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Topic: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App*** - page 98. (Read 422328 times)

legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
I find it hilarious you try and insult me yet you comment and don't even know the difference between activity and post count, some simple checking of facts before posting would have saved you the school boy error. Glad I could be the one to teach you something new today  Cheesy
full member
Activity: 123
Merit: 100
I find it hilarious that Elasticband has over 300 posts.  90% of them are back to back one line replies in this thread.

I think you are confusing activity with post count  Roll Eyes more like about 1-2%. For valid reason i might add, at this point due to cex.io incompetence my mining shares have been offline for around 50 blocks, resulting in a loss of over 0.5btc.

Posts: 1641

Most Popular Boards By Posts   Most Popular Boards By Activity
   
Custom hardware      465
Computer hardware      301
Auctions      152
Securities      80
Group buys      79
Speculation      74
Beginners & Help      47
Off-topic      40
Scam Accusations      39
Service Announcements      36
   
Meetings (Nederlands)      1.3356%
Markt      0.6509%
Computer hardware      0.5058%
Off-topic (Nederlands)      0.4673%
Meetups      0.3840%
Auctions      0.3476%
Custom hardware      0.1943%
Mining support      0.1610%
Mining (Nederlands)      0.1540%
Group buys      0.1198%



Woah woah!  Slow down there!  That was a lot of content for one post.  Perhaps next time you could split that up into 5 or 6 posts like you usually do.
legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
I find it hilarious that Elasticband has over 300 posts.  90% of them are back to back one line replies in this thread.

I think you are confusing activity with post count  Roll Eyes more like about 1-2%. For valid reason i might add, at this point due to cex.io incompetence my mining shares have been offline for around 50 blocks, resulting in a loss of over 0.5btc.

Posts: 1641

Most Popular Boards By Posts   Most Popular Boards By Activity
   
Custom hardware      465
Computer hardware      301
Auctions      152
Securities      80
Group buys      79
Speculation      74
Beginners & Help      47
Off-topic      40
Scam Accusations      39
Service Announcements      36
   
Meetings (Nederlands)      1.3356%
Markt      0.6509%
Computer hardware      0.5058%
Off-topic (Nederlands)      0.4673%
Meetups      0.3840%
Auctions      0.3476%
Custom hardware      0.1943%
Mining support      0.1610%
Mining (Nederlands)      0.1540%
Group buys      0.1198%
full member
Activity: 123
Merit: 100
I find it hilarious that Elasticband has over 300 posts.  90% of them are back to back one line replies in this thread.
legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
Ah i was never a IT crowd fan.

Don't worry i was semi being sarcastic, i know cex shares cannot be turned off and on... well not by me, only cex  Cheesy
member
Activity: 84
Merit: 10
2014-03-16 20:06:03   -0.00058859 BTC   0.50577615    MINING   Block #290878, Reward: 0.00000000, Fee: 0.00058859
2014-03-16 19:53:39   -0.00065154 BTC   0.50636474    MINING   Block #290877, Reward: 0.00000000, Fee: 0.00065154
2014-03-16 19:39:07   -0.00157085 BTC   0.50701628    MINING   Block #290876, Reward: 0.00217302, Fee: 0.00374387

Have you tried turning it off and on again?

Turning what off and on again? My cex.io mining shares?

Err.. No, that was a 'the IT-crowd' reference Smiley

Didn't mean to get your hopes up..
legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
2014-03-16 20:06:03   -0.00058859 BTC   0.50577615    MINING   Block #290878, Reward: 0.00000000, Fee: 0.00058859
2014-03-16 19:53:39   -0.00065154 BTC   0.50636474    MINING   Block #290877, Reward: 0.00000000, Fee: 0.00065154
2014-03-16 19:39:07   -0.00157085 BTC   0.50701628    MINING   Block #290876, Reward: 0.00217302, Fee: 0.00374387

Have you tried turning it off and on again?

Turning what off and on again? My cex.io mining shares?
member
Activity: 84
Merit: 10
2014-03-16 20:06:03   -0.00058859 BTC   0.50577615    MINING   Block #290878, Reward: 0.00000000, Fee: 0.00058859
2014-03-16 19:53:39   -0.00065154 BTC   0.50636474    MINING   Block #290877, Reward: 0.00000000, Fee: 0.00065154
2014-03-16 19:39:07   -0.00157085 BTC   0.50701628    MINING   Block #290876, Reward: 0.00217302, Fee: 0.00374387

Have you tried turning it off and on again?
legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
2014-03-16 20:06:03   -0.00058859 BTC   0.50577615    MINING   Block #290878, Reward: 0.00000000, Fee: 0.00058859
2014-03-16 19:53:39   -0.00065154 BTC   0.50636474    MINING   Block #290877, Reward: 0.00000000, Fee: 0.00065154
2014-03-16 19:39:07   -0.00157085 BTC   0.50701628    MINING   Block #290876, Reward: 0.00217302, Fee: 0.00374387
member
Activity: 84
Merit: 10

Never before we haven't leaved our customers without compensation, so at this time we're not going to do this too.


I think we should ignore the double negative in this one Smiley

If anyone is interested, this is the response I got from support today

Normally we do not compensate hash rate losses experienced with personal mining hardware. If this fall will be compensated, you will observe it in your Daily Hash Rate graph at GHash.IO.

So better start ogling that chart  Roll Eyes

I did get my answer within minutes after submitting my question so they've got the timing aspect covered.
legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
 Cheesy and it's gone again.

almost 96 blocks mined since my shares first went offline, the problem is still ongong and my shares have been offline for over 50 blocks  Cheesy Cheesy


ID    Completed    Block    Value   Status    Duration    Hash Rate    Your Shares    Score    Total Work    Payout
9551               2 minutes   8.59 Ph/s   0/0   0.00%   252145339   -
9550   2014-03-16 18:10:33   290878   25.0431   1/120   4 minutes   8.73 Ph/s   0/5000011851   0.00%   524498157   0.00000000
9549   2014-03-16 18:06:15   290877   25.0846   2/120   7 minutes   8.72 Ph/s   0/5000011707   0.00%   868685743   0.00000000
newbie
Activity: 22
Merit: 0
Is there a problem about cex.io ?
I can't open it  Shocked

It works for me.
legendary
Activity: 1848
Merit: 1023
I am a good bro
Is there a problem about cex.io ?
I can't open it  Shocked
legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
actually the amount of earnings lost are based on downtime not luck, had the hardware been online there would be no lost earnings for either good luck or bad luck.

newbie
Activity: 58
Merit: 0
Thank you for your comments.
As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.

I will raise the compensation method we use to the upper management, maybe we can upgrade it.

Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.

I will make sure your ticket is resolved within the soonest possible time. 


See you and your colleague are wrong, it's not a matter of luck and never should be. you bring luck into the equation by choosing how you deem and pay compensation.

Cex.io provide a hasrate, surely it is your responsibility to keep this hashrate online? where is the Liability pertaining to the maintenance of the hashrate cex.io keep for it's users?

If this hashrate goes offline cex.io should compensate for lost earnings of mining revenue not hashrate.

Your compensations methods are inadequate and it's about time this was addressed and dealt with.

Your hashrate may be fungible but the mining revenue itself is not  Wink



But the revenue itself is based on luck. The amount of earnings you lost is based on luck.

Thus hash rate is the only acceptable form of compensation, because all you lost was hashrate*time
legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
Thank you for your comments.
As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.

I will raise the compensation method we use to the upper management, maybe we can upgrade it.

Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.

I will make sure your ticket is resolved within the soonest possible time. 


See you and your colleague are wrong, it's not a matter of luck and never should be. you bring luck into the equation by choosing how you deem and pay compensation.

Cex.io provide a hasrate, surely it is your responsibility to keep this hashrate online? where is the Liability pertaining to the maintenance of the hashrate cex.io keep for it's users?

If this hashrate goes offline cex.io should compensate for lost earnings of mining revenue not hashrate.

Your compensations methods are inadequate and it's about time this was addressed and dealt with.

Your hashrate may be fungible but the mining revenue itself is not  Wink


CEX
legendary
Activity: 1227
Merit: 1003
Thank you for your comments.
As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.

I will raise the compensation method we use to the upper management, maybe we can upgrade it.

Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.

I will make sure your ticket is resolved within the soonest possible time. 
legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
Never before we haven't leaved our customers without compensation, so at this time we're not going to do this too.

your compensation methods are inadequate, your support staff recognize this as they admit  lost funds.

this is not the first time this has happened and this is not the first time i have been compensated inadequately.

when will you acknowledge that your compensation system does not work, compensating less earnings than what are lost due to your inability to maintain your hardware is not adequate compensation, understand?

your inability to accept accountability astounds me at times, but hey you don't even have anything in the terms and conditions pertaining to liability for maintaining the hashrate they keep.

Quote
You have lost some power which was able to do some amount of hash calculations. This was compensated with a power which was able to do even more hash calculations than you've lost. Whether these abilities were used or not — it is not up to us, because there is no any possible way to control amount of blocks that the pool will find over given time.

I personally understand you and I see that you really lost some funds from this, but our system did everything fine. If the luck parameter was much higher at the moment of compensation, you'd gain much more BTC income than you've lost, but this parameter is absolutely random.

Best Regards,
Matthew, CEX.IO support
CEX
legendary
Activity: 1227
Merit: 1003
You can be sure that we see all the problems with hashrate, you can be sure that we are doing our best to fix it ASAP and begin the procedure of compensation.

We are experiencing the bug with a part of the hardware which led to the downtime. We are trying to fix it from yesterday and it was almost fixed.

Recently this bug appeared again, so as you can see your hashrate has dropped again.

Please no worries and keep calm, please don't send us a lot of tickets and posts on other communication channels.

That's not our fault that the servers are out of order, and as we said earlier ALL YOUR LOSSES will be compensated and the compensation procedure will start right after we've fixed this bug.

Never before we haven't leaved our customers without compensation, so at this time we're not going to do this too.
legendary
Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
try buying over 4000GH and see if they can keep it online  Cheesy Grin

2014-03-15 01:24:27 - time started downtime
2014-03-15 15:19:54 - time downtime ended

2014-03-16 02:41:31 - time downtime started
2014-03-16 05:44:38 - time downtime ended
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