Blockchain.com experience and issues? - page 2.

Jhendy2001

newbie

Activity: 7

Merit: 14

Ok Bitmover I have checked the address and the coin is there! Grin

I guess I still have the same issue that I can't access it as its not in my wallet and Blockchain.com are basically not responding.

What is my next move?

....as an aside, Its a sad state of affairs when you get world class (and instant) support from a open forum and zero support from the platform you are actually paying to manage the transaction.

James.

mocacinno

legendary

Activity: 3612

Merit: 5297

https://merel.mobi => buy facemasks with BTC/LTC

Happy to see you got your seed...

The "best" option would be to use the seed phrase to restore your wallet in a decent desktop wallet... That way you at least have some idear of what might have happened...

OcTradism

hero member

Activity: 1722

Merit: 801

Quote from: Jhendy2001 on July 02, 2020, 07:16:03 AM

I've recently set up an account with Blockchain.com and CEX.com to "play around" with some crypto currencies in the hope of learning a little bit.

To learn in crypto, why don't you begin with testnet?

You can learn and practice with testnet. Bitcoin Core and Electrum wallets give you testnet wallets. With testnet wallets, you can practice all things with Bitcoin testnet and don't get any real monetary losses.

https://en.bitcoin.it/wiki/Testnet
https://en.bitcoinwiki.org/wiki/Testnet
https://bitzuma.com/posts/a-beginners-guide-to-the-electrum-bitcoin-wallet/
List of Testnet BTC Faucet

Jhendy2001

newbie

Activity: 7

Merit: 14

Thank You Mocacinno. I really appreciate the quick response!

I have the seed words yes. Also I'm not certain on the other things you ask, but as confident as a non tech person could be! I initiated the transfer from CEX via a mobile App.

Bitmover, thank you also, I will check that address now and report back.

I have since progressed onto a Ledger storage device and successfully move additional Bitcoins and Ether onto it so I am progressing in my understanding. Its just really frustrating that there is zero engagement from Blockchain.com even to acknowledge what has happened. It would even be useful if they simply said that the coin was transferred out at X date. At least I'd know that someone had stolen it.

Thanks again all, much appreciated.

bitmover

legendary

Activity: 2352

Merit: 6089

bitcoindata.science

Quote from: Jhendy2001 on July 02, 2020, 07:16:03 AM

As part of this process I have purchased a small amount of Bitcoin with CEX (c£200) and transferred to Blockchain.com. The Bitcoin landed in my wallet and was visible for a few days before disappearing without any notification.

Hello

First of all, go to https://www.blockchain.com/btc/address/YOURADDRESSHERE and see if you can see the balance there. Sometimes blockchain.com have sync problems and shows zero balance, even though you have some balance.

Quote

I e-mailed support at Blockchain.com to find out what has happened and have been quite persistent over the last two weeks but had no response (aside from the auto allocation of the ticket number of the support request).

I have all the confirmation info of the transaction provided by CEX, but no bitcoin sat in my Blockchain.com wallet and no engagement from the platform.

Can anyone help with how I would go about escalating or recovering the bitcoin.

Sadly, if someone really transferred the bitcoins from your wallet there is nothing blockchain.com or anyone can do to recover your funds, and the statements from CEX.io are useless for you now.

Blockchain transactions are irreversible.

Blockchain.com is a very insecure wallet, as hacking it is as easy as hacking an email. You should really avoid it.

My suggestion is that you buy a hardware wallet (trezor, ledger, bithd etc) if you spend more than 100 EUR in bitcoin again. Hardware wallet are almost unhackeable and your coins will be safe there.

mocacinno

legendary

Activity: 3612

Merit: 5297

https://merel.mobi => buy facemasks with BTC/LTC

Hi,

First of all, it's a petty your first experiences with bitcoin are rather negative.
To be honest, i always try to steer people away from web wallets, like blockchain.com... These services are high-risk, since you're not the only one in controll of your keys, you're not the only one in controll of your funds. Blockchain saves an encrypted version of your wallet on their servers. They say you're the only one that can decrypt said wallet, but it's hard to check this statement.

Case in point: if you have issues like the issue you describe, you NEED support from blockchain.com. If you'd have used a decent wallet, you could have restored your wallet from backup or seed.

First things that pop to my mind when i read your story:

Did you, by any chance, save the seed words for your blockchain wallet?
Are you certain you only have one wallet?
Are you certain you didn't fall victim to a phising attack?
Are you certain your computer is clean? No virusses or malware?
Were you using the web client, or the mobile client?

Jhendy2001

newbie

Activity: 7

Merit: 14

Hi all, I'm a newbie to Crypto but am trying to learn.

I've recently set up an account with Blockchain.com and CEX.com to "play around" with some crypto currencies in the hope of learning a little bit.

As part of this process I have purchased a small amount of Bitcoin with CEX (c£200) and transferred to Blockchain.com. The Bitcoin landed in my wallet and was visible for a few days before disappearing without any notification.

I e-mailed support at Blockchain.com to find out what has happened and have been quite persistent over the last two weeks but had no response (aside from the auto allocation of the ticket number of the support request).

I have all the confirmation info of the transaction provided by CEX, but no bitcoin sat in my Blockchain.com wallet and no engagement from the platform.

Can anyone help with how I would go about escalating or recovering the bitcoin.

Thanks in advance to anyone who can help out.

James.

Topic: Blockchain.com experience and issues? - page 2. (Read 351 times)