BTC is missing from Blockchain.info wallet - page 2.

alastori

newbie

Activity: 11

Merit: 2

Quote from: bitmover on July 16, 2019, 06:57:13 AM

Quote from: alastori on July 16, 2019, 06:12:50 AM

The BTC has now been moved out of 16MgFBd4ay7Yz5bw2HEpvTzCFQwqRmFK73 .
I guess they are gone forever.

Yes, they are gone.you were hacked. Your system is compromised .

I would format all computers/smartphone that you ever used to access your wallet.

Where did you store the seed? Was it in a paper? Or in a Google draft, drive, cloud storage?

Blockchain.info wallet is not very safe, as there are many ways a hacker could get access to it.
Maybe even the e email that you used to create the wallet is compromised. Change its password and add 2fa to it.

The 12 word seed was only stored on plain paper and the papers aren't lost or stolen.
I was using a secure mail provider, Tuta.io and 2FA was enabled on both the email account and the blockchain.info wallet.
I know i was probably compromised but I have no idea how. All the latest updates of Ubuntu are installed and no new software has been installed in the previous 2 months or so.

bitmover

legendary

Activity: 2212

Merit: 5622

Non-custodial BTC Wallet

Quote from: alastori on July 16, 2019, 06:12:50 AM

The BTC has now been moved out of 16MgFBd4ay7Yz5bw2HEpvTzCFQwqRmFK73 .
I guess they are gone forever.

Yes, they are gone.you were hacked. Your system is compromised .

I would format all computers/smartphone that you ever used to access your wallet.

Where did you store the seed? Was it in a paper? Or in a Google draft, drive, cloud storage?

Blockchain.info wallet is not very safe, as there are many ways a hacker could get access to it.
Maybe even the e email that you used to create the wallet is compromised. Change its password and add 2fa to it.

alastori

newbie

Activity: 11

Merit: 2

The BTC has now been moved out of 16MgFBd4ay7Yz5bw2HEpvTzCFQwqRmFK73 .
I guess they are gone forever.

alastori

newbie

Activity: 11

Merit: 2

I have created both of the wallets myself in early 2017.
The 12 word seed was only stored on plain paper and the papers aren't lost or stolen. I think this is all somehow related to the sending problem I had because there is no other logical explanation for it. I have never exported the address private keys because I simple didn't have the need to. I have contacted blockchain.info support and I am waiting for their reply. I am excluding some type of cookie attack because i logged out of my wallet 2 or 3 minutes before the BTC were gone so that would reset the session ID and therefore even if my cookies were stolen they would be invalid.

nc50lc

legendary

Activity: 2394

Merit: 5531

Self-proclaimed Genius

There are indeed other reports but most of them are victims of scam where the culprit offers cheap or free accounts with balance;
but the wallet is watch-only and only him can spend it.
Others are cases of lost old version wallets.

By any chance,
[1] Haven't you created that wallet yourself?
[2] Have you exported some or that particular address' private key before?
[3] Did you stored the 12/24-word SEED somewhere vulnerable (Cloud storage/Email/etc)?
Because those are the most possible reasons if we take malware and hacks into account.

Another problem is, if it was their fault, they wont be able to help you with it because the new version of blockchain.com wallet's private keys are only available for the user and not their server (as they said):

Quote from: https://support.blockchain.com/hc/en-us/articles/360029029911-Your-Wallet-101

When you sign up for a Blockchain Wallet, you’re creating an encrypted file that contains the information you will use to access your funds: your seed (backup phrase), private keys, and cryptocurrency addresses. The file is encrypted with your password, which we never store or have access to

alastori

newbie

Activity: 11

Merit: 2

And btw after I lost the BTC i tried some other transactions on the same wallet and kept getting the same error as in the screenshot that i have posted. After 2 or 3 tries i was able to send money again and I am ruling out the phishing or malware part because I am using Two Factor Authentication so it's highly unlikely that I was hacked. I saw some other users are also having issues with some funds in blockchain.info so maybe it is related to that?

alastori

newbie

Activity: 11

Merit: 2

Quote from: nc50lc on July 15, 2019, 10:01:52 PM

With those limited info, it's kinda hard to tell.
I could be a phishing site, compromised wallet/account, watch-only wallet, malicious browser extension and other "common" scams.

We need more information about the wallet, how you've created it and the actual URL of the website that you're visiting.

I am 100% certain that it was https://www.blockchain.com/wallet.
No malware extensions because I was using incognito mode and they are disabled on incognito mode.
I am certain it wasn't a malware or something else because if it was a malware the hackers would have stolen the funds in my other wallet too. That's why I am so confused.

nc50lc

legendary

Activity: 2394

Merit: 5531

Self-proclaimed Genius

With those limited info, it's kinda hard to tell.
I could be a phishing site, compromised wallet/account, watch-only wallet, malicious browser extension and other "common" scams.

We need more information about the wallet, how you've created it and the actual URL of the website that you're visiting.

alastori

newbie

Activity: 11

Merit: 2

Hello everybody,
Tonight I was trying to send some money from a blockchain.info wallet(INCOGNITO window) to my other blockchain wallet(normal window) and i kept getting an error "bitcoin transaction failed to send. Please try again" ( https://prnt.sc/ofizu7 ) something like this. I kept trying for like 3-4 minutes, i tried changing the fee and all that but i still couldn't send the money to my main blockchain wallet, so after some tries i gave up and decided to try again later so i closed my browser completely(including the incognito one) and after more than an hour i decided to login again and try and i saw that my funds (0.27735 BTC) were sent to this address: 16MgFBd4ay7Yz5bw2HEpvTzCFQwqRmFK73 so I immediately checked the other blockchain wallet if it was compromised or something but the other one was untouched. I don't know this address, I've checked my history and I've never copied or anything and as a matter of fact i wasn't even trying to send money from my main account(the one where i lost the bitcoins).
I have 2FA enabled and no signs of some malware or other stuff in my computer, i am using Ubuntu Linux.
Can someone please help me find out how I just lost ~3K USD?

Topic: BTC is missing from Blockchain.info wallet - page 2. (Read 393 times)