Topic: CEX IO (Read 251 times)
My profile ID : up111498827
My support IDs : 619270
The transaction ID which is stuck : fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
You were supposed to resolve it long back as you have resolved others, unlike other $ withdrawal issues, this BTC withdrawal is completely in your hands, just because you bunched too many transactions together you are responsible for paying the fees as we have paid the transaction fees which was displayed
Please reply to this and dont ignore it.
My support IDs : 619270
The transaction ID which is stuck : fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
You were supposed to resolve it long back as you have resolved others, unlike other $ withdrawal issues, this BTC withdrawal is completely in your hands, just because you bunched too many transactions together you are responsible for paying the fees as we have paid the transaction fees which was displayed
Please reply to this and dont ignore it.
The transaction is already completed with the hash f1afbee6cfd287ff49d9d09b06c3bdd7b665d7db9bd7b760e8d5e622c23046e0. The funds should have arrived already.
My profile ID : up111498827
My support IDs : 619270
The transaction ID which is stuck : fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
You were supposed to resolve it long back as you have resolved others, unlike other $ withdrawal issues, this BTC withdrawal is completely in your hands, just because you bunched too many transactions together you are responsible for paying the fees as we have paid the transaction fees which was displayed
Please reply to this and dont ignore it.
My support IDs : 619270
The transaction ID which is stuck : fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
You were supposed to resolve it long back as you have resolved others, unlike other $ withdrawal issues, this BTC withdrawal is completely in your hands, just because you bunched too many transactions together you are responsible for paying the fees as we have paid the transaction fees which was displayed
Please reply to this and dont ignore it.
I am also having troubles with cex.io. I have created support request but there is no response and no action. Still waiting for support.
If the issue is still actual for you, kindly tell us your user IDs or support ticket numbers to assist.
A friend of mine is having a similar issue.
The low-fee transaction was indeed double-spent, but he did not get his BTC nor credited in his account.
He created a support ticket several times but got it closed immediately each time without the issue being resolved.
The only response he got besides a reference to some post of you about RBF was that "it will take a few days" for the transaction to complete.
There is no transaction to his address pending in the mempool, so it appears the issue in on your side.
Can you comment on this issue?
Ok please resolve this, the price of BTC has fallen a lot now and i under loss cause of this.
If the issue is still actual for you, kindly tell us your user IDs or support ticket numbers to assist.
I have given my transaction fee and userID in multiple forums but i have no idea why my reply is always ignored.
Here it is again
User ID : up111498827
tx ID
fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
Due to the technical issues experienced, it was not resent. The issue should be resolved within 1-2 days. Please, accept our apologies for the inconvenience.
These douchebags will never solve our issues. CEX.IO a bunch of crooks and scammers!!!!
If the issue is still actual for you, kindly tell us your user IDs or support ticket numbers to assist.
I have given my transaction fee and userID in multiple forums but i have no idea why my reply is always ignored.
Here it is again
User ID : up111498827
tx ID
fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
hey CEX!
WILL YOU SOLVE MY PROBLEM ABOUT THE TRANSACTION OF VERY FEW FEE? I PAID 0.001 BTC TO YOU TO SEND MY GOODS. SUPPORT SAYS THERE IS NOTHING TO DO AND I SHOULD WAIT. ARE YOU KIDDING ME? WHAT KIND OF A COMPANY YOU ARE? STEALING? DO YOU CARE ABOUT YOUR CUSTOMERS? I ALREADY LOST A LOT. ARE YOU HAPPY? MOST OF THE CRYPTO INVESTORS READING THIS. DO YOU CARE THAT YOU LOSE PEOPLE WHO WANT TO INVEST VIA YOUR SERVICE? WHAT IS THIS GREEDY; PAYING ONLY 23 SATS FOR BTC TRANSFER? PEOPLE ARE ATTEMPTING TO CALL POLICE OR GO TO PROSECUTORS? DONT YOU AFRAID OF LEGAL ISSUES? YOU CLAIM THAT YOU SEND BTC IN 1 HOUR TO 24 HOURS. SO, WHERE IS MY BTC FOR GODS SAKE? ITS BEEN 10 DAYS!! SHAME ON YOU!!
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
you know thay you can solve this by double spend and rbf. do not lie! its not the fault of blockchain. its your fault and greedy. you know how much need to transfer btc. everybody is waiting for your action!
WILL YOU SOLVE MY PROBLEM ABOUT THE TRANSACTION OF VERY FEW FEE? I PAID 0.001 BTC TO YOU TO SEND MY GOODS. SUPPORT SAYS THERE IS NOTHING TO DO AND I SHOULD WAIT. ARE YOU KIDDING ME? WHAT KIND OF A COMPANY YOU ARE? STEALING? DO YOU CARE ABOUT YOUR CUSTOMERS? I ALREADY LOST A LOT. ARE YOU HAPPY? MOST OF THE CRYPTO INVESTORS READING THIS. DO YOU CARE THAT YOU LOSE PEOPLE WHO WANT TO INVEST VIA YOUR SERVICE? WHAT IS THIS GREEDY; PAYING ONLY 23 SATS FOR BTC TRANSFER? PEOPLE ARE ATTEMPTING TO CALL POLICE OR GO TO PROSECUTORS? DONT YOU AFRAID OF LEGAL ISSUES? YOU CLAIM THAT YOU SEND BTC IN 1 HOUR TO 24 HOURS. SO, WHERE IS MY BTC FOR GODS SAKE? ITS BEEN 10 DAYS!! SHAME ON YOU!!
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
you know thay you can solve this by double spend and rbf. do not lie! its not the fault of blockchain. its your fault and greedy. you know how much need to transfer btc. everybody is waiting for your action!
If the issue is still actual for you, kindly tell us your user IDs or support ticket numbers to assist.
it is time for an official complaint to be filed, the total transactions are more than 15BTC which is a lot of money, unfortunately I am not in london but I am sure there are online consumer complaint forums which we can approach
I see bitcointalk is filled with complaints on CEX.IO. The only thing that we could do is fill in fraud complaints:
https://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions
....or wait wait wait:)
https://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions
....or wait wait wait:)
And does it really work? In my opinion people should hire a lawyer and report the case to the police
Registrar Data Make Private
Registrant Contact Information:
Name: Oleksandr Lutskevych
Organization: CEX.IO LTD
CEX.IO LTD.
CEX.IO Bitcoin Exchange logo.svg
Type Private (Ltd)
Founded 2013
Headquarters London, United Kingdom
Key people Oleksandr Lutskevych
Products Cryptocurrency exchange
Website Official website
If you live in london then your task will be easier and if you do not live in london then travel to london with your lawyer
Is this not a scam?
It's a scam
look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.
Is something very annoying, but like I said, if you want your problem solved then you should hire some lawyer and report your case to the police
So CEX.IO is scamming people and I dont use the word lightly
This is their strategy, they charge full transfer fee from all the users, but just pay for 1 of them and bunch all the transactions together this makes the per byte transaction fee very very small and you can see multiple such complaints, dont believe me look at this transaction. Look at the fee, despite them collecting 0.001 BTC from each one of us.
https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
Look at the number of outputs and see the final fee? This is clearly cheating the customer as the transfer fee is not used completely in the transaction.
They dont answer to support tickets at all, and even if they do it is not helpful, they ask us to wait despite knowing it will NEVER get confirmed, they can solve it by multiple methods but they dont.
Is this not a scam?
This is their strategy, they charge full transfer fee from all the users, but just pay for 1 of them and bunch all the transactions together this makes the per byte transaction fee very very small and you can see multiple such complaints, dont believe me look at this transaction. Look at the fee, despite them collecting 0.001 BTC from each one of us.
https://blockchain.info/tx/fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764
Look at the number of outputs and see the final fee? This is clearly cheating the customer as the transfer fee is not used completely in the transaction.
They dont answer to support tickets at all, and even if they do it is not helpful, they ask us to wait despite knowing it will NEVER get confirmed, they can solve it by multiple methods but they dont.
Is this not a scam?
look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.
Oh shit. Forever?
from 120 min to...
https://bitcoinfees.earn.com
look at my transaction:
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.
https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93
i paid a lot and this is the result. this will never transfer to the owners i guess. do you have any idea how log will it take?
shame on you cex.io. i am swearing all the day to you. how could you pay 23 sats per byte.
I see bitcointalk is filled with complaints on CEX.IO. The only thing that we could do is fill in fraud complaints:
https://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions
....or wait wait wait:)
https://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions
....or wait wait wait:)
Hello,
Same problem here. I'm waiting for 3 days (transaction on 2018-01-04 21:07:25).
I've tried with support but it seems nobody cares at CEX.IO.
Tranasction hash: https://etherscan.io/tx/0xc8f41d5d9cab631b478ff260a7a6ca3f50e8e4ce105b7c21b9b167c69f0ac273
Did you manage to resolve it?
Thanks
Same problem here. I'm waiting for 3 days (transaction on 2018-01-04 21:07:25).
I've tried with support but it seems nobody cares at CEX.IO.
Tranasction hash: https://etherscan.io/tx/0xc8f41d5d9cab631b478ff260a7a6ca3f50e8e4ce105b7c21b9b167c69f0ac273
Did you manage to resolve it?
Thanks
No they just don't answer, many people have this problem I have told several times that they have problem but they are telling this at FB page I just checked
Yes, stuck transactions is a current problem of ETH blockchain, especially after the Cryptokitties attack. All transactions are in the pending queue and until they are mined they do not have a hash and can't be found in the block explorer, although they actually exist. You can check the current queue size here:
are they really thinking so ? They are telling LIE or they don't know anything about blockchain eth or anything else!!! Cryptokitties attack
after month Or maybe our ETH lost after DAO and we now should wait for FORK Wow hope we will get ETC this time also
They had problems with deposit I have waited.
They had problems with Visa I have waited.
They had problems with verification I have waited.
I'm always waiting, Just problem is that it's simple ETH withdrawal, they told lie on twitter that it's fixed, after 5 days already I beg to fix problem they should just rebroadcast transaction but they just don't care, I can wait when problem is deposit and fiat things but not with crypto when they are telling this is problem of ETH network this is very bad habit THIS is not eth network!!!! that's why I'm so angry they lie!
They had problems with Visa I have waited.
They had problems with verification I have waited.
I'm always waiting, Just problem is that it's simple ETH withdrawal, they told lie on twitter that it's fixed, after 5 days already I beg to fix problem they should just rebroadcast transaction but they just don't care, I can wait when problem is deposit and fiat things but not with crypto when they are telling this is problem of ETH network this is very bad habit THIS is not eth network!!!! that's why I'm so angry they lie!
It takes around 1 month to get a reply from CEX IO support so you just have to be patient I guess...
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