they refused to repair miner which is still under warranty. This is simply too much
Next will be https://www.texasattorneygeneral.gov/
Topic: Buyer Beware: Cointerra -Days to refund- [69] *Update* (Read 2713 times)
I filled in complain here http://www.bbb.org/central-texas/,
they refused to repair miner which is still under warranty. This is simply too much
Next will be https://www.texasattorneygeneral.gov/
they refused to repair miner which is still under warranty. This is simply too much
Next will be https://www.texasattorneygeneral.gov/
Deposited check today, hopefully it clears. Updated original post and title of thread.
It looks like cointerra has sent me a refund today with my fedex tracking number. I will update when i receive the check then again when the check clears.
have you contacted bitpay (assuming you paid thru them)
elyse giles is a very helpful person who has got me a promise of a bank transfer today - i am still waiting for it but i have received 3-4 emails from cointerra indicating it is literally 'being processed now'
i decided to wait before posting this and in the meantime it was refunded.
the cash is now in my account.
the person who contacted me advised using this email.
[email protected]
Good Luck All, and get in touch with BitPay if you can - i cant express my appreciation for their input.
Ed.
seems i lost 100GBP in the exchange but i can live with that..... just.
elyse giles is a very helpful person who has got me a promise of a bank transfer today - i am still waiting for it but i have received 3-4 emails from cointerra indicating it is literally 'being processed now'
i decided to wait before posting this and in the meantime it was refunded.
the cash is now in my account.
the person who contacted me advised using this email.
[email protected]
Good Luck All, and get in touch with BitPay if you can - i cant express my appreciation for their input.
Ed.
seems i lost 100GBP in the exchange but i can live with that..... just.
So i guess they didn't like my reply of thanks but no thanks send my money. They are back on teh ignoring thing again.
Because the replied to him... not a satisfactory response, but a response none the less...
why has the thread title been changed to
- * days?
I received the same email. They should have my refund basically ready then since its been about 8 weeks already right?
Tell them 3 terraminers....
May 21st, 2014
Dear Ed,
We are getting in touch with you because you have previously requested a refund of your CoinTerra hardware order.
At the time of your refund request, it was likely communicated to you that we typically take between 2-4 weeks to process refunds. Unfortunately, we received a larger quantity of refund requests around the time that we started to ship our April batch of TerraMiners to customers, and as a result we are running behind on processing them, as they are refunded in the order in which the refund request is received.
Your refund request is still active, and we are currently anticipating between 8 and 12 weeks processing time for some refunds. We will continue to work towards processing the refunds as quickly as possible.
However, we would also like to share with you two incredible limited-time offers that, should you choose, will quickly get you back on track with your bitcoin mining activities:
Option 1
Some customers requested their refund because of the hash power deficit of 400 GH/s in the 1.6 TH/s units. With manufacturing running at full capacity we are now able to ship the 1.6 TH/s TerraMiners immediately from stock, and so for a limited time, if you are a US resident customer* who purchased at the original price of $5,999 (plus shipping) we can ship you 2 x your original order of TerraMiner IV 1.6 TH/s Bitcoin miners with FREE ground shipping on the additional unit(s). That’s 3.2 TH/s for the same price paid for 2 TH/s!
An order for 1 x TerraMiner IV at $5,999 entitles you to receive a second TerraMiner IV with FREE UPS Ground shipping. An order of 2 x TerraMiner IV’s with total price of $11,998 + shipping entitles you to receive 4 x TerraMiner IV 1.6 TH/s shipped immediately with FREE UPS Ground shipping for the additional 2 units.
Option 2
Some customers requested a refund because for whatever reason they were unable to run the TerraMiners in their location. We have been working on a solution to this problem and you may have read the announcement on May 12th that we have now launched a new service offering cloud-based Bitcoin Mining Contracts through CoinTerra Mining at:
http://mining.cointerra.com
A cloud-based mining contract is a solution where you receive regular payouts at the contracted hash power for a fixed term, powered by our scalable TerraMiner farm in a 24 x 7 datacenter: No equipment, no electricity costs, and no hands-on system management required.
For a limited time we are offering the equivalent of your purchase price of each TerraMiner converted to the 2 TH/s mining contract which is currently priced at $7,999 - a savings of $2,000! If you have 2 x TerraMiner IV’s then you will get 2 x 2 TH/s plans, etc.
To discuss your order, please reply to this email with your preferred phone number and time of day to reach you (please include your time zone) and we will get in touch. If you are only able to communicate via email (for example, if you are not comfortable speaking in English) then please reply to this email and we will get back in touch.
In the event that you these offers do not interest you, we completely understand and we will keep you on the refund list and we thank you for your ongoing patience and understanding as we work to stay ahead in the incredibly fast-moving Bitcoin ecosystem.
Please do not hesitate to reach out to us if you have any questions.
Team CoinTerra
[email protected]
Dear Ed,
We are getting in touch with you because you have previously requested a refund of your CoinTerra hardware order.
At the time of your refund request, it was likely communicated to you that we typically take between 2-4 weeks to process refunds. Unfortunately, we received a larger quantity of refund requests around the time that we started to ship our April batch of TerraMiners to customers, and as a result we are running behind on processing them, as they are refunded in the order in which the refund request is received.
Your refund request is still active, and we are currently anticipating between 8 and 12 weeks processing time for some refunds. We will continue to work towards processing the refunds as quickly as possible.
However, we would also like to share with you two incredible limited-time offers that, should you choose, will quickly get you back on track with your bitcoin mining activities:
Option 1
Some customers requested their refund because of the hash power deficit of 400 GH/s in the 1.6 TH/s units. With manufacturing running at full capacity we are now able to ship the 1.6 TH/s TerraMiners immediately from stock, and so for a limited time, if you are a US resident customer* who purchased at the original price of $5,999 (plus shipping) we can ship you 2 x your original order of TerraMiner IV 1.6 TH/s Bitcoin miners with FREE ground shipping on the additional unit(s). That’s 3.2 TH/s for the same price paid for 2 TH/s!
An order for 1 x TerraMiner IV at $5,999 entitles you to receive a second TerraMiner IV with FREE UPS Ground shipping. An order of 2 x TerraMiner IV’s with total price of $11,998 + shipping entitles you to receive 4 x TerraMiner IV 1.6 TH/s shipped immediately with FREE UPS Ground shipping for the additional 2 units.
Option 2
Some customers requested a refund because for whatever reason they were unable to run the TerraMiners in their location. We have been working on a solution to this problem and you may have read the announcement on May 12th that we have now launched a new service offering cloud-based Bitcoin Mining Contracts through CoinTerra Mining at:
http://mining.cointerra.com
A cloud-based mining contract is a solution where you receive regular payouts at the contracted hash power for a fixed term, powered by our scalable TerraMiner farm in a 24 x 7 datacenter: No equipment, no electricity costs, and no hands-on system management required.
For a limited time we are offering the equivalent of your purchase price of each TerraMiner converted to the 2 TH/s mining contract which is currently priced at $7,999 - a savings of $2,000! If you have 2 x TerraMiner IV’s then you will get 2 x 2 TH/s plans, etc.
To discuss your order, please reply to this email with your preferred phone number and time of day to reach you (please include your time zone) and we will get in touch. If you are only able to communicate via email (for example, if you are not comfortable speaking in English) then please reply to this email and we will get back in touch.
In the event that you these offers do not interest you, we completely understand and we will keep you on the refund list and we thank you for your ongoing patience and understanding as we work to stay ahead in the incredibly fast-moving Bitcoin ecosystem.
Please do not hesitate to reach out to us if you have any questions.
Team CoinTerra
[email protected]
What so they expect us to wait another 8-12 weeks so they have time to fold the company.
This is way beyond the 30 day legal limit.
Anyone who is waiting I suggest you file with bbb and texas attorney general if you ever want your refund
Anyone heard anything back from cointerra in regards to refunds?
I've sent an additional 3 emails since my last post, and all have fallen on deaf ears... This is highly frustrating.
Anyone heard anything back from cointerra in regards to refunds?
anyone getting refunds? is Cointerra insolvent?
CoinTerra is VERY slow to respond.....If at all....Be warned
bank wire is too slowly, maybe you can use BTC account to ask refund.
http://www.coindesk.com/cointerra-unveils-1-petahash-hosted-mining-contracts/
cant sell the hardware, lets sell contracts..... typical
$999 for 200GHS for 12 months..... wonder how many idiots are bending over for this.....
cant sell the hardware, lets sell contracts..... typical
$999 for 200GHS for 12 months..... wonder how many idiots are bending over for this.....
They finally got back in contact with me...though it seems like it was mostly to try and make another offer at units. It was a fair price but I just can't afford to host that many units, and I can't just relocate to rural washington state for cheaper power. Either way, it sounds like a ton of people asked for refunds all at once which isn't too surprising. I guess that's why they're trying to sell hash power now instead, they probably have a ton of spare hardware. I don't know why they don't just build a damned mining center in Washington state at this point, it seems like it would be trivial for them to do.
Also have filed with the FTC and added link above. They are in violation of numerous FTC rules regarding refund processing at this point.
Sorry for lack of update. I'm in contact with a business lawyer in Travis county. I don't want to have to spend more money to collect money that is rightfully mine, but at this point i'm at a loss of what to do next since they refuse to respond to emails. Does anyone have a phone number to contact them at?
Still yet to receive any reply from cointerra. Has anyone else heard anything back yet?
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