Blockchain.com issue | Bitcointalksearch.org

edgycorner

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Quote from: BitMaxz on July 02, 2022, 06:34:13 PM

Quote from: edgycorner on July 02, 2022, 08:58:57 AM

I have mailed this issue to blockchain.com support. Maybe they can figure out the problem on their side and fix it. I will post updates here(if they give any meaningful reply). Hopefully, no one else has to face this issue again.

I don't know if blockchain has a plan to fix the issue it was there since years ago and their wallet is actually problematic I have bad experiences using their wallet and actually, I still have funds on their wallet which until now can't be able to recover using wallet id, email and the right password.

Quote

You are lucky that you charge the battery successfully without shorting it. You can able to see the negative and positive under the terminal flex.

Yea, a little bit of luck is involved here.
There's a board connected to the terminals, it's probably soldered and I would have to remove it to find the terminal signs. Fortunately, I could see the terminals after ripping off some plastic tape over it and took my chances with positive/negative after watching related YT videos.

Quote

Anyway, you are now able to log in through a QR code and able to make a sign message. Now do not use the blockchain wallet ever and use the proper wallet.

Yup, backed up now. Never gonna use blockchain again.
If someone who's still on blockchain.com is reading this, THEN BACKUP YOUR KEYS ASAP Cheesy

I think this issue with blockchain.com is here to stay, if I receive any meaningful reply from blockchain.com then I will create a new topic for update.
Locking this thread.

Thank you, everyone

BitMaxz

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Quote from: edgycorner on July 02, 2022, 08:58:57 AM

I have mailed this issue to blockchain.com support. Maybe they can figure out the problem on their side and fix it. I will post updates here(if they give any meaningful reply). Hopefully, no one else has to face this issue again.

I don't know if blockchain has a plan to fix the issue it was there since years ago and their wallet is actually problematic I have bad experiences using their wallet and actually, I still have funds on their wallet which until now can't be able to recover using wallet id, email and the right password.

You are lucky that you charge the battery successfully without shorting it. You can able to see the negative and positive under the terminal flex.

Anyway, you are now able to log in through a QR code and able to make a sign message. Now do not use the blockchain wallet ever and use the proper wallet.

edgycorner

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Activity: 1064

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Hurrah for Karamazov!

Quote from: LoyceV on July 02, 2022, 08:41:06 AM

Quote from: edgycorner on July 02, 2022, 08:19:34 AM

I still can't login with my password.

Export the private key and anything else you can find in there, and start using a real wallet from now on

Electrum for instance.

Yup.

I have mailed this issue to blockchain.com support. Maybe they can figure out the problem on their side and fix it. I will post updates here(if they give any meaningful reply). Hopefully, no one else has to face this issue again.

LoyceV

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Quote from: edgycorner on July 02, 2022, 08:19:34 AM

I still can't login with my password.

Export the private key and anything else you can find in there, and start using a real wallet from now on

Electrum for instance.

edgycorner

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Activity: 1064

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Hurrah for Karamazov!

Quote from: LoyceV on July 02, 2022, 03:42:13 AM

Quote from: edgycorner on June 30, 2022, 06:18:26 PM

I watched a few disassembly videos. It's a very easy process. Requires a precision screwdriver tho. Which I don't have rn. I just want to charge the battery externally and put it back.

Are you sure that's possible without blowing it up? The battery has a very small charging connector, and I don't think you can just connect it to a 4.0V power supply to charge it without battery monitoring.

I received my screwdriver a day early.
Charged the battery by connecting red wire to the positive terminal and black to the negative. Albeit, there was no indicator as to which side is positive and which is negative on the battery(as it's covered by plastic wrapping from top to bottom but I could see a tiny bit of terminals).
I watched a few yt videos, where they charge it externally and there was a common pattern of the positive terminal being on the left.
So I took my chances, and it worked Cheesy

I was able to login by scanning the QR code.

Blockchain.com is boken.

Quote from: SFR10 on July 02, 2022, 04:05:12 AM

Quote from: Text on June 30, 2022, 08:52:15 PM

Wait, what's the point of wasting effort and time to recover a wallet address that you know is empty?

When @edgycorner created this thread, he/she was worried about receiving signature payments ^{[judging by what I'm seeing on the spreadsheet of that campaign, that's no longer an issue]} on the address in question, but the remaining issue is the fact that @edgycorner imported his main address into that wallet while he/she "can't remember where he/she kept the private key" and if someone else gains access to edgycorner's account, he/she might not be able to recover it without a signed message from that specific address!

++

Quote from: abel1337 on July 02, 2022, 07:35:00 AM

Quote from: edgycorner on July 01, 2022, 05:04:16 PM

Quote from: abel1337 on July 01, 2022, 04:43:56 PM

You have a friend that has spare monitor? or you can borrow, You can try it to use it just for the sake of recovering. That is the 2nd option I think is to use sata reader and to read your hard drive on other computer. You will have a chance to check all of your drives on different computers. It would be much more easy to do since you just need to plug out your drives.

If I am unable to access the wallet on my repaired phone, then I might look into those drives for keys.

Ohh I see, I thought you have your wallet last access on your broken phone. Does it as for additional verification for security? Searching your data from your SATA drive now will be your best option. We just hope that your keys is in your drive or else it's a loss of effort.

Quote from: edgycorner on July 01, 2022, 05:04:16 PM

Quote from: abel1337 on July 01, 2022, 04:43:56 PM

There are a very cheap precision screwdriver out there, I can find one for just $3.15 usd in my marketplace or you try to borrow some. But yeah I agree just bring it to repair shop. I suggest you just bring your old phone now into a repair shop before using sata reader if you don't have it right now. Repairing it would not cost more than $10 since charging port is cheap and it's just a basic soldering that will happen.

I bought one for 3 dollars. I will get it soon.
Like BitMaxz's pointed out, I wouldn't have to solder any parts if I replace the charging board(and this is what every repair shop will probably do since it works+they can charge extra+more reasonable). From the videos, it's very much like replacing RAM. It's available for like 7 dollars online.
This way I won't have to worry about giving my phone to some stranger either Cheesy

That's nice that it work according to your plan on doing it with precision screw driver. Oh, That's more easy on what I think the way to fix your charging port. I have mine repaired before and the technician soldered it and I saw him soldered it so I think that's the only way. Your method is much more efficient since you don't need to worry about stranger.

It's only 5`~6 dollars, worth a try.

I still can't login with my password. I have to authenticate from my app. That's the only way. What if my phone had a permanent damage Huh

Code:

 
Address: 1edgym1sR5wLyhiziT8nk5spF1MUWAJcA
Message:blockchain.com fucking sucks
Signature:G3IQxFW3XuTjaAazanPOwLz0WXkEfnCS/OChN8QnVplrcZhc0poU+aFV7sRprNxrtRgRMm/NgCgTMBOsTpNCcCQ=

abel1337

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Quote from: edgycorner on July 01, 2022, 05:04:16 PM

Quote from: abel1337 on July 01, 2022, 04:43:56 PM

You have a friend that has spare monitor? or you can borrow, You can try it to use it just for the sake of recovering. That is the 2nd option I think is to use sata reader and to read your hard drive on other computer. You will have a chance to check all of your drives on different computers. It would be much more easy to do since you just need to plug out your drives.

If I am unable to access the wallet on my repaired phone, then I might look into those drives for keys.

Ohh I see, I thought you have your wallet last access on your broken phone. Does it as for additional verification for security? Searching your data from your SATA drive now will be your best option. We just hope that your keys is in your drive or else it's a loss of effort.

Quote from: edgycorner on July 01, 2022, 05:04:16 PM

Quote from: abel1337 on July 01, 2022, 04:43:56 PM

There are a very cheap precision screwdriver out there, I can find one for just $3.15 usd in my marketplace or you try to borrow some. But yeah I agree just bring it to repair shop. I suggest you just bring your old phone now into a repair shop before using sata reader if you don't have it right now. Repairing it would not cost more than $10 since charging port is cheap and it's just a basic soldering that will happen.

I bought one for 3 dollars. I will get it soon.
Like BitMaxz's pointed out, I wouldn't have to solder any parts if I replace the charging board(and this is what every repair shop will probably do since it works+they can charge extra+more reasonable). From the videos, it's very much like replacing RAM. It's available for like 7 dollars online.
This way I won't have to worry about giving my phone to some stranger either Cheesy

That's nice that it work according to your plan on doing it with precision screw driver. Oh, That's more easy on what I think the way to fix your charging port. I have mine repaired before and the technician soldered it and I saw him soldered it so I think that's the only way. Your method is much more efficient since you don't need to worry about stranger.

SFR10

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Quote from: Text on June 30, 2022, 08:52:15 PM

Wait, what's the point of wasting effort and time to recover a wallet address that you know is empty?

When @edgycorner created this thread, he/she was worried about receiving signature payments ^{[judging by what I'm seeing on the spreadsheet of that campaign, that's no longer an issue]} on the address in question, but the remaining issue is the fact that @edgycorner imported his main address into that wallet while he/she "can't remember where he/she kept the private key" and if someone else gains access to edgycorner's account, he/she might not be able to recover it without a signed message from that specific address!

LoyceV

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Quote from: edgycorner on June 30, 2022, 06:18:26 PM

I watched a few disassembly videos. It's a very easy process. Requires a precision screwdriver tho. Which I don't have rn. I just want to charge the battery externally and put it back.

Are you sure that's possible without blowing it up? The battery has a very small charging connector, and I don't think you can just connect it to a 4.0V power supply to charge it without battery monitoring.

edgycorner

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Hurrah for Karamazov!

Quote from: Text on June 30, 2022, 08:52:15 PM

Wait, what's the point of wasting effort and time to recover a wallet address that you know is empty?

Yes, I know and I understand your preference why you are still doing this. Because it also makes sense like knowing how to recover a wallet address on their platform, whether it is empty or not. Because what if someone also experiences this issue and has a balance, especially if it's big, right? So if you succeed, the others have an idea of how they will do it. Like that, you also had another purpose, to study how to fix a broken hardware part of your phone.

I am pretty sure that the issue is on blockchain.com's side. This could act as a warning for other users too, and can even act as a guide for those who may face this problem in the future.
Unfortunately, there seems to be no fix for now. I should mail blckchain.com about this incident and post their reply(if I am fortunate enough to get one) here.

Quote from: abel1337 on July 01, 2022, 04:43:56 PM

You have a friend that has spare monitor? or you can borrow, You can try it to use it just for the sake of recovering. That is the 2nd option I think is to use sata reader and to read your hard drive on other computer. You will have a chance to check all of your drives on different computers. It would be much more easy to do since you just need to plug out your drives.

If I am unable to access the wallet on my repaired phone, then I might look into those drives for keys.

Quote from: abel1337 on July 01, 2022, 04:43:56 PM

There are a very cheap precision screwdriver out there, I can find one for just $3.15 usd in my marketplace or you try to borrow some. But yeah I agree just bring it to repair shop. I suggest you just bring your old phone now into a repair shop before using sata reader if you don't have it right now. Repairing it would not cost more than $10 since charging port is cheap and it's just a basic soldering that will happen.

I bought one for 3 dollars. I will get it soon.
Like BitMaxz's pointed out, I wouldn't have to solder any parts if I replace the charging board(and this is what every repair shop will probably do since it works+they can charge extra+more reasonable). From the videos, it's very much like replacing RAM. It's available for like 7 dollars online.
This way I won't have to worry about giving my phone to some stranger either Cheesy

Quote from: adzino on June 30, 2022, 10:48:52 PM

I guess it is a legacy address since your wallet is 8 years old (from blockchain.info) or you imported the address. So even if you are able to remember or recover your 12 word phrase that is associated with your blockchain."com" account, you won't have access to your old wallet address. If I recall correctly, they kept on warning users to move their funds from their old blockchain.info wallet to their newly generated blockchain.com wallet. Look for your private keys if you have backed them up. There is no other way to access your old wallet other than being able to login to your blockchain.com account through your phone. Just replace the battery, backup all important data, do a hard format, and send it to the repair center.

Yup, this seems to be the only viable way

abel1337

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Quote from: edgycorner on June 30, 2022, 06:18:26 PM

Quote from: abel1337 on June 30, 2022, 05:38:17 PM

Quote from: edgycorner on June 27, 2022, 11:33:11 AM

I tried logging into blockchain app on my backup phone(which I have been using after my primary phone went dead). On it, I am taken to a recovery page after entering my password. Either I have to provide my 12-code security key or reset my wallet. It's a 8 year old wallet, I don't even remember where I kept my recovery code lol
I am booting my childhood PC(after I fix it), maybe it has the keys. Maybe it doesn't.

Is there any update on your childhood PC? If you have old notes you make sure to check them, It's one of the old way of storing security codes.

it has a VGA port. I can't connect it to my IPS monitor. I will either have to buy SATA drive reader for my laptop or something like VGA to HDMI. I can't afford either rn for a wallet with no balance lol

My other PC is without a GPU(because I sold it recently to cover other expenses and planned to purchase 4000 series later this year by saving up). And it has AMD CPU, so no output without GPU lol

So I got my old CPU with intel duo core that works without GPU, but it has VGA port. Got another CPU, with 5800x but no GPU lol
My life is definitely directed by Coen brothers.

You have a friend that has spare monitor? or you can borrow, You can try it to use it just for the sake of recovering. That is the 2nd option I think is to use sata reader and to read your hard drive on other computer. You will have a chance to check all of your drives on different computers. It would be much more easy to do since you just need to plug out your drives.

Quote from: abel1337 on June 30, 2022, 05:38:17 PM

Quote

Just be careful on doing that process, It might brick your board if failed to do it correctly. It would be more easy to let a technician repair the port, The technician would likely solder a new port into it and it will take less time. Just make sure you watch the technician in repairing it for your wallets security.

I watched a few disassembly videos. It's a very easy process. Requires a precision screwdriver tho. Which I don't have rn. I just want to charge the battery externally and put it back. But buying a screwdriver for a single-use, when it will still get repaired later on doesn't sound like a good decision(financially). So yea will drop it off at a good repair shop.

This all makes me sound like a cheapskate lol
Hard times.

There are a very cheap precision screwdriver out there, I can find one for just $3.15 usd in my marketplace or you try to borrow some. But yeah I agree just bring it to repair shop. I suggest you just bring your old phone now into a repair shop before using sata reader if you don't have it right now. Repairing it would not cost more than $10 since charging port is cheap and it's just a basic soldering that will happen.

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I guess it is a legacy address since your wallet is 8 years old (from blockchain.info) or you imported the address. So even if you are able to remember or recover your 12 word phrase that is associated with your blockchain."com" account, you won't have access to your old wallet address. If I recall correctly, they kept on warning users to move their funds from their old blockchain.info wallet to their newly generated blockchain.com wallet. Look for your private keys if you have backed them up. There is no other way to access your old wallet other than being able to login to your blockchain.com account through your phone. Just replace the battery, backup all important data, do a hard format, and send it to the repair center.

Text

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Quote from: edgycorner on June 30, 2022, 06:18:26 PM

~snip
it has a VGA port. I can't connect it to my IPS monitor. I will either have to buy SATA drive reader for my laptop or something like VGA to HDMI. I can't afford either rn for a wallet with no balance lol
~snip

Wait, what's the point of wasting effort and time to recover a wallet address that you know is empty?

Yes, I know and I understand your preference why you are still doing this. Because it also makes sense like knowing how to recover a wallet address on their platform, whether it is empty or not. Because what if someone also experiences this issue and has a balance, especially if it's big, right? So if you succeed, the others have an idea of how they will do it. Like that, you also had another purpose, to study how to fix a broken hardware part of your phone.

edgycorner

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Quote from: BitMaxz on June 30, 2022, 06:53:17 PM

Quote from: edgycorner on June 28, 2022, 11:14:09 AM

I wish it had wireless charging, then I would be able to ride public E-scooters downtown without worrying about battery lol
It's a cheap android(Samsung M51, which was gifted xd)

Samsung M51 or any M series does not support wireless charging, unlike the S and note series.

About the charging port, it seems you don't need to resolder them you can buy a whole charging board it's around $12 on Amazon or if you are looking for a cheaper one you can buy it on Aliexpress they are selling it for $3-$4. The shipping fee seems free if you are living in the US.

It is easy to replace after you disassemble the unit unlike replacing only the charging pin that needs BGA hot air and soldering iron to remove and resolder the charging pin.
Just make sure to be careful on the attached flex subboard to the mainboard.

Alright, just purchased this precision screwdriver for 3 dollars.
I will get it by Sunday.
This option will be cheaper for me. And I can charge the battery externally until I get the spare part.
I will get to learn something too. I have never fixed an electronic appliance(except for PC ofc) on my own. This will be a start.
Thanks!

BitMaxz

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Quote from: edgycorner on June 28, 2022, 11:14:09 AM

I wish it had wireless charging, then I would be able to ride public E-scooters downtown without worrying about battery lol
It's a cheap android(Samsung M51, which was gifted xd)

Samsung M51 or any M series does not support wireless charging, unlike the S and note series.

About the charging port, it seems you don't need to resolder them you can buy a whole charging board it's around $12 on Amazon or if you are looking for a cheaper one you can buy it on Aliexpress they are selling it for $3-$4. The shipping fee seems free if you are living in the US.

It is easy to replace after you disassemble the unit unlike replacing only the charging pin that needs BGA hot air and soldering iron to remove and resolder the charging pin.
Just make sure to be careful on the attached flex subboard to the mainboard.

edgycorner

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Hurrah for Karamazov!

Quote from: nc50lc on June 30, 2022, 02:20:05 AM

Quote from: edgycorner on June 27, 2022, 06:26:41 PM

-snip- tried it on all browsers. Same thing, the button transitions into loading style then back to active with no message.

Try logging in using your email address instead of the wallet ID.
That way, blockchain(dot)com will immediately send a verification email in the next step (before the password) and there'll be an option to resend the email after a few seconds.

I tried that too, on both the app and laptop. It isn't authorizing. Security or pairing problem for sure.

Quote from: abel1337 on June 30, 2022, 05:38:17 PM

Quote from: edgycorner on June 27, 2022, 11:33:11 AM

I tried logging into blockchain app on my backup phone(which I have been using after my primary phone went dead). On it, I am taken to a recovery page after entering my password. Either I have to provide my 12-code security key or reset my wallet. It's a 8 year old wallet, I don't even remember where I kept my recovery code lol
I am booting my childhood PC(after I fix it), maybe it has the keys. Maybe it doesn't.

Is there any update on your childhood PC? If you have old notes you make sure to check them, It's one of the old way of storing security codes.

it has a VGA port. I can't connect it to my IPS monitor. I will either have to buy SATA drive reader for my laptop or something like VGA to HDMI. I can't afford either rn for a wallet with no balance lol

My other PC is without a GPU(because I sold it recently to cover other expenses and planned to purchase 4000 series later this year by saving up). And it has AMD CPU, so no output without GPU lol

So I got my old CPU with intel duo core that works without GPU, but it has VGA port. Got another CPU, with 5800x but no GPU lol
My life is definitely directed by Coen brothers.

Quote

Just be careful on doing that process, It might brick your board if failed to do it correctly. It would be more easy to let a technician repair the port, The technician would likely solder a new port into it and it will take less time. Just make sure you watch the technician in repairing it for your wallets security.

I watched a few disassembly videos. It's a very easy process. Requires a precision screwdriver tho. Which I don't have rn. I just want to charge the battery externally and put it back. But buying a screwdriver for a single-use, when it will still get repaired later on doesn't sound like a good decision(financially). So yea will drop it off at a good repair shop.

This all makes me sound like a cheapskate lol
Hard times.

abel1337

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Quote from: edgycorner on June 27, 2022, 11:33:11 AM

I tried logging into blockchain app on my backup phone(which I have been using after my primary phone went dead). On it, I am taken to a recovery page after entering my password. Either I have to provide my 12-code security key or reset my wallet. It's a 8 year old wallet, I don't even remember where I kept my recovery code lol
I am booting my childhood PC(after I fix it), maybe it has the keys. Maybe it doesn't.

Is there any update on your childhood PC? If you have old notes you make sure to check them, It's one of the old way of storing security codes.

Quote from: edgycorner on June 27, 2022, 11:33:11 AM

According to blockchain's mail, my wallet was Last Accessed on Mon, June 13, 2022(which is true, and that was probably me. Can't be sure).

Is my wallet compromised? ~~if it's compromised then how come there's still some balance on it.~~
Or is it some pairing problem? Has anyone experienced this before? If yes, then do you think I will be able to access my wallet on the primary phone once it gets fixed(couple of days)?

I didn't think it's compromised, I think it's the security of blockchain.com to ask for additional layer of security like asking the 12-code security after logging for a long time.

Quote from: edgycorner on June 27, 2022, 07:09:34 PM

Nice suggestion.
If I am unable to find the problem, then I will just take out the battery, and charge it externally. Once it's charged, I will extract and delete important data. Then give it to some service center for repair.
I don't have any merits, else I would have merited you. In future perhaps.

Just be careful on doing that process, It might brick your board if failed to do it correctly. It would be more easy to let a technician repair the port, The technician would likely solder a new port into it and it will take less time. Just make sure you watch the technician in repairing it for your wallets security.

nc50lc

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Quote from: edgycorner on June 27, 2022, 06:26:41 PM

-snip- tried it on all browsers. Same thing, the button transitions into loading style then back to active with no message.

Try logging in using your email address instead of the wallet ID.
That way, blockchain(dot)com will immediately send a verification email in the next step (before the password) and there'll be an option to resend the email after a few seconds.

edgycorner

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Quote from: LoyceV on June 28, 2022, 02:54:40 AM

I saw your post in Stake your Bitcoin address here. If you can't access your address anymore, you should remove it from your profile. Small chance, but someone might send something to your address.

Your 1edgy addy looks like a vanity address. That means you've imported the private key into Blockchain.com at some point. Any chance you still have a backup elsewhere?

Yes, the private key was imported to my blockchain wallet.
I honestly can't remember whether there's a backup for it, it has probably been 4~5 years since I made it. There are 2 laptop drives, a couple of external drives, and drives of two desktops to scour for it(and backup phrase) lol
There's no balance on any of it so there's no hurry. Phone wallet will be my first objective.

Quote from: LoyceV on June 28, 2022, 02:54:40 AM

Any chance it supports wireless charging?
Any chance the charging cable is the culprit?

I wish it had wireless charging, then I would be able to ride public E-scooters downtown without worrying about battery lol
It's a cheap android(Samsung M51, which was gifted xd)

Quote from: sheenshane on June 28, 2022, 10:00:11 AM

I suggest you once your account wallet were covered, just transfer it your assets quickly and it's better not to use this as your wallet.

Most definitely.

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Quote from: edgycorner on June 27, 2022, 07:09:34 PM

Quote from: BitMaxz on June 27, 2022, 06:40:59 PM

Since your problem with your old phone is the charging pin/port why not disassemble the unit there are some guides on youtube on how to disassemble the unit and try to fix the charging port replacing it actually is very cheap it's around 10 cents but if it's iPhone charging port is around $2 I guess.
After you fix the phone maybe you can still able to access it with your old phone like someone said to me before that you can only access it with the same device where you created your wallet.

Nice suggestion.
If I am unable to find the problem, then I will just take out the battery, and charge it externally. Once it's charged, I will extract and delete important data. Then give it to some service center for repair.

I think the best thing that you can do is to fix first your mobile phone.
Find a technician that can repair your mobile phone at home and you should be there. Charging pin/port is very easy to fix for them and once you will recover your phone, you can transfer it to an open-source wallet or replace the battery with the fully charged one so that you can access your wallet.

Quote from: edgycorner on June 27, 2022, 08:46:24 PM

I will definitely report this issue to them.

You're lucky enough if there's CS will answer you quickly, it might you will wait for weeks or it worst for months for that. We've heard a lot of complaints here about their problem, lack of customer support.

I suggest you once your account wallet were covered, just transfer it your assets quickly and it's better not to use this as your wallet.

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Quote from: edgycorner on June 27, 2022, 07:09:34 PM

Once it's charged, I will extract and delete important data. Then give it to some service center for repair.

Take note that even if you delete the files, they are not permanently gone and they may be still recoverable using some recovery tools.
When you delete a file, it means that you no longer need that file and your OS hides that file. The file exists until it's overwritten by some new data.

Topic: Blockchain.com issue (Read 353 times)