I want my problems sorted out quickly and I want 24/7 support when I struggle. The casino also need to have multiple platforms for communication.. like Telegram / Twitter etc..
Hey! If you check our criteria page, you can see that indeed we do include customer support availability as one of our criteria! It's also one of the items we analyze in our reviews.
Having a people's choice award is something we are thinking of doing next year exactly because of what you say: it's important to encourage others to participate and share their opinions.
Of course, the "majority's" opinion is also flawed: there's no way to ensure a representative audience. For instance, the people here on Bitcointalk aren't the only Bitcoin casino players - although perhaps the most vocal. That's why we think it should be done for one of the awards, and not all.
And I agree: no rating is impartial, and no two people's opinions are alike. I do think our criteria are pretty solid, however, and allow for a relatively objective rating. Every single criterion has a numerical rating, associated to (in most cases) a pretty "clear-cut" item.
For instance (purely hypothetical, here), we might give 10 points for "holding a gambling license". All casinos that fit that description will get the 10 points, all that don't, get zero points.
Feel free to check a more complete list of our criteria and let me know what you think about them (link above!).
BTW Didn't see duelbits or roobet anywhere on the list, did they fail to make the cut? AFAIK these would give any crypto casino a run for their money!
Not for this year's awards, as they have been decided already, but we'd be more than glad to consider reviewing websites at the community's request. If you have any suggestions about that, please send them over!
Roobet is one casino that recently entered our radar, and that it's growing on us! It didn't make the cut for this year's awards, but we do have a review of it.
then they should always consider on what is the current demand or current famous sites so that people would be at least interest on reading up these kind of reviews.
@op please consider on adding up rollbit on your review list.
Thanks for the suggestion! I'll keep it in mind.
We'd love to have a review about every single Bitcoin casino out there. The thing is, it takes us a long time to play-test and review a website.
We rather have a small group of reviews (at the moment we have 29) than having many but with sloppy content.
We also often revisit our reviews and update them with new information, which also takes time.