Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 111. (Read 422328 times)

Finally received a response from Support, hopefully we will get this worked out now...

You were going to get cleaned out, one way or another. Either through theft or through your own stupidity in signing up to CEX.IO in the first place.

There are no free lunches and you asked for one too many.

Tough.

The price of GHS continues to fall and the users continue to lie to themselves that the price will rise. A self-perpetuating bubble.

An excellent example of what would happen if the lefties confiscated all the world's wealth and shared it out equally amongst the population. Within weeks there would be billionaires and poor people again. Why? Because some people always do the right thing with money but the majority always blow it.

You had a few coins but you wanted lots of coins only without any hard work. You blew it.

For everyone else using cex.io as well, and this bears repeating until everyone does so, please please please enable 2FA on your account. If anything, it'll help in decreasing the amount of screw ups on cex's part.

Excellent idea!

If anyone else has a complaint they would like to share, please feel free to add a comment to my thread at:
https://bitcointalksearch.org/topic/cexio-account-compromised-no-help-from-support-cexio-459384

I would suggest opening a thread in the appropriate section on this forum (mining section?) & explaining your situation as much as possible with all the proof you have here - make a noise - it seems to be the only way of attracting any kind of response from cex as has been proven in the past on many occasions 

Apparently the uk equivalent is the Trading Standards Institute (http://www.tradingstandards.gov.uk/) though I see nowhere on the site to lodge a complaint. I will have to look up their number and give them a call during business hours to figure out how to lodge a complaint.

I recommend any others with complaints against cex.io do the same.

I really don't know - google is your friend for that one.......

Does the UK have a Better Business Bureau equivalent...?

They are a legally registered company in the UK, but it means nothing I'm afraid - apart from making them "official" crooks. It costs only a few £'s to register a company in the UK - anyone can do it - that is why CEX are registered there. Sorry.

I didn't lose enough to warrant a lawsuit, but if they're a legally registered business I would be more than happy to lodge a complaint against them somewhere...

This is standard for CEX, they completely ignore you - absolutely useless customer support - always has been, always will be.

Sorry for your loss my man, but you're not the first (a scroll back through this thread will show you this) - and you won't be the last either - there are many warnings about CEX all over these forums as well as documented cases.

I hope you sue them.

Peace 

No, there is no record of such in my support tickets history...

Wow... I did not know that... I have been using them since October and never had any problems until I went a few weeks without logging in to check on things, then I come back to find out that my account has been cleaned out...

I'll bet they did it themselves assuming that I had abandoned my account because I very seriously doubt someone just guessed my 13 digit password that contains two misspelled words and numbers and I also know for a fact that no one changed my account info and logged into my email to click any confirmation links because my email account is monitored and I am notified anytime someone accesses it from a new/unknown source computer or IP.

So pretty much the only way my account could have been compromised is if they did it themselves or if a third-party hacked their servers which is THEIR problem, not mine and in that case I would expect to be compensated.

At the VERY least, I would like to have control back over my own account which can't be done without support's assistance and I won't be using their site again until they agree to let me audit it's security myself.

CEX support has always been crap. They only post on this, their own official thread, once or maybe twice a month - and that is either to apologize for yet another hacked account, or to tell you to open a support ticket that gets ignored for a few days/weeks. Just scroll back & count their posts yourselves, it's pathetic. Every other official pool thread is filled with the pool devs answering questions immediately or within hours they are asked something.
When asked about their double spending on this thread they completely ignored every question for three weeks, pretending it never happened, until pressure forced them to finally admit it, and that was a few weeks later as well. Even then they tried to cover it up with lies.

Ripping off noobs is what they do. Nothing else.

Agreed... Best of luck! I know they hired new support people not too long ago.

It was not enabled, which admittedly is my own fault, but regardless they should not have allowed the change of account info or the withdrawal of funds until after the confirmation for the change(s) had been made.

Also, it does not excuse a week and half with no response from CEX.io support...

Sorry for your loss, mate.

Out of curiosity, did you have 2FA enabled?

I have been using CEX.io for quite a few months now. On January 28th someone gained access to my account, changed my profile info (name, location, account email, etc...) sold off all of my assets for LTC and withdrew the coins to their own wallet: LRrCYJxuZUf6k2nurkEezeppd6rhLpSrht (tx #ba01f45db9bab354e654d19495be617b938b7556b4c8efe8625ebfb7c3d757ad)

This attacker changed all of my account info including my account email and I never ONCE received ANY email to confirm that I had made the change.

Upon logging in the next day and realizing that my account had been compromised I went to the support page where I found an open ticket (that had been opened by CEX.io support) asking me if I had made the changes to my account. So they allowed the attacker to clear out my account without first verifying that I had made the changes.

After opening a ticket to inform them that my account had been compromised they advised me to change all of my account information including password and account email which I would be more than happy to do but I can not change them because every time I make a change the confirmation link is sent to the attacker's email!

I have informed CEX.io that I am unable to take any further action until they rectify this problem and have even offered to confirm my identity as the true owner by signing a message using the very first BTC address I ever made a deposit with.

I have not heard from them in a week and half since then despite multiple contacts from my end trying to find out what is happening and have even informed them that I was going to come here and reveal all of this information tot he forums (still no answer).

I would like to know WHY my requests are being ignored (I'm losing money while my account is in limbo as I am not purchasing any more GH/s until this is resolved) and I would like to warn others to beware of a customer service department which apparently could care less when their customers are ripped off and their accounts are hijacked.

Anyone who would like proof/transcripts of my conversations with support, please let me know and I will be more than happy to share them with you.



***EDIT***
Well, I'm an asshole...

Someone did in fact gain unauthorized access to my AOL email account and that is how they gained access to my CEX account.

This was entirely my own fault and I would like to apologize to CEX for blaming them.

Still though, Support going a week and a half without contact for a compromised account which has been marked as "High" priority is still bad practice.

But as far as my accusations that CEX may have cleaned out my account, I was wrong and I am very sorry.

So to the person who gained access to my AOL email account from their mobile phone (Wind Telecomunicazioni S.P.A.) in Italy using IP 151.47.168.64 and who owns the Litecoin address LRrCYJxuZUf6k2nurkEezeppd6rhLpSrht you can go f*** yourself and you have been reported. Shouldn't be too hard to track you seeing as how you used a mobile phone, dumbass...

Interesting site, but it doesn't play well with IE, worked with Chrome.    Is there maintenance fees?    Anyway it will come down to just using calculators witch would please many of the CEX.io haters. 

There's also this site: http://pbmining.com

No trading, but it's 0.0125 per GH/s right now. Likely to go down soon, too.