Topic: Casino 500 insolvency (Read 333 times)

Again, highly risking to sound redundant, they can't provide proof here due to security concern. I am sure they are more than willing to provide them to an arbitrator where these proof can be seen and verified through limited eyes basis. And again, if you're dissatisfied and rather sure you're being wronged here, feel free to escalate this to AG.

By the way, my questions so far about your account and betting activities are yet to be answered.

The casino claimed but never give us any proof. You know why?
Because there is no any proof and they just scam players.

If the OP didn't create a second account to abuse bonuses or circumvent limits, then he should be paid. 500casino has claimed that the OP used a second account to circumvent limits. If that's the case, then 500casino is right.

@Dimhol, this is the reply I got from another staff.

I don't think I understand this new narrative, which one is it? You opened your account at around 22th and wagered 30,000 USD for euro final as your first time bet or on 10th of July and wagered 1,500 on Holland vs England? It seems a two different story.

Whether it is or isn't multy-account is irrelevant.
If only casino accepts a bet it admits the player's right to play.
I joined them on 10th of July and lost 1500$ on 1.5 over on Holland played vs England
Then casino had 5 days (!!!) to reveal any fraud but they kept on to accept my bets. And I placed about 30k on Euro final 1st half and lost. They were OK with this.

But if only I came back and made a little profit they started looking for the reasons not to pay.

I did not use any codes. Did not hunt any bonus. I only gambled on an interesting event and was lucky to survive.
If I clearly understand, the casino would never look for the reason not to pay if I lost 40k and would accept my next deposits?

Hence, the suggestion for OP to open a complaint on AG or CG if he feels dissatisfied and rather sure he's been wrongly accused of multi-accounting. Be it a false accusation by mistake or not, the evidence are there, it's not a hearsay, a casino with the scale of 500 would not whip an accusation out thin air, fully knowing they'll have to comply when challenged to serve the evidence to an arbitrator.

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OP, I can assure you that most of users here... well, at least those who are frequently overseeing cases on this board, are not biased and leaning toward any side, they gain no advantage on any outcome of the case, nor that we are working for the casino, so there is no added benefit for any of us to do it.

As such, since our aim here is to get the truth and/or at least a better understanding what actually happens, I believe you missed my question of motive earlier on this thread? If I may quote myself,


I'll appreciate a help on this matter to better understand your side. And, alani123, feel free to pitch in on this matter if you have any idea. Hearsay, please meet prima facie.

Their post is even less evidence-based than OP's. What's multi account-abuse? OP saying he had no account other than his main has just as much standing as the casino saying the opposite, especially if they don't come out with evidence.

So far it seems they're withholding winnings based on an accusation that could very well be unfounded. And moreso, there's a big hole in their side of the story. Why is multi-accounting only abuse when the user tries to withdraw significant winnings? They've completely failed to explain this. For all I know, they could have let OP reach ruin with his balance and never cared. But they only alert him of their supposed awareness of multi-accounting by blocking his withdrawal. Either way, since they chose to come up with an accusation they better substantiate it.

So ok, they're able to detect multi-accounting but will only use it against users to withhold winnings? Seems to me that in such cases where significant amounts are involved the casinos should take some responsibility also. If it's detectable to have multi-accounts, prevent play from the second one and be done with it from the start instead of having to be in situations like this.

If I was in OP's position I'd surely want my money out of a casino withholding my money and even calling itself generous, but if the casino wants to save face, they should try to settle with OP instead of continuing the hearsay.

They do have an account here, and they did come forward and state the situation, it's on post #7 in case you missed it.


Regarding providing evidence to a highly trusted members here, it's been proposed on several different occasions on different cases, and the general consensus is that it's not a good idea. Not only will it burden the member with a duty to verify, of which they might have no method or tools required to validate the data, it also open to a possible unnecessary situation where the validator member being accused to be in bed with the casino.

After all, if one can't trust a third party adjudication --a team, an organization with reputation-- to verify evidences and make a ruling based on the data being provided, what would one think about one or few individuals?

Casino 500 have a presence here in this forum. I feel like it would be very unnecessary to enter into third party arbitration for something as trivial. If the multi-accounting affected the user's odds in a significant way, they should come forward here and state that clearly. If they have proof, send it over to a few trusted community members at least and let them determine how legitimate it seems to restrict user winnings in this case.

I can understand that multi-accounting can be a concern for a casino. But OP here says he didn't do it at all. Could very well be a false alarm or even a mistake. Like for instance I have several accounts that I forgot I had to several casinos but never played on two in the same time. By that rule I also broke the rules, if Casino 500 are leveraging this to withhold my winnings it would be very scammy. They could simply come out and say which dates the accounts were created even without showing any methodology and it would help their case massively.

Instead OP has to go through questionable third party adjudication which might even be siding with the casinos more often than not? Let alone the fact that most if not all casinos here aren't obliged to follow this given they have an off-shore sub-license that can be reissued in seconds even if they lose it. So I wouldn't give a casino the benefit of the doubt to this extent. If they're not willing to solve an issue or even discuss, they deserve the reputation hit from having posts about them here.

I've brushed this matter two posts above yours: casinos can't simply provide their evidence of detection here in public due to the concern of revealing their detection algorithm. They'll be more than happy to provide them to an arbitration body where provided info can be reviewed in for-one's-eyes-only situation.

OP, Dimhol, risking to sound redundant, bring your case to AG or CG if you're sure you're wrongly accused. 500 will be more than happy to provide evidence to be verified there, of which the arbitrator will make a ruling to validate/invalidate their findings. Though your case here related to account and not the bets itself, I'll suggest to jump to AG since CG won't mediate a sportsbetting related situation and your history has sport-betting on it.

I see many people here very hesitant against OP.

Well, ok. Normal to be a bit hesitant but he didn't make an outrageous claim either. Why was the casino waiting for him to win anything significant to reveal to him that they think he's multi accounting? And why is multi-accounting treated as such a high level offense that they won't let OP get any of his winnings? At least offer him a solution before closing his account for good I think.

If OP used his multi-accounts extensively to gain an advantage against the casino, for example via referral bonuses, then fine. But we have seen no evidence of this. If the casino is serious and since OP has made the case public I think it would only be fair to see some evidence from them too. OP says they're none so maybe the casino's absence from the discussion gives him right.

I see that every user here excepts CypherMonk is biased for some reasons: either they are just casino workers or they love to be scammed by casino for any reason.

I mentioned I have only 1 account in this casino.
Why you, gentlemen, are tolerant to casino's arbitrariness?
Don't you realise there are just casinos' workers' mistakes or  intentional avarice?
I don't ask to support me. Just be neutral and let's sort out this case.

I demand a proof of my dishonesty from casino 500 if you have it.
Otherwise I will insist on being scammed by you.

If I may jump in, such evidence will not be provided here as it'll compromise their security by telling public how exactly they determine a match between accounts, what parameter they use and all, which can be used by prolific abuser to evade their detection algorithm, of which a system they invested thousands of dollars to refine. That explanation has been given by many casino representatives across many threads.

The hard proof, not verbal words, can still be provided if the OP insist on it, by moving the case to AG or CG, where posts can be made private and evidence can be reviewed by the arbitrator in discreet.

I have read the post before, however, I didn't decode that the account belongs to Casino 500. You are right to have seen a lot as an old member but should we all agree that the case has been settled because Casino 500 said that OP is multi-accounting without evidence or do they not need to prove that?

If they don't prove that by providing proof here, isn't that the same as any casino here countering a claim by a player with the answer that they are multi-accounting, and then it's all over?

It is unfair as Casino 500 just says "As Taniq (staff dealing with sportsbook) has already clarified on the multi-account abuse, the whole outcome is self-explanatory; nothing much to be done here. At least the casino is lenient enough to return the deposits rather than forfeiting your entire balance." and we all agree with them with a yes without any proof.


Mind you, I'm not siding with OP or Casino 500. I won't even blame them if they provide proof and forfeit OP deposits according to their terms. What we need is proof and not verbal words!

500 casino has already replied.


You are fairly new here so I don't expect you to know every account that represents a casino, but you should probably read all the replies, not just mine when you plan on commenting.

You are correct about this section being here to bring awareness, but those of us that have been around awhile have seen a lot and we can see when someone is just trying to slander a casino. That is NOT what this section is for.

I understand but let's not jump to a conclusion yet. I believe that the purpose of this section is to call scam out with the hope that people get aware of the situation or the scammer returns what they scammed.

In this instance, it's about a casino, no matter how weird OP sounds, let's not jump to conclusions but try to base everything on fact. Hopefully, Casino 500 can come forward to defend the claim from OP.

I am not saying with 100% certainty that this user is a liar, only 99.99999999% chance he is lying IMO. The way he made his post and put a bs title just screams to me that he thinks he can damage the casino rep by making up a story, and he is wrong.

You're free to have your opinion.

You just jumped in and started sounding like you were blaming the player immediately. Can't you be neutral?

Players can cheat and casinos can cheat as well. We all know that these casinos don't feel happy when people win.

Isn't his betting "strategy" a bit irrelevant at this point? 500's allegation is about multi-acc, and usually big casinos are kinda sure when they detect this kind of abuse. It fits rather nicely with OP's betting history and "behaviour" too.