Yep, major problem for me. BTC-E are not crediting deposits via wire transfer. They've been holding my money since October 15th and aren't responding to support tickets despite me sending in documentation.
See this thread:
https://bitcointalksearch.org/topic/warning-btc-e-not-releasing-my-usd-deposit-334039
Topic: BTC-e USD deposits via international wire from US (Read 2585 times)
I would like this answered as well.
Can anyone please comment on experiences wiring USD to BTC-e from a US bank (using the most recent bank information)?
Did you encounter any problems (e.g., because the wire is from a US bank account, or for any other reason)?
The home page states "Addition USD deposits within 24 hour". However, the wire instructions state "Funds will be credited within 3-7 days", which seems contradictory. How long have such wires actually taken recently?
The instructions also state "Our bank may ask your documents due to a high fraud activity." However, I'm unclear how likely such a request is, e.g., is it automatic over certain dollar limits, or only required if unusual "fraud indicators" are present?. Can anyone who has received such a request comment on the time to approve the documents? Has anyone tried submitting documents before any deposit, to avoid potential future delays?
Despite the 1% fee for wire deposits, I assume that all other USD deposit options are even more expensive (and/or not even available for US residents), but if I'm misunderstanding, please let me know.
I've asked BTC-e support questions about the above (using their Kayako ticket system), but haven't received any reply yet. Does anyone know what days/hours BTC-e answers support tickets (such as reviewing documents required by their bank), and how long they normally take to reply?
Did you encounter any problems (e.g., because the wire is from a US bank account, or for any other reason)?
The home page states "Addition USD deposits within 24 hour". However, the wire instructions state "Funds will be credited within 3-7 days", which seems contradictory. How long have such wires actually taken recently?
The instructions also state "Our bank may ask your documents due to a high fraud activity." However, I'm unclear how likely such a request is, e.g., is it automatic over certain dollar limits, or only required if unusual "fraud indicators" are present?. Can anyone who has received such a request comment on the time to approve the documents? Has anyone tried submitting documents before any deposit, to avoid potential future delays?
Despite the 1% fee for wire deposits, I assume that all other USD deposit options are even more expensive (and/or not even available for US residents), but if I'm misunderstanding, please let me know.
I've asked BTC-e support questions about the above (using their Kayako ticket system), but haven't received any reply yet. Does anyone know what days/hours BTC-e answers support tickets (such as reviewing documents required by their bank), and how long they normally take to reply?
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