Hello everyone!
Here are some answers on received questions:
1)
On casino.guro it says that your casino has been operating since 2023, but there is only one person who has posted a comment on casino.guro about your casino. It is very strange that a casino that has been operating since 2023 is not popular, does not have many people commenting on it. and why only now did you decide to create a thread on this forum?
We received lots of user requests to make our appearance on social media, that’s why now we’re entering different platform including the page here, so that wherever our users habit, they can address their questions to us. Being in a close contact with our user base is one of our core priorities.
2)
I can see that you have $50k monthly lottery system. How the winners are chosen?
The system allows automatically crediting the prizes in an aleatory manner
3)
“You will not be able to open, or in some cases use, your account or withdraw any winnings until our verification process has been satisfactorily completed, both in relation to identity, card details, and age. In any event, if this cannot be done, we are entitled to suspend your Customer Account, and prevent you from gambling or withdrawing winnings until these checks have been satisfactorily completed. “ - Clarify for me, do you mean that when a person has opened an account and is in the process of verifying the account, they cannot open another account? If that's what you mean, then you should put it in the TOS so people can understand it.
Thank you for your remark, we will include it in our Terms and Conditions. Indeed, this measure can help us prevent various types of fraud, such as duplicate accounts for bonus abuse etc..
4)
Sorry, I could not access some information such us the licenses and other important stuff to ensure gamblers are safe in using your casino. So could you provide that information?
https://validator-emr.certria.com/validate?domain=www.casinobet.com&seal_id=d57885711f092b8aeb1807c137d2d3f2db80934979810f9e995d6793ba00ca1d8bb0f0b8318c5a8441534568293cfd4f&stamp=dcc4077d96a491a91ccf947b994da7e05)
If you withdraw funds mistakenly credited to your Customer Account, you must reimburse us on request and we are entitled to set off any subsequent amounts you deposit with us to satisfy this liability.
Who would withdraw funds "mistakenly"? What does that even mean?
This can happen in Casinobet, where X amount of cash is credited instead of another, for example.