I have deposit problem. Support not responding 4 days! Ticket #66 deposit problem https://bitibu.freshdesk.com/support/tickets/66
Something going on with this exchange and it does not feel right.https://www.reddit.com/r/bitibu/comments/9kygzr/bitibu_dead/
Can you explain us what is wrong?
Sure.
Do not get offended. These are my observations.
- You were doing payments for social bounties and on the 25th of September, you are gone. No activity here. No announcements: We are not connected
- Daily volume was decent with regards to BTB till September 30th with a steady increase then suddenly went down to 769 USD. After you showed up yesterday now it is above 5k USD again: I thought you've left when I saw the volume decreased.
- I had a trading issue with support ticket #48, still processing. You have acted very quickly to respond. This was great. Besides, the exchange is new and there might be issues with it. I understand. However, I think quality assurance needs to be better before letting anyone use the exchange features. It has been 10 days now and still no response for that one: Losing funds without user mistake left unsolved.
- I have submitted translations on September 13th, but still got no payment from your side: I thought you've left
- I have been checking on this thread daily and observed that complaints left unattended.
- I saw exchange related issues of other users are not attended by the support team.
There are many scam projects around and I don't want my efforts (I have written articles about Bitibu and those are positive ones + made translations) to cause people to invest in scam projects. So I am always afraid that the projects I support would happen to be scam. Above experiences of mine didn't feel right. I am sure you would feel similar things if you were us.
I have been in crypto space for 16 months now and I know that user/supporter (community) management is very important. This is one of your improvement points.
I hope you take these as constructive comments for improvement.
Kind regards,
Ps. I am not mad about you as I was when you have accused me for using google translate or something similar but, it is still part of your community management style. An apology would be nice.
We talked you before. This thread is not support page. You can write us via email or create ticket. There are no problem on Trade page. We are not new exchange. Bitibu established 1 year ago.
Last week we upgrade our services. We disabled trade on exchange, so why daily volume decrease.
