I was just quoted 7-10 days by support for a non-US USD Wire transfer by their support. I have never waited that long in the past, so something is definitely amiss.
I think they are an honest exchange though, just not sure what the delay is about.
Topic: BTC-e USD Deposits not working (Read 10443 times)
Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
I have my bank well trained in how to process a wire transfer to you, including Details of Payment. My bank saved the information in my account so to send you money is not any effort. And even though it is a US bank, the funds arrived without unusual delay.
However I now notice that on the wire transfer deposit screen under the payment instructions is this text:
"We don't accept international wire transfers from US Citizens or from US Banks
All transfers from US Citizens or US Bank will be refused by bank"
I am happy to get another bank account in order to continue working with you, but asking me to change citizenship is going to take a while. I <3 BTC-E, but you do ask a lot in a relationship.
Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
OK, My deposit was credited today. Only took 50 days and God knows how much lost in potential gains... But I'm just grateful to have my money back.
... Now how to get it back out.... Hmmm.
mellowyellow. It kinda has to be USD by default I think. The way the banking system works any large deposits in a particular currency have to be routed through a bank that holds large reserves in that currency (US Banks) although I could be wrong in that assumption.
What seemed to work for me was to open up 2 tickets at btce, 1 in Russian and 1 in English.
When they close a ticket, don't just re-open it. Make sure you reply. I think the system will simply close it again automatically if you don't add an actual reply.
Then post in the official btce thread here. Make sure you post in both russian and english and quote your ticket numbers like this:
https://bitcointalksearch.org/topic/m.3807394
I'll keep everyone posted on the withdrawal procedure.
... Now how to get it back out.... Hmmm.
mellowyellow. It kinda has to be USD by default I think. The way the banking system works any large deposits in a particular currency have to be routed through a bank that holds large reserves in that currency (US Banks) although I could be wrong in that assumption.
What seemed to work for me was to open up 2 tickets at btce, 1 in Russian and 1 in English.
When they close a ticket, don't just re-open it. Make sure you reply. I think the system will simply close it again automatically if you don't add an actual reply.
Then post in the official btce thread here. Make sure you post in both russian and english and quote your ticket numbers like this:
https://bitcointalksearch.org/topic/m.3807394
I'll keep everyone posted on the withdrawal procedure.
Meelos - think I may be in a very similar situation as you. Where did you read that on the website about not accepting wire transfers in USD? I can see they are now saying
but nowhere I can find that it says any wire in USD, just wires originating from a US citizen or bank account. (I sent a wire in USD from Mayzus in the UK too, which I thought was ok).
Quote
We don't accept any more international wire transfers from US Citizens or from US Bank
All transfers from UC Citizens or US Bank will be refused by bank
All transfers from UC Citizens or US Bank will be refused by bank
but nowhere I can find that it says any wire in USD, just wires originating from a US citizen or bank account. (I sent a wire in USD from Mayzus in the UK too, which I thought was ok).
Nope, absolutely no answer still. Posted yet another ticket this week in both Russian and English. The ticket was closed this morning.
They now have a message on their site saying that all International Transfers in USD will be rejected, if the funds are sent by USD then there will be a mediating bank in the US forwarding the funds.
I'm gonna call my bank again today, see what the situation is and how I go about getting my 10 grand back, I don't even care about the 70 grand loss in profits that the exchange has caused me (I sent my money on the 15th of October) I just want my money back. I'm based in the UK.
Might be that I have to get a lawyer to send a letter to MAYZUS (the UK company)
I'll keep everyone posted.
That's crazy.
I went to go do a bank wire yesterday and it wasn't going through. I thought it was due to incompetence of the banker since I had wired about 2 weeks ago with almost no problems, just a week delay, (I am in the US).
Thank's for the heads up, you probably just saved me a few weeks worth of headaches.
The most success I have had with them is to message their Skype account in English AND Russian using Google Translate.
Skype: btc-e.support
Yes I sent the correct details. I have the proof and swift copy of the transfer from my bank. They are ignoring me and trying to steal my money period.
resolved?Nope, absolutely no answer still. Posted yet another ticket this week in both Russian and English. The ticket was closed this morning.
They now have a message on their site saying that all International Transfers in USD will be rejected, if the funds are sent by USD then there will be a mediating bank in the US forwarding the funds.
I'm gonna call my bank again today, see what the situation is and how I go about getting my 10 grand back, I don't even care about the 70 grand loss in profits that the exchange has caused me (I sent my money on the 15th of October) I just want my money back. I'm based in the UK.
Might be that I have to get a lawyer to send a letter to MAYZUS (the UK company)
I'll keep everyone posted.
that sounds scary man... what's the damage?
I've been waiting since 14 November for my deposit. Their support is not getting back to me. I have a Russian colleague that properly translated a message for me that I sent to support but that hasn't helped either. So far I've logged a ticket which I have to fight to keep open, contacted them via the forum (user: btc-e.com), sent emails to [email protected] and [email protected], sent a message via twitter, contacted "Mayzus Financial Services Ltd" who confirmed they have processed it, went to my bank and paid for a trace, and I've posted on numerous threads.... what's left to do?
Wouldn't it make more sense to post some kind of announcement saying they are having difficulties rather than have a whole bunch of people bad mouth them on forums? E.g. Handle it professionally. Change people's perception from "I've lost my money" to "Oh, I just have to wait for my money".
Wouldn't it make more sense to post some kind of announcement saying they are having difficulties rather than have a whole bunch of people bad mouth them on forums? E.g. Handle it professionally. Change people's perception from "I've lost my money" to "Oh, I just have to wait for my money".
I've been waiting since 14 November for my deposit. Their support is not getting back to me. I have a Russian colleague that properly translated a message for me that I sent to support but that hasn't helped either. So far I've logged a ticket which I have to fight to keep open, contacted them via the forum (user: btc-e.com), sent emails to [email protected] and [email protected], sent a message via twitter, contacted "Mayzus Financial Services Ltd" who confirmed they have processed it, went to my bank and paid for a trace, and I've posted on numerous threads.... what's left to do?
Wouldn't it make more sense to post some kind of announcement saying they are having difficulties rather than have a whole bunch of people bad mouth them on forums? E.g. Handle it professionally. Change people's perception from "I've lost my money" to "Oh, I just have to wait for my money".
Wouldn't it make more sense to post some kind of announcement saying they are having difficulties rather than have a whole bunch of people bad mouth them on forums? E.g. Handle it professionally. Change people's perception from "I've lost my money" to "Oh, I just have to wait for my money".
Yes I sent the correct details. I have the proof and swift copy of the transfer from my bank. They are ignoring me and trying to steal my money period.
resolved?
Yes I sent the correct details. I have the proof and swift copy of the transfer from my bank. They are ignoring me and trying to steal my money period.
Did you guys enter the correct 'payment details' to identify your account?
They do take out larger than 1%. I wired 3k and they only credited me with 2831. Nearly 5.6%. I am guessing perhaps something with the exchange rate and their bank fees. But still, they should not be advertising 1% when they are taking 5+
Maybe it is better to convert the funds on the sender's side instead of leaving the task to btc-e? 
btctraderr, what percentage did they take out?
BTCe credited my account today with the wire I sent on Friday. Quite relieved, and also the fastest I've seen them do it.
They do take out larger than 1%. I wired 3k and they only credited me with 2831. Nearly 5.6%. I am guessing perhaps something with the exchange rate and their bank fees. But still, they should not be advertising 1% when they are taking 5+
There's no reason for the # to be anything but $12,375 since it was a USD wire sent to them....
It is 1% from their side. What about your bank. Normally it should take a fee for intl wires, maybe a %age.
Will do,sent them private messages here, sent multiple support tickets, sent skype messages in English and Russian... Nothing.
Keep us updated. Bump.
Damn, wish I had read this thread before yesterday. I wired them $9500 yesterday....let's see how that turns out.
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