So today I had a discussion with devs about our system what connects alternative accounts. On 12th December system connencted Hello I am Humb and webtricks accounts. Both users were on the site at the same time. One logged out, other logged in. It is very rare case that system can be wrong. Now I have to admit that this can be a case and dont have enough evidence that Hello I am Humb and webtrics are the same person even if it seemed so obvious at that moment. Didnt have any support from devs also at that moment who could provide me extra support and had to make a decision on my own as admin.
This is my public apology for webtricks for accusing him for having alternative account.
Okay admin, all sounds like a genuine mistake so I will take your words. Apology accepted.
Hope it would be taken care in better way in future.
My advice is to seriously take care of similar cases and be very prepared, apologize can't help you to regain reputation, it's sad if you lose webtricks as a player because of your mistakes and you know what? webtricks will never recommend your website to his mates and they could be your potential customers before this accident. Just friendly advice, reputation matters the most in business and don't make mistakes similar of this!
Since everything seems to be cooling down. Also, I received the missing credit for Sit & Go, I have nothing more to complain about. So, I guess it would be better for me to let it go. Everyone is more than welcome from my side to try blackjack.fun, after all site has really cool design and enthralling blackjack experience (especially in multiplayer mode).
However, I have noticed an issue in the provably fair today so I would like to hear admin's response before deciding to play on the platform again or recommending someone the site or not:
Image first -
Issue -
Before placing the bet, user must have access to the two provably fair components - 'client seed' and 'server seed hash'. Server seed hash should be generated and provided to the user for the next round as soon as current round ends. Once user has the server seed hash, he should change the 'client seed' and place the bet. But on blackjack.fun, we are not shown the server seed hash of the next round before placing the bet. It shows - 'Will be revealed after current game ends' in next game server seed hash column. Although, we can set custom client seed but there is no surety that the server seed was decided before user placed the bet. Without knowing the server seed hash before the bet, there is no way to verify that games are provably fair.