmation. can you please look into this matter for me. Have you received payment? am i still in the first batch for Feb 24 delivery? I have sent you 2 PM with my order number and have sent numerous emails to [email protected] and i have not seen any responses. can you please reach out to me with a status.

See my PM

thank you bobsag3 for your response. My account says my order date was 2013-12-15 and now reflects paid, will i receive my X-3 in round 1 of batch 1 on Feb 24,2014?

terrapinflyer

hero member

Activity: 602

Merit: 500

Quote from: BlackArrow Matt on December 21, 2013, 02:39:05 PM

We're absolutely on track for Feb 24th. We're going to be unaffected by the Chinese new year.

Orders are shipped by the order they're paid.

Wish I could just skip January... Grin

PEC07

newbie

Activity: 23

Merit: 0

Quote from: PEC07 on December 22, 2013, 01:32:08 PM

I think i am in the same boat as you torbtc. I sent a wire transfer 7 days ago and it said it would arrive to him on Dec 19. On Dec 20 it shows they received the money. Ive been messaging bobsag3 for over 3 days already and still have not received any response and it still says under payment state that the balance is due in my order/account on https://minersource.net/account. I already had a big error when i first tried to order. At this point i am getting a bit frustrated at the pace and/or lack of support.

Please PM me your order number, as I have said before we have several wires that do not have order numbers, and that significantly slows the process down.
[/quote]

I did include the number with my wire transfer. But just incase you did not receive the number i just sent a PM here with my order number. How long should i expect to wait until my payment status is changed on your site ?

bobsag3

hero member

Activity: 546

Merit: 500

Owner, Minersource.net

Quote from: torbtc on December 22, 2013, 12:30:16 PM

bobsag3,
I placed an order last week at minersource.net, sent a wire transfer and i have not received any kind of confirmation. can you please look into this matter for me. Have you received payment? am i still in the first batch for Feb 24 delivery? I have sent you 2 PM with my order number and have sent numerous emails to [email protected] and i have not seen any responses. can you please reach out to me with a status.

See my PM

Quote from: PEC07 on December 22, 2013, 01:32:08 PM

I think i am in the same boat as you torbtc. I sent a wire transfer 7 days ago and it said it would arrive to him on Dec 19. On Dec 20 it shows they received the money. Ive been messaging bobsag3 for over 3 days already and still have not received any response and it still says under payment state that the balance is due in my order/account on https://minersource.net/account. I already had a big error when i first tried to order. At this point i am getting a bit frustrated at the pace and/or lack of support.

Please PM me your order number, as I have said before we have several wires that do not have order numbers, and that significantly slows the process down.

PEC07

newbie

Activity: 23

Merit: 0

I think i am in the same boat as you torbtc. I sent a wire transfer 7 days ago and it said it would arrive to him on Dec 19. On Dec 20 it shows they received the money. Ive been messaging bobsag3 for over 3 days already and still have not received any response and it still says under payment state that the balance is due in my order/account on https://minersource.net/account. I already had a big error when i first tried to order. At this point i am getting a bit frustrated at the pace and/or lack of support.

torbtc

newbie

Activity: 3

Merit: 0

bobsag3,
I placed an order last week at minersource.net, sent a wire transfer and i have not received any kind of confirmation. can you please look into this matter for me. Have you received payment? am i still in the first batch for Feb 24 delivery? I have sent you 2 PM with my order number and have sent numerous emails to [email protected] and i have not seen any responses. can you please reach out to me with a status.

cdog

hero member

Activity: 1036

Merit: 500

If you are having trouble finding your BTC payment address, look carefully in all the emails you've gotten from BA.

The way gmail conversations work, it might not appear as a new email but a reply to a previous one.

BA may want to address this, Im sure its caused enough issues already.

talexeh

member

Activity: 89

Merit: 10

Quote from: MANofthePEOPLE on December 21, 2013, 06:26:55 PM

Bobsag3 is it possible for you to see if payments have gone through to BA even though its not your site? I sent a wire 14th december and it still says waiting for payment. I'm getting a little worried that i sent to wrong place. BA's support seem to ignore emails unfortunately.

Haha... we're pretty much in the same spot. As per bob, just gotta be patience. Good luck to you nonetheless.

kingcoin2k

newbie

Activity: 9

Merit: 0

Quote from: bobsag3 on December 20, 2013, 11:28:34 AM

Quote from: talexeh on December 20, 2013, 05:24:15 AM

Quote from: DebitMe on December 19, 2013, 02:04:02 PM

Quote from: bobsag3 on December 19, 2013, 01:29:55 PM

Quote from: DebitMe on December 19, 2013, 12:47:25 PM

Hey Bob, I wired money on Monday and nothing has changed to paid on my account yet, I understand that this is a manual process, but when can we expect updates for wire transfers?

I have over 20 wires still "pending", I update wires twice a day, ones that clear in the morning and ones that clear before I go to sleep.
Let me know if your order has not cleared by tomorrow.

Ok will do, thanks for being vigilant.

Bob, are you able to check for status of payment that was made to BAS?

I wired my payment over on the 16th this month & the status still showing as "Processing payment". Should I be concerned?

I can check the status of tickets etc, but not payments :/

MANofthePEOPLE

full member

Activity: 182

Merit: 100

Bobsag3 is it possible for you to see if payments have gone through to BA even though its not your site? I sent a wire 14th december and it still says waiting for payment. I'm getting a little worried that i sent to wrong place. BA's support seem to ignore emails unfortunately.

Xian01

legendary

Activity: 1652

Merit: 1067

Christian Antkow

Quote from: BlackArrow Matt on December 21, 2013, 10:13:43 AM

Batch 1 is still being filled. Those who ordered when the date said Feb 24th 2014 will have their orders shipped starting on Feb 24th 2014. Those who order when the date says March 10th 2014 will have their orders shipped starting March 10th 2014.

I placed on order on Dec 2nd (229x) that I was not able to submit payment for within 24 hours, and have been waiting on two responses now to [email protected] inquiring about how to best resolve the status of this order.

Can you offer any insight as to when sales might catch up with their email backlog ?

Thank you.

takagari

legendary

Activity: 1050

Merit: 1000

Quote from: BlackArrow Matt on December 21, 2013, 02:36:28 PM

Quote from: takagari on December 21, 2013, 11:35:58 AM

Quote from: BlackArrow Matt on December 21, 2013, 10:13:43 AM

Quote from: talexeh on December 21, 2013, 10:02:23 AM

Quote from: BlackArrow Matt on December 21, 2013, 09:52:11 AM

Quote from: drewage on December 21, 2013, 09:45:06 AM

Quote from: whisper on December 21, 2013, 09:01:43 AM

March 10th 2014 is a new batch 1 date or its batch 2?

Just to clarify. Is round 1 batch 1 still projected for February 24, 2014 shipping?

Absolutely.

I'm sorry but I'm a little bit confused to be honest.

So at this point in time, the official shipping date still remains at February 24, 2014. However, we should expect for the product to no sooner than March 10, 2014. Am I reading this right?

Batch 1 is still being filled. Those who ordered when the date said Feb 24th 2014 will have their orders shipped starting on Feb 24th 2014. Those who order when the date says March 10th 2014 will have their orders shipped starting March 10th 2014.

Ugh Sorry Matt than you should be calling this Batch 2, having two different ship date's on Batch 1 is a huge difference.
Not getting my miner shipped until march 10th and your charging the SAME for the product?
That cut's thousands off potential profit.
Especially after flooding the market with batch one?

it's still the first batch of chips. It's 2 weeks difference.

....
2 weeks difference is a margin of $6,000 return or more.... those first two-four weeks are the crucial ROI of the product.
I waited to order being told plenty were left, when in fact plenty were not left over for the first order. but for a two week delay.
I can't see buying at this point.

Shawn

BlackArrow Matt

member

Activity: 87

Merit: 10

Quote from: UzairHashmi on December 21, 2013, 02:03:30 PM

Matt, I created my order 5 days ago when it was still saying Feb 24 shipping. I have been unable to transfer using BTC so will now do a wire transfer. If you receive my bank wire in the coming week can you confirm that my Prospero X3 will be available on February 24? BTW I also included hosting so I would expect the unit to start hashing on Feb 24 or 25 at the latest.

Also, how confident are you that the Prospero X3 Batch 1 will indeed hit the Feb 24 target date, given that there is no news on the ASIC tapeout as yet. With two months left, and the Spring Festival holiday in China that leaves barely 7 weeks for tapeout, server prototyping, and testing.

I appreciate your response

Regards,
Uzair

We're absolutely on track for Feb 24th. We're going to be unaffected by the Chinese new year.

Orders are shipped by the order they're paid. Since you purchased 5 days ago, I don't expect you're going to be hashing on the same day. We're going to be filling orders very quickly but you still have to allow some time for everything to be put in place.

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