Topic: CampBX account closed (Read 4946 times)

Are they still active?

sock puppet account? how about you send me the 20k+ in funds that I have been trying to get out for months?

check all your tickets that are months old. simple as that.

This looks like a sock puppet account, but I will bite.

Please PM me your ticket number and I will make sure helpdesk resolve your issue as soon as possible.

No response to ticket for months.

Hi everyone,
   We are the oldest Bitcoin company in USA in operation since June 2011.  Issues can and do happen, but we have resolved all of them satisfactorily for our customers in the end.

LeChatNoir,
   If your issue has been resolved, I would like to request you to update the threat title to reflect that.  Thanks!

Offroadbiker,
     You talked to our offshore helpdesk associate during live chat.  If you put in a ticket our Atlanta-based team members will get back to you with a response in 48 hours.  To answer your question regarding USPS transfers, ETA for credit to your account is 2 business days after your mail is received at our office.

Thank you,
      Keyur

Customer service WTF?!?!

After the following interaction with CampBX "help" desk my level of confidence in this company has just plummeted by at least one order of magnitude.  If this company is based out of Georgia they sure as fuck don't talk like it.  Their grammar is not even proper, sounds like eastern bloc. 


Your Question: Does CampBX provide phone support to new customers?
Please wait and one of our operators will be with you shortly.
You are now chatting with Sonny V (Support Engineer) - General
13:24Sonny V: Welcome to CampBX live support. Please describe your issue to me, and let me see how I can help you.
13:25Me: Does CampBX provide phone support to new customers?
13:25Sonny V: Not at present.
13:26Sonny V: But we are planning to expand our Customer Support Team to serve our Customers better than now.
13:27Me: I am uncomfortable sending USPS MO to an address that's listed on a website. I'm being asked for personal identification info but I don't see any proof of identity offered by your company in return.
13:28Sonny V: At present, we are bounded by certain rules and regulations of the concerned body for financial institutions.
13:29Sonny V: Though, we are serving our Customers better in providing them immediate credits.
13:30Sonny V: You may suggest, how can we help you to provide you better experience with CampBX ?
13:32Me: Your web presence is dismal. Your responses to inquiries on bitcointalk.org are unsatisfactory. Other exchanges, such as Kraken, are MUCH more involved on bitcointalk.
13:33Me: In the absence of phone support or decent web presence the only way I have as a customer to verify CampBX's level of trustworthiness are the comments of your customers and your company's response to them.
13:34Me: Currently, there is a thread, CampBX (POSSIBLE SCAM) why did you close my account, (https://bitcointalksearch.org/topic/campbx-account-closed-680332) that leaves me with great doubt.
13:35Me: Accounts have been frozen, which is understandable if there are service disruptions. However, CampBX has not responded to customers in a timely manner. And I do not see good updates issued by CampBX surrounding the recent problems either on BitcoinTalk or on Facebook page.
13:37Sonny V: OK. Thanks for these valuable suggestions for us. We will take care of it while expanding our team.
13:37Sonny V: Do you anything more to say?
13:38Me: What is the current status of your company? What is the turnaround time on USPS deposits?
13:39Sonny V: We Jr. team member do not have rights to disclose the answers of the question you are asking.
13:40Sonny V: We are only here to help if our Customers are stuck somewhere while using CampBX.
13:41Me: If you can't answer my questions who can? Where can I find the answers?
13:42Sonny V: I will forward your questions to our Team Leader. He will get back to you if needed.

It'd be nice if CampBX reps posted here more often.

What happened, why should freeze our accounts?

I also have been having issues.  I have a long running support ticket involving a missing money order and was going to communicate with the help desk but couldn't because login prompted me to enter 2FA.  Has CampBX updated anyone on the situation?  Do we have any recourse for this situation?

Currently, I can't access my account there, as of at least last night. After entering my password, it actually asks me for two-factor authentication, which I hadn't set up, and when I click on "Forgot password", it says "This functionality is temporary unavailable due to server maintenance. Please check back tomorrow."

As of this morning I can withdraw BTC.

I think I'm done trying centralized exchanges altogether. If I can't find a P2P market that doesn't hold BTC or fiat, I'm going to build one. Coinbase is not an exchange. I do not have a bank account that I carry a balance in. $100 bills, BTC, and metals are the world I operate in. If coinbase starts accepting cash or cash equivalents in the mail, I'll consider them. Until then, they are just another third party BTC service provider that fucks around with peoples' money just like the rest of them.

Just because you or someone else hasn't had a problem with an exchange, doesn't mean they won't happen. Whatever third party service you use - they will eventually fuck up. Period. Plan on it, prepare for it, or wind up like others with heads in hands.

Can you withdraw BTC or are you affected by the "cold wallet maintenance"?

why don't try coinbase? although it is not a true exchange, but they won't close our account, you can buy/sell a few bitcoin simply on it.

also you can choose lakebtc or kraken, the former provide a more professional services around the world, the latter is a better localization of the United States.

Posting for others that may check this thread. I am another that had a "Locked Login". My account is now open and my fiat and btc balances are correct. My Sell orders were cancelled, but I am ok with that.

So you are now able to spend your fiat balance on BTC that you are not able to withdraw. I'd initiate a massive fiat exodus if you can't withdraw BTC soon.

I edited the title of this thread since Campbx has unlocked my account. All funds are there.

My latest sell orders (my bot sold some BTC above 650$ during the spike 3 days ago) have been reversed but i'm ok with that.

I cannot withdraw bitcoin at the moment because their cold wallet is under manteinance.

TY Campbx for your support i hope that other people with similar issue have been as lucky as me.

OP, one other, you, and I are still unable to login. It is well after 5PM EST. I have sent a PM to Keyur and opened a ticket once the help desk updated its security certificate. Do you have BTC, fiat, both, or none in your account?

I have the same problem. I submitted a ticket and got a reply from the help desk that they are working on things. I also notice that the red text that comes up for people like us has changed to something a lot less terrifying. Now it says: "* login blocked - please contact help desk"

I'm hoping I can also log in by 5 PM since I have a lot of BTC and money in the exchange.