Can’t withdraw funds from the exchange BitBay

Kiid

newbie

Activity: 3

Merit: 10

Quote from: BitBay* on October 11, 2019, 02:32:10 AM

Quote from: Kiid on October 10, 2019, 11:08:45 AM

Hello!
I have a little problem.
I cannot withdraw my funds from the BitBay exchange.
Some time ago, I helped one project and they kindly paid for my work done with their tokens, which I exchanged to Ethereum on the BitBay exchange.
The exchange requires verification, I sent them all the necessary documents, bank statements, utility bills, selfies and so on. I think I sent absolutely all the docs that I have. But I constantly get rejected. I also wrote to the support service, but no one answers me.
This situation has been going on for a long time (few months), I have written in support for more than 10 times, but do not get an answer.
Can someone help me with this issue?
If someone can really solve this situation - I am ready to thank you financially.

Thank before.

Hi, please send us number of ticket which you have created in private message. We ensure that we will do everything to help you as soon as possible.

Hi, I can’t write you in private messages since I am Newbie.
Can you first write me? Thank.

BitBay*

full member

Activity: 440

Merit: 115

Zonda BTC, LTC , USD Exchange

Quote from: Kiid on October 10, 2019, 11:08:45 AM

Hello!
I have a little problem.
I cannot withdraw my funds from the BitBay exchange.
Some time ago, I helped one project and they kindly paid for my work done with their tokens, which I exchanged to Ethereum on the BitBay exchange.
The exchange requires verification, I sent them all the necessary documents, bank statements, utility bills, selfies and so on. I think I sent absolutely all the docs that I have. But I constantly get rejected. I also wrote to the support service, but no one answers me.
This situation has been going on for a long time (few months), I have written in support for more than 10 times, but do not get an answer.
Can someone help me with this issue?
If someone can really solve this situation - I am ready to thank you financially.

Thank before.

Hi, please send us number of ticket which you have created in private message. We ensure that we will do everything to help you as soon as possible.

Thekool1s

legendary

Activity: 1512

Merit: 1218

Change is in your hands

@Kiid make sure you are sending them scanned documents, Photos of the documents nowadays don't cut it. I haven't used them personally so I am driving in the blind. Do they use a 3rd party service for validating your documents like "jumio"? Or is it their own? If they are using something like jumio make sure you are sending them scanned documents.

Kiid

newbie

Activity: 3

Merit: 10

As far as I understand, the exchange is simply appropriating other people's funds to itself? Very sorry.
I have 0.52 Ethereum on the account of this exchange, and I am very offended, and I can’t even imagine how people who have big money left there feel.

sujonali1819

legendary

Activity: 2436

Merit: 1189

Need Campaign Manager?PM on telegram @sujonali1819

Firstly, You must pass the KYC before making withdraw according to the terms of use of the BITBAY exchange. So KYC is the main problem here.

Quote

Do I need to verify my account?
According to the terms of use, the account should be verified in order to obtain full functionality of the website. Full functionality means for example: the possibility to withdraw the funds from the account - both fiat and digital currencies, and to deposit fiat currencies on exchange........

Read more here: https://bitbay.net/en/helpdesk/beginner/do-i-need-to-verify-my-account

Secondly, Need to know what are they saying about your KYC verification? It is possible that you mistakenly did not upload the documents as they would ask. So you should show the message of why they don't approve your KYC. I hope then the community can give you appropriate suggestions to solve the issue.

#According to the previous replies it proves that the exchange has also a history of negative behavior with their customers. Maybe you also one of them. Try to reach the previously mentioned thread carefully, may you get a solution from there too.

bL4nkcode

copper member

Activity: 2142

Merit: 1305

Limited in number. Limitless in potential.

You should contact their customer support or their account rep here, these are those threads who had an issue with them and got resolved for a few days.

Bitbay.net 6.65 ETH doesn't send my payment... Bitbay has made my payment
Please be CAREFULLY using trading polish platform Bitbay.net (OWN me 3000Eur)

Which the account's link were mentioned above.

npredtorch

legendary

Activity: 1246

Merit: 1049

Quote from: Kiid on October 10, 2019, 11:08:45 AM

The exchange requires verification, I sent them all the necessary documents, bank statements, utility bills, selfies and so on. I think I sent absolutely all the docs that I have. But I constantly get rejected. I also wrote to the support service, but no one answers me.

Do they provide the reason as to why they rejected your documents?
Any error message or something?

I've sent them a message in their telegram channel (https://t.me/BitBayBitcoin), just in case there's an active mod/rep in there that could take a quick look.

GSpgh

sr. member

Activity: 532

Merit: 302

Only the exchange itself can help since they're the ones holding your money, so don't fall for any shady users offering you assistance via PM or anything like that.

Contact the BitBay* user that Bitcoin_Arena mentioned above - if there is a communication issue with support you should be able to resolve it.

Bitcoin_Arena

copper member

Activity: 2114

Merit: 1814

฿itcoin for all, All for ฿itcoin.

Quote from: Kiid on October 10, 2019, 11:08:45 AM

This situation has been going on for a long time (few months), I have written in support for more than 10 times, but do not get an answer.
Can someone help me with this issue?
If someone can really solve this situation - I am ready to thank you financially.

Thank before.

Sorry for having to go through such a bad experience. It sucks.

BitBay has been a pain to it's customers in the past especially with that non responsive support and there are a couple of scam accusations here.
- Please be CAREFULLY using trading polish platform Bitbay.net (OWN me 3000Eur)
- Bitbay.net 6.65 ETH doesn't send my payment... Bitbay has made my payment

However, in the latter, the Owner of the thread seems to have had his problem solved which is almost quite similar to yours

You can try messaging one of there representatives in this forum: BitBay*
Hopefully the get back online soon and respond to you ASAP

If they don't, please feel free to open a scam accusation in this board: https://bitcointalk.org/index.php?board=83.0

Using this format:

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

Kiid

newbie

Activity: 3

Merit: 10

Hello!
I have a little problem.
I cannot withdraw my funds from the BitBay exchange.
Some time ago, I helped one project and they kindly paid for my work done with their tokens, which I exchanged to Ethereum on the BitBay exchange.
The exchange requires verification, I sent them all the necessary documents, bank statements, utility bills, selfies and so on. I think I sent absolutely all the docs that I have. But I constantly get rejected. I also wrote to the support service, but no one answers me.
This situation has been going on for a long time (few months), I have written in support for more than 10 times, but do not get an answer.
Can someone help me with this issue?
If someone can really solve this situation - I am ready to thank you financially.

Thank before.

Topic: Can’t withdraw funds from the exchange BitBay (Read 205 times)