The
exchange site is different from the
support site.
Support site (https://bleutrade.zendesk.com):
When logging a support ticket you don't need a confirmation/security code: Email + Password only.
Before login if forgot password you can get your password here - see bottom of logon page (just need email address)
Click: "Forgot my password" or
Click: "Have you emailed us? Get a password" (If you've communicated with our support staff through email previously, you're already registered. You probably don't have a password yet, though.)
Once logged in you can edit your support profile:
To edit profile: User Name > Edit My Profile > Edit Profile
Note: In my case my exchange logon password did not work in the support logon screen (I had to reset it here) - I also use Google+ to logon (you can also use Twitter / Facebook). Exchange site (https://bleutrade.com):
When logging on to exchange you need a confirmation code: Email + Password + confirmation/security code (sent to your email).
Before login if forgot password you can get your password here - see bottom of logon page (just need email address)
Click: "Forgot my password?"
Once logged in you can edit your exchange profile:
To edit profile: User Name (Bleutrade Member Area) > Settings > Edit Profile
Hope this clarifies. 
