Blockchain.info wallet problems - page 2.

aarons6

legendary

Activity: 1736

Merit: 1006

Quote from: bL4nkcode on April 13, 2017, 09:38:57 AM

Quote from: MikroTik on April 13, 2017, 04:26:39 AM

-snip-
Their support would not even hear me, said they can not help me and that's it.

I must say sorry for your loss(whether small or big amount of btc) but with that kind of reply from them is very unresponsible company towards there custumers/users. I hope people here serve this as a lesson to stop using blockchain.info's wallet.

actually its really good they wont just randomly hand over someone's account info..

the OP obviously couldn't supply them with the info they wanted.

blockchains wallet is fairly anonymous.. you cant just expect them to hand over passwords and such through emails.

agustina2

legendary

Activity: 2436

Merit: 1008

Quote from: MikroTik on April 13, 2017, 04:26:39 AM

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

Even your computer got crash or wreck, it doesn't have to do with your problem since all your backup are generated online. You are using web wallet here and not a desktop application or something like that.

Didn't you managed to save your magic 12 words key? It's a must and one of the first thing to do when dealing with the services of blockchain.info. Try to contact their suppor then.

Quote from: aarons6 on April 13, 2017, 04:45:54 AM

wait, how did you lose your private key with blockchain.info?

do you mean your wallet identifier? it should be in your emails at the bottom.

+1. Try to locate it OP and respond here.

bL4nkcode

copper member

Activity: 2142

Merit: 1305

Limited in number. Limitless in potential.

Quote from: MikroTik on April 13, 2017, 04:26:39 AM

-snip-
Their support would not even hear me, said they can not help me and that's it.

I must say sorry for your loss(whether small or big amount of btc) but with that kind of reply from them is very unresponsible company towards there custumers/users. I hope people here serve this as a lesson to stop using blockchain.info's wallet.

BitBite5

member

Activity: 210

Merit: 40

I'm not sure if you were attacked, so that your wallet was hacked, or you have lost the private key? As far,as I remember blockchain has some recovery pasphrase that could maybe help you to get to your wallet again.

talkbitcoin

legendary

Activity: 1372

Merit: 1032

All I know is that I know nothing.

Quote from: MikroTik on April 13, 2017, 04:26:39 AM

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address,

whenever you use one address the wallet automatically generates and saves a new private key and gives the public key to you in order to prevent address reuse.
but all the addresses and their keys are stored in your wallet.

Quote

i tried to import old address to use and they put it in watch only and now i can`t get my funds.

you should import your "private key" not "public key"
private key starts with 5 or L or K
public key starts with 1 or 3

Quote

I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

your computer crashing has nothing to do with blockchain.info they generate things in the browser and store it on their servers (encrypted) so even if you log in from another pc you still have the same wallet.

Kprawn

legendary

Activity: 1904

Merit: 1074

Quote from: MikroTik on April 13, 2017, 04:26:39 AM

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

They do not store your Private Key on their site. Did you make a backup of the seed, when they prompted you to do it? I also find that the site

has troubles with Anti-virus software when it re-directs https sites to protective mode. You have great difficulty if you run AV software that

protect your secure sites. I seldom use online wallets anymore and switched to hardware wallets and paper wallets. Grin

aarons6

legendary

Activity: 1736

Merit: 1006

wait, how did you lose your private key with blockchain.info?

do you mean your wallet identifier? it should be in your emails at the bottom.

pedrog

legendary

Activity: 2786

Merit: 1031

If you lost your private keys there's nothing that can be done to help you.

Stop using the computer and try with data recover software, maybe you'll be able to find your wallet backup.

MikroTik

full member

Activity: 168

Merit: 100

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

Topic: Blockchain.info wallet problems - page 2. (Read 2437 times)