Topic: C-CEX.COM .. S C A M = T H E F T = M I S A P P R O P R I A T I O N of Deposits (Read 3163 times)

Today c-cex.com  offline only for me?

SEVEN Days? I guess at this point you feel lucky to have gotten it at all. Still there is no excuse for C-CEX abdicating their fiduciary responsibility and allowing this rampant rape of clients to continue. I've used them a few times and never saw much in the outright unprofessional and incompetence until this weekend. I was moving ETH in this particular case to purchase LTC before the fork. I'm on day 3 now. I had finally been able to enter a ticket after hours of "FULL" status not allowing one to be entered. I received repls in a couple hours stating I had pending withdrawals and I beeded to check my email and approve the transactions.
Keep in mind I was moving ETH into C-CEX.
Now over 2 days and no resolution or reply by C-CEX.
Etherchain accessed through C-CEX shows the delivery into my C-CEX receiving wallet. Easily verified by anyone. However no credit of ETH into my account. 3 days. Guess 7 is the lucky number.
C-CEX is below Yobit in my opinion. Is there not a regulating body over these centralized exchanges?

my eth withdraw not coming into my wallet after 5 days
.
.
.
==============
my withdraw received after 7 days

Well if C-Cex is a scam then surely the token MCAP, that has 98% of its traded volume of 118 Million on C-Cex, is a scam too.. (from coinmarketcap.com)
And i guess coinmarketcap should effectively stop considering C-Cex figures for its rankings..

and here is their reply

new ticket made
now lets see how this gets resolved as everything will be also on this board!

latest news---

he still ignores this situation

untill this moment they have and did! as you read i even had my account verified by others! they simply took it and refuse to even reply on the service ticket!

How can C-cex not refund you your money back? They can have any lower amount but they should know that the funds are in their account. The same happened with me when I used perfect money and their minimum was 0.01 btc. By mistake I sent 0.001 btc and then asked them to credit my account. They said to not repeat the same mistake but they credited my account with 0.001 btc. C-cex is very irresponsible here. They cannot just use the amount for their fee.

I've been using C-cex in the past for various altcoin transactions, i wasn't even aware of the minimum deposits for a lot of the deposits i did. Thankfully all my deposits were above limit, it would have been a real bummer if mine got stuck like yours.

C-cex should really pay you back. Other exchanges might have minimum deposits as well but usually what they do is if you deoposit an amount that is less than the minimum deposit they'll wait for the deposit address to gain at least the minimum deposit before crediting your account. C-cex should do the same, especially when the minimum has been lowered.

Plus, $200 shouldn't be much of an issue with them. Why can't they just pay you out instead of trying to avoid paying you? It probably takes more manpower on support to answer all your questions -_-

I do hope that your issue is resolved. I also Have C-Cex Skpye Id with me and once i consulted there for an issue, but they refused to help me and said log a ticket for issues.

Thank you very much for you interest!  it is simply awesome how you prompt yourself in these situations! and for me to be without words  is something serious!   Thank you

I have the owner of c-cex on skype. I will message him for you and make him aware of this thread. This however does not guarantee a solution will be reached or that he will even respond here. I'll see what i can do for you.

even untill now they are simply ignoring the issue ! they think i will get tired and just go away!  so much for their thinking!

i used to exchange in this website , i find many problems but they never steal my money , just i think they have bad support , my suggestion never give up , hope they sent you you coins

C-CEX.COM .. S C A M = T H E F T = M I S A P P R O P R I A T I O N of Deposits


that is serious bullshit! i have a ticket open for a very long time and i am still waiting for a reply! you took my ETH and then said it was corrected and never put MY ETH in my account and the ticket is still open

the fact of the matter is they replied to the support ticket ,saying everything was ok but then never deposited the funds into my account.. they replied after 3 months and by that time i have not used their website again...
and i have been attempting in every way to get some kind of communication with them but they are simply ignoring this issue!
the first 3 months of delay is on them and the second 3 months of delay is on me... TRUE.
BUT simply ignoring this fact is not a way to resolve this! and that is what they are doing.
as as for a sig campaign?= i am one of the very few that while in a sig campaign i do my due diligence and have never fallen below at least double or triple the minimum required in any part of the campaign... while im not in a campaign i do even more the only difference is my tone and approach   

If you don't want random people commenting on your thread, then make a self moderated one. But isn't this what you should want because you want more exposure for your thread, and ultimately giving you a higher chance of getting your ticket resolved, right? Besides, it's not like you're not in a sig campaign, i'm not in a sig campaign. Everyone is in a sig campaign here.

---

Even though I verified publicly that everything you said was correct and i said that you should get repaid, your attitude isn't right. C-cex is at fault, but you're partially at fault too.

1. You did not contact them earlier.
2. You are only contacting them after over half a year because the price of ethereum rose.
3. Their policy changed because the price of ethereum rose.
4. Their policy at the time of your deposit was that the minimum deposit was 1 ETH, and this is fact.
5. Nobody knew what you were going to do with these funds. You could have sold the ETH whilst it was still cheap and took the bitcoin.

It is a very ambigious case. The decision does not lie within our hands, but i believe that you should get repaid. Although calling them a scam/theft/misappropriation isn't very appropriate, as they clearly stated the rules before you deposited.

Well,
It was a common thing in an exchangers when you complained about your deposit
And said 'we cannot see anything and never see any deposit to your account',
It happened because we're wrong for example like your cases and then they take it as an opportunity ( imo we're not wrong,but they did it intentionally ).
A lot of problem happened and not only in ccex,they're targeting small accounts and something like that.
Lastly,they wont sent it back to you and they wont credit your account.

It's scam imo but they did not do it fully only for somepeople

well if you would actually read what was written above you would see that the deposits were in automatic and the mining pool would send them without me knowing... so as they changed their policy and did not advise anyone  i dont feel my losing over half a etherum like this is correct on their behalf! ... and no i wont follow them on any of their social media ... im not interested. but i am shooting off letters to many different places making them all aware of this! they did not even reply to my ticket for 3 months and then said all deposits are valid and never deposited the ETH in my account! so please rethink your evaluation

it surely sucks to lose money like this but the only thing wrong you can accuse c-cex of is the fact that they didn't send you any emails. i have actually complained in a ticket a while ago about this. but you certainly can't call it a scam and open up a scam accusation topic, just because you forgot to update yourself.

and they change things a lot, for example this https://twitter.com/CryptoCurrEncyX/status/868516061687230465 nearly cost me a lot of money but it is my own duty to do some double, triple checks even before i deposit my money. i suggest following their twitter and also checking the wallets always and this is not just limited to c-cex, the same thing has happened with all other exchanges.

i understand your in a signature campaign  but please take time to read above and find all the links and verification needed. it doesn't take long to read pictures/snapshots and have the verification from others! so simply read ok?

and to back this up even more take a look on this thread...
https://bitcointalk.org/index.php?topic=418700.1880

Any links that you could provide to back this up?

I have been using C-Cex since early last year, with absolutely 0 issue. I have been dealing with altcoins that are much smaller in volume than Ethereum mainly on their website though, so i'm not sure how exactly Ethereum deposits work. Having a minimum of 1 Ethereum even when eth was below $100 was a bit of a stretch tbh.

If they aren't even bothered to respond then i'll be quitting their exchange to find a new one. There are just so many competitors out there that are equal to if not better than the service that you offer currently, C-Cex. It's better for you to respond and at least clear up the situation.

I don't know if this is just an isolated case but I'm pretty sure there are similar case that has not been reported. i DON'T LIKE CCEX reepresentative arrogance of not addressing the issue,they are running an exchange and an exchange must have a good support

so the C-Cex guy comes and reads and leaves... no reply and no answer ..

and the newest of all... as for what took them 3 months to reply and after months of waiting.... they still never accredited my account
even as they admitted their short comings!...

bumping my own thread.. just want more exposure and get it to the top of the list for a few moments

I have contacted  @C-Cex on this forum with the following private msg, and i have left public msg of his thread and even after today he was active only a short few hours ago he refused to even reply or acknowledge me

thank you for your help, as you also saw after this issue i have not used C-cex again! i dont like their attitude and or their ways so i simply dropped it at that point and if you look on the mining pool i still have a few dollars worth from then still waiting! lolololol

and it took them 3 months to reply to the open ticket and the ticket is still open as you can also see in the snapshots!

I can confirm from my end that the user above is telling the truth, when copying his deposit address into the ethereum block explorer I can see the incoming transaction of around 0.57 ETH hitting the account, and an outgoing transaction of 5 ETH or so a few days after by C-Cex.

C-cex has also indeed lowered their deposit limits to 0.1 ETH. Anyone can check this on the Ledger page.

The least they can do is to refund you with your funds in the value of BTC at the time. But I believe you should be refunded the full ETH amount. You really should have complained earlier about this regardless of the limit being lower because it's been more than half a year actually since the deposit was done.

You can change the password back, btw.

the transaction





the result

thank you for this info and i will follow thanks. also just a few moments while @magneto
logs into my account and verifies it as i copy and pasted! i will also make snapshots of it also thank you again!

i sent you a pm

I could do this for you if you trust me, however very little would be proved by me signing into your account. The maximum that will be achieved is to verify the validity of your claims with a third party, and probably won't contribute to helping you with the actual recovery with the funds.

The best thing you can do is to keep trying to negotiate with their support. You deserve your money. They'll probably resolve this in the end IMO because they have been a long running exchange and a proven one, and wouldn't want to destroy their reputation over half an Ethereum that probably doesn't matter to them anyways.

It's your money so I don't see any valid reason why they would just confiscate it from you like that you have not done anything wrong, they have done something wrong though by changing their policies without notifying anyone, like magneto said. I believe your story, but instead of copy pasting it would bring more credibility to your case if you could take a screenshot.

$200 is no joking matter, might not be the biggest amount but it could make a difference to ones life. I suggest you go to their thread here https://bitcointalksearch.org/topic/c-cexcom-trusted-secure-friendly-exchange-since-2013-200-altsusdlow-fees-418700 and write your complaint with all your proof on it. Then PM the C-cex admin on this forum about it because he will likely be negged on the forum if he didn't resolve your issue and thus giving you more chance of getting your money back.

the above captions are a copy and paste from their support thread with me! please have anyone of mutual trust investigate and i will hand over the credentials so they can have access to my account and testify the truth!  i have no reason to fabricate or change anything at this point and it is just really aggravation to me that they can simply  take it and slap people in the face with it like nothing happened!


http://dwarfpool.com/eth/address?wallet=0xa9c87c1c9fd17434a6f33257ccd2332caeb42229

i have been posting this thread link to their troll box on C-Cex about 4 times a day  every day and still they simply ignore this thread!


and if it happened to me how many other people have they done this to? and how many more will they keep doing this to?

1. Usually if exchanges want to make changes, they have to put a clear notification out in the notice board and give some time for everyone to adjust to the new rules. So just quietly changing the minimum deposit amount doesn't mean that they are void of every responsibility. They need to let the user know, and give them a chance.

2. Why do they even have such a high minimum deposit amount? Doesn't make sense at all. Bittrex have deposit minimums but these are usually less than $1-2. They also let you accumulate with various deposits up to the minimum amount so you can be credited in your account.

3. They said that they would put your ethereum into "commissions", that's just bullshit. Whatever they do they don't need $200 to process a deposit. C-cex is clearly an irresponsible company and a dickhead in general if this turned out to be true.

Waiting for their response on this matter. Don't use c-cex for now until this is resolved.

bump

a few months back i was mining ETH with some ricady old gpu and would send it to C-Cex to exchange it out.... everything was imposed on the mining pool in automatic until one day i found my deposit never got there!  come to find out they changed their policy without sending even an email and voided my deposit! "Void means they took it and slapped me in the face with it! here is the discussion...
the reason i am posting this is now their deposit is down to 0.1 ETH but they still never accredited that transaction /deposit to my account!
And the ticket is still open!

anyway ... i warn everyone to  not use their C-Cex exchange because this is how they ..............



amorejaz 2016-10-31 04:01:25

hello, i did not notice the minimum amount for ETH was raised and i sent
29 Oct, 14:36 0.57664579 ETH
trxid 0x40fd1fc00bd2758a49df38e84ea7f6c27e8ce4dbbdb011952c602d28bca6d74d
to my address here on this exchange 0xa9c87c1c9fd17434a6f33257ccd2332caeb42229

how do i recover this and what will happen?

thank you very much in advance

C-CEX support 2016-10-31 22:00:20

Hello!

Minimum deposit is 1 ETH. We have it written under your address that "Min. deposit is 1 ETH". This limitation connected to design of ETH transactions and how we have to process them to post to your balance. We can have ETH deposits with no commission only because of this limitation. All deposits below 1 ETH are spent into resending commission and can't be credited to balance.
Have a good day! Let us know if there is anything else we can help you with.

Thanks!

amorejaz 2016-10-31 23:28:11

while previously the minimum was 0.4 ETH and having already inserted the address into the miner for payment last month or so obviously if i did not have funds in the exchange i would not be here to randomly check if by chance your company would change the minimum balance requirements on deposits! so the 0.57664579 ETH
is lost and you will not offer any solution other then you taking it and doing whatever?

amorejaz 2016-10-31 23:39:09

Date Amount Transaction
29 Oct, 14:36 0.57664579 0x40fd1fc00bd2758a49df38e84ea7f6c27e8ce4dbbdb011952c602d28bca6d74d
09 Oct, 10:24 0.97513847 0xe1c2b80ea208d4a3f366c9bac830dce2b1951633f1ee96b34dd34f55f8d10ff7
03 Oct, 01:24 0.50597275 0x41c061f8c559a68ca559974aaef21a3a2c4ff1f94b312cc15a29780ad0add1ae
30 Sep, 03:00 0.41731730 0x8084302d34f8f63b05f39e69dc2ddfda939781c4b92e77918cda6b9a05ecaa58
27 Sep, 05:02 0.48309005 0x780956e1294c4f2bf15164c0a0f7058c9f94613bd313cf0ba0faf6aa1d0b6e03
24 Sep, 13:02 0.76974049 0xcf128b6a60bfeae66fa71b66800e8381b7ba937db42e04ecaab09a4a5040c587
20 Sep, 08:04 0.80987867 0xbdf0a384065765ae85d6c1993b9d93e37e97c61bcd3037a9753bb5feb204e5e7
14 Sep, 03:06 0.43031202 0xc416e0a63ae82f2a4576d5ddaee2c6d82a6c00d232d00bf9290430a14fb6dbfe


if you change policy without advising people this is the issue you rise! in the last few months i have deposited less then 1.0 each time and as you minimum was of 0.4 i respected it and sent this but if you changed the policy and i sent again without your advising of it then i would obviously not go to look simply thinking you might change it. i dont feel that appropiating of 0.57664579 ETH for whatever reason you use it for is unfair!

C-CEX support 2017-01-21 19:38:36

Hello!

Apologies. We had unexpected issues with wallet server at the moment of support was out. Now it's fixed and fine - all deposits and withdrawals are served good. Sorry for inconvenience.

Have a good day!



They never  Accredited this to my account!