Topic: Bustabit problem (Read 283 times)

@Hancocks  : judging by this post seems likes your problem has been dealt in a positive way; if it is the case you should edit the thread title adding "(SOLVED)" besides it because by looking at it without digging into the thread it induce users in believing this is an ongoing issue.

I am from those who think that to make sports bets you must know a lot and understand the sport very well in particular because this is the only thing we can defend ourselves based on what is correct that we consider, if we assume well, we are doing well, of course I have I find some statements from bettors who say that playing or making long-term bets the casino always wins, but the truth is I don't agree with that motion, because when we refer to the casino, yes, it has its profit, but what we win It is because we make the decisions, in a worst bet the casino does not intervene to make us win or lose, it has to stick to the answer or the result of the game or sport in particular, for that reason we cannot assume that the casino will make us lose in the long term, another thing is that if we bet a lot and we don't win anything, then obviously the casino will have its profit, it's something normal and they understand everything, but there's an old lady from the house intervening or something Similarly, it is only the result that intervenes that intervenes.

For me, I like to make an analogy with sports betting with respect to trading, because there will always be an emphasis on the degree of knowledge that there is in it, I have always thought that the more one knows, at least in the traditional or in sports betting, if You are going to get a bargain, even if luck intervenes, because we have seen that in some sports incredible things happen, and results that we never saw before, it is something that in turn also influences and although sometimes luck and randomness also plays its part On the other hand, I am of the opinion that the most logical thing is only what happens, and what can be seen in the level of wisdom of the person, for this reason is that at the moment of making bets we must be careful, not see it as ganmbling but as a way of doing things well in order to establish a possible profit.

It's not really surprising, I did it many times myself. Sometimes, you create an account on a platform with a throw away email because you are not serious about it. You usually create the account for testing purposes and just to see how the platform works. But, after testing it for a while and without realizing you deposit a large amount of money or win a large amount of money, you realize that you used a throw away email and there is nothing to do about it but asking for the platform's owner help.

OP has already resolved his problem with the casino, from what I can understand based on OP's words, he must have made some kind of agreement with the casino and it was probably an agreement in which both parties decided not to make public what agreement they made. but in this case the fault is not on the casino's side, but I also don't understand why they made an agreement and didn't make this agreement public and the strangest thing is that the casino representative in this forum didn't even post in this thread even though he was aware of this thread. whatever

People need to be careful when creating accounts at casinos, using emails they usually use, and entering true data because we are heading towards a path where kyc will be charged by all casinos. That's why it's better for people to come to terms with it sooner. I was even surprised to know that in times like these there are people who create a casino account using disposable emails, it's a lot of courage or that and not giving value to the money they put into the casino

Only rare chances we do really be able to see such situation on which OP's or to those who had posted up some issues on which they would really be that mindful on the thread that they had created on which they would be coming back and telling it gets resolved and then locked up the thread but majority of them would really be just dropping those issues and problems and then completely do forget
on what they had created and its true that it does give out that kind of feeling on being hanged or simply hanging which it isnt really that good to have.

It would really be that good in relation to this thread then if it gets resolved then it should really be needed to be locked afterwards.
But it seems op doesnt have plan on that considering he had decided not to look back or logged in on the forum after he had posted up
such issue or concern. Last Active: October 14, 2023.

I agree with you, sadly it's usual on forums to see people coming to ask help and when they manage to solve their problems they disappear without explaining to other users how they've been able to do it. This is not a constructive approach because people undergoing the same issue can't find informations and dishonest casinos can then continue to use scammy schemes in order to steal money from customers. The right move is to explain how the issue has been solved and to add a tag [SOLVED] to the title of the thread.

^^
I don't think it's necessary to lock the thread.
I would like to take the chance while it's not locked yet to ask OP how he solved the problem. What kind of information was he requested to provide to prove ownership of the bustabit account?
I think such information can be helpful for other users who may face the same problem.
BTW, I don't think it's wise to share your account's password with customer support agent.

Well I already did report the thread for moderators lock,  this is the only option if the old have abandoned this thread after having is issues resolved quite unfair to other forum members when newbies don't read the rule for the creation of a thread and what to do after your problems or questions have been resolved by locking the thread to point out to everyone that you do already received answers to you queries.

But then some just decide to use the forum the way it suits them,  I am sure the ops could have still been around if his issues had not been resolved,  and more also we have to look back at something we must pay details to while answering or commenting on this thread going forward.

It's good that the problem has been solved 

I doubt if OP will ever be back to lock this thread, he or she can only come back if he or she encounters another issue which will require the help of the community, unfortunately, this attitude is very common with newbie accounts whereas they only tend to remember this forum when they encounter an issue.

Anyways, the above is not so important after all, the most important is that the OPs problems have been solved, and thanks to the Bustabit team for reaching out to the op and providing a solution to his problem without putting him through any form of hassles, this is very commendable honestly, and also adds positively to the reputation of Bustabit.

Have you ever made a withdrawal to a non custodial Bitcoin address before? That is to say an address from which you possess the private key? Because if you are able to sign a message from this address it would prove to them you are really the owner of the account.

Glad to see that this issue was resolved and you say all is well at this moment and this is a big relief to the Bustabit team for being able to help gamblers out even though is obvious that the mistake is from the gambler.

This is what differentiates between a scam casino and the reputable one through his professional they treat issues as regard with large funds withdrawals,  you can also lock this thread right now.

All
Thank you again for your help on this

Daniel from BaB contacted me and we found a solution

So all is well

Thanks again for your kind assistance

Do you manage to KYC on the casino before because this is you only chance to prove ownership to your account without your email because all info about your casino account can be easily view once the account was hacked so this process is very crucial since there’s a possibility that account was hacked.

Other solution is to request withdraw your balance on the wallet address that you previously use for withdrawal. This will surely verify that you are the original owner.

Yeah really good luck because until we hear the team side of the story we won't know what really at both ends,  and judging based on the current facts will be very unbiased,  so the best advice os for ops to still send a reminder to the team as a follow up email including all necessary evidence.

If it be a casino like stay,  the balance will still be in the account until the right email code is entered before the balance deduction will be made,  and it that is the case why ops do not have much to worry about losing the money because in the long run he will either have to go through KYC to change to new email.

12 hours passed since the creation of this thread so I assume you have been having issues for more than 24 hours but I would say at least give them 48 to 72 hours that is the most usual time to get a response for a support ticket created but it can vary too.

@yahoo6227 said that he sent a PM to devans regarding this issue, so give him some time to respond, hurrying too much will do nothing but make yourself frustrated.

The difficulty is, is that this site is not responding at all. No pleasant "stfu we're working on it" or anything, just silence

Obviously .12 BTC is not a lot of money these days but still I would appreciate knowing if they are going to honor their obligation to fix a fairly simple problem

I will wait patiently but some feedback from "daniel", or whomever runs the place would be gratifying

Thanks for everyone's help in this matter

They are not treating you bad, on the contrary they are protecting you by an eventual hack of your account and preventing you from losing your funds : they have to be sure the real owner it's really you and until that moment by not authorizing any withdrawal they are just assuring the safety of your money.

Am quite confident that everything will be sorted out properly if your statements are genuine.

Good luck with it.

I sent a pm to devans for you. Hopefully you get a reply and get things solved. However it goes, good luck with the issue.

Don’t violate the golden rule mate. Never share your password with anybody other than you. No matter what’s the case is, don’t share your password. I understand that the amount that is stuck is huge, but don’t share your password even with the admin. Send multiple support messages to the team, and if not responding then wait for few time. The site is very trusted and operating from many years. So let’s hope for the best.

ok thank you!

Maybe just give them a couple days and see how it goes. Perhaps they are looking at it internally and what went wrong and what could be the solution in your problem.

In any case, they have what we call a ANN thread: https://bitcointalksearch.org/topic/bustabit-the-original-crash-game-2897545.

You can post your issues there and hopefully they will reply.

I'll be very unhappy if they start trying to hide behind their TOS on a lightweight problem like this.  I sent screenshots of the account (before I lost the email) and all I want is a withdrawal that I already processed (but didnt' "authorise")

I understand your frustration but you also may have to take a look at this


I don't know how long you have been waiting for their reply but usually it is one of the site with good customer support.

If you can't able to contact @devans via PM then address your situation in their ANN bustabit – The original crash game Surely, you will get a response since he is active in bitcointalk.

Thank you for the kind advice

I provided internal screenshot, password and address last deposit came from.  Still no response

"Daniel Evans" is not accepting pm's on here from "newbies"

Not sure why they are treating me like this, funds I sent over were fine, cleared properly etc and it should be a simple matter for them to just approve the withdrawal
that I originally requested and is sitting pending because I can't access the (now deleted) email account

All the best

Try to message https://bitcointalksearch.org/user/devans-935622
In regarding your problem and might be able to sort it out.

If you could provide those internal screenshot of that account the they might be considering it but since accessing an account wont be a solid proof
the they might be asking for more information. Email verification for such withdrawal confirmation is always been that crucial operation which if
they would really be believing that you dont have already access to that email. Totally that hard to believe on but well it would always falls
down into their own jurisdiction and decision whether this one would be have some exemptions?

Hi all

Just posting a problem I am having with Bustabit.  Essentially they are not processing a 120K bit withdrawal for me as I cannot "authorize" it from my email as I accidently deleted the temp email.  This is the letter I sent these guys explaining, what's a reasonable amount of time to wait and will they pay me? To date NO response over a relatively minor amount of money
------
Hi good afternoon
I own the xxx account on BaB
I wrote customer service this morning but thought I would follow up with a personal email

I processed a .12 BTC withdrawal this morning from the xxx BaB account and when I tried to access my (temp) email to authorize the withdrawal I could not as I inadvertently deleted the email account (by deleting browser history) and had not made a note of it.  When I try to log back in I am unsuccessful as I am asked to authorize the login in this email account that no longer exists so the .12 BTC withdrawal remains pending

I have attached a pdf screenshot of the xxx account withdrawals page
My pw for the account is xxx
My most recent deposit came from this address: xxx

As I say, I don't have access to my temp email anymore because I deleted my history on the browser and forgot to write down the address, it was the xxxx domain

Could you kindly process the pending transaction and either change my email to this one (xxx) or I can re register a new BaB account if you prefer

Thank you