Well the nature and limited supply of bitcoins means only small businesses will accept them. And thus cannot afford 10 full time support staff.
So if this is the case, then the system is doomed before it even starts.
Topic: Building a Bitcoin business - best practices suggestions - page 2. (Read 2184 times)
Customer service is everything in our minds. Always surprised how so many companies in all capacities abuse that crucial dynamic.
QFT
Doesn't matter if you're a bank, exchange, restaurant, accountant, or garbage collector - how you treat your customers will determine how they think of you.
Customer service is everything in our minds. Always surprised how so many companies in all capacities abuse that crucial dynamic.
It seems to me that the biggest hurdle to more people adopting BTC is the issue trust. How does one know if a merchant is reputable? We all know that when we go to Amazon.com and send them money, the product we ordered shows up like clockwork in a few days. There is no question as to the soundness of the transaction.
With this being said, does anyone have good ideas on how to foster such trust in a newly launched BTC business? Do you start by doing very small transactions in order to build up a rep? Do you participate in the forums extensively so people are comfortable with your organization?
Any ideas are welcome.....it seems like a very difficult problem, and one that has yet to be really addressed.
The best thing I've seen when working with multiple businesses is that the faster you respond to a customer's complaints the more trust you will gain. I had to sit on my haunches for 5 days waiting for an exchange to go through and I got NO email or ANY INFO from the person running it. I was steaming, probably won't use them ever again. With this being said, does anyone have good ideas on how to foster such trust in a newly launched BTC business? Do you start by doing very small transactions in order to build up a rep? Do you participate in the forums extensively so people are comfortable with your organization?
Any ideas are welcome.....it seems like a very difficult problem, and one that has yet to be really addressed.
It seems to me that the biggest hurdle to more people adopting BTC is the issue trust. How does one know if a merchant is reputable? We all know that when we go to Amazon.com and send them money, the product we ordered shows up like clockwork in a few days. There is no question as to the soundness of the transaction.
With this being said, does anyone have good ideas on how to foster such trust in a newly launched BTC business? Do you start by doing very small transactions in order to build up a rep? Do you participate in the forums extensively so people are comfortable with your organization?
Any ideas are welcome.....it seems like a very difficult problem, and one that has yet to be really addressed.
With this being said, does anyone have good ideas on how to foster such trust in a newly launched BTC business? Do you start by doing very small transactions in order to build up a rep? Do you participate in the forums extensively so people are comfortable with your organization?
Any ideas are welcome.....it seems like a very difficult problem, and one that has yet to be really addressed.
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