I got scammed from buff88.com.
I started to play buff88.com few weeks ago, and I played live casino. I was just normal player who played with small amount of bitcoin.
One day, my account couldn't access the live casino. (I was able to login, but unable to open live casino) So, I asked admin from Telegram Group Chat about that and buff88.com customer support sent me an email as following:
https://i.imgur.com/03W0rnL.jpgAs you can see on the Email, I was suddenly blocked from accessing live casino, without any full explanation. They just mentioned the reason was business decision. What the hell is business decision?
(Fact No.1)Because I have won some winning from the casino, blocked me from accessing live casino. As you can see from here, if you win from this website, they will just block you.
At this time I didn't know making new account is violating terms and conditions. Seriously!!! Who reads full terms and conditions when signing up an account?
If multiple account registration is violating the terms and conditions, they should have put notification message when signing up new account or shouldn't accept new account if registered.
Since I wasn't fully aware of making new account is violating terms and conditions, I created new account and played live casino again. And this time, I didn't win that much, I mostly lost money to casino. So, there was no issue came up from buff88.com. (Fact No.2) No issue comes up if you lose money from the buff88.com!
One day, I played live casino just like usually I played, and I made withdrawal request, and it took longer than before, so I asked Admin from Telegram Chat and they wrote me an email as following:
https://i.imgur.com/Xo8gri8.jpgAt this time, withdrawal amount was small, so I think they have approved my request. And they have mentioned about I have account "B" and "C", and they have suspended "B" account.
Well, I have created new account (Account "C"), but "B" Account they have suspended was account of my colleague's from my company. I told my colleague about buff88.com (I thought this site was great and told him to check it out). Since our company have 1 main IP address for outbound, Buff88.com thought these were all my accounts.
As you can see in above email, they just have suspended "B" account and let "C" account to be accessible. So, I kept playing casino.
By the way, my original account was "A" and I have played with same IP address, but in this email they have not mentioned anything about it.
While I was playing live casino, I lost some money. Actually I kept lost. I was depositing about 100 Euro worth of bitcoin for multiple times and lost all. I thought the reason I lost was because my seed money was too little to play black jack. So, I deposited about 500 Euro worth of bitcoin to play blackjack, and this time I was lucky to win about 1400 Euro worth of bitcoin, so I made withdrawal request for 1100 Euro worth of bitcoin and about 30 Euro worth of bitcoin remained in account. After few minutes, my account was suddenly locked. When I tried to login it said my account was locked, so I asked Admin from Telegram group chat about it, and this below email is what I received from the Support team.
https://i.imgur.com/5p73HAs.jpgWhen I tried to withdraw money that I won playing casino after making deposit with more money than I used to, they blocked my account and took all the money away.
(Fact No.3) They wait until you deposit more money than used to deposit, or lose more money!!
In this email, they mentioned about Account "B" which they already suspended and Account "A" which is my original account which blocked to access live casino.
As you can see from the email, they said about "Same Casino Betting Patterns". How can this betting pattern consider as fraud?
https://i.imgur.com/0BeRCJ0.jpgIs there some sort of betting pattern to deceive money from casino??
In term 9.7 in above email, they have right to withhold or decline any pay-out or winning amount. There is no mention about original deposited money.
While I was in shock, they have sent additional email as following:
https://i.imgur.com/eWjQ7Bu.jpgThey said my previous account exceeds by half the amount of the latest deposit not being lost, so they were saying "no refund of original deposited money about 500 Euro worth of bitcoin"
Now all of you can see from this email, they just stole my money! As I said this website is scam, here is the proof of that!
I replied to this email saying that I lost alot of money before and the winning they took away didn't cover what I lost. And I wanted my money to be withdrawned.
Then I got following reply from them:
https://i.imgur.com/7CPLMDi.jpgThey calculated the total amount of withdrawal from existing accounts and only calculated deposited money from the lastest one. They just didn't care about how much money you have spent in this casino, they just care about how much money you have taken from the casino.
So I replied to this email saying that why don't they add all the deposit that I made previously with existing accounts and asked for refund again.
And following email was the final reply I received:
https://i.imgur.com/5OYZVJ9.jpgThey just ingnored my reply and stole my money. and This is FACT!!
I understand that I have violated terms and condition of this website which I wasn't fully aware of, so I totally agree with taking all the pay-out or winnings from the lastest game that I played, but they should reimburse orginal deposited amount which is 500 Euro worth of bitcoin! Otherwise buff88.com is admitting themselve they are scam website and stealing money from their customers!