CEX.IO does't let me to use my wallet - page 2.

holydarkness

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Yes, I'm an asshole

Quote from: CEX on February 11, 2024, 09:32:22 AM

There are different types of verifications on our platform. Since each case is individual, it might take a different time to get verified. This exact case requires more attention from the side of the Compliance team for the reason I described above. That's all the info I can share from my side.

Eh? This case is not solved yet and your compliance team is still verifying? I thought with OP being from non-sanctioned country and he supplied your team with supporting documents, it can be easily tackled, especially as your team expedited his ticket. Is there other things that your team needed from OP or other steps currently they undergo?

CEX

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Quote from: Gladitorcomeback on February 06, 2024, 10:28:50 AM

Quote from: CEX on February 06, 2024, 06:33:44 AM

Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

Good to see that Cex.io Bitcointalk account is active and trying to resolve the customers issues. I hope that OP issue will be now resolved very soon. I also request OP to update community about what happen in this case.

May I ask one question, why CEX.io has not direct verification system yet? some days ago I faced same issue where OKX exchange ask me re-verification but it was all happened in OKX exchange (not through email) and verification completed in 30 seconds. Cex.io should also work on it to make their system smooth for users.

There are different types of verifications on our platform. Since each case is individual, it might take a different time to get verified. This exact case requires more attention from the side of the Compliance team for the reason I described above. That's all the info I can share from my side.

velodimir

newbie

Activity: 16

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Quote from: examplens on February 08, 2024, 07:11:02 AM

Perhaps he is an overly rich oligarch who, as an individual, is under sanctions and on the blacklist. Roll Eyes

Of course, sanctions against Russia should not be the reason in your case. Maybe they can ban you from using the platform, but they must certainly allow you to withdraw your funds.

If I were a Russian oligarch, I would spend these stuck funds in a week or a day)
I'm not even a Bulgarian oligarch Sad

My funds there could allow me to buy a 1-room studio.

Guys, trace carefully all of santions around - who knows what kind of them you might face tomorrow)))

examplens

legendary

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Crypto Swap Exchange

Quote from: NotATether on February 08, 2024, 05:35:05 AM

Quote from: CEX on February 06, 2024, 06:33:44 AM

Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

But OP has been living in Bulgaria and using your service there, not in Russia or Belarus.

Perhaps he is an overly rich oligarch who, as an individual, is under sanctions and on the blacklist. Roll Eyes

Quote from: velodimir on February 08, 2024, 06:13:13 AM

that's why mentioning sanctions on Russia is not relevant. IMHO.

Of course, sanctions against Russia should not be the reason in your case. Maybe they can ban you from using the platform, but they must certainly allow you to withdraw your funds.

velodimir

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Quote from: NotATether on February 08, 2024, 05:35:05 AM

Quote from: CEX on February 06, 2024, 06:33:44 AM

Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

But OP has been living in Bulgaria and using your service there, not in Russia or Belarus.

exactly!
I've opened an account in cex.io from Bulgaria many years before any sanctions, filled it with the money from my bulgarian bank account, all of my logins were from Bulgaria and so on.
not even a single connection with my russian origin.
that's why mentioning sanctions on Russia is not relevant. IMHO.

NotATether

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Quote from: CEX on February 06, 2024, 06:33:44 AM

Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

But OP has been living in Bulgaria and using your service there, not in Russia or Belarus.

ScamViruS

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Top Crypto Casino

Quote from: velodimir on February 07, 2024, 08:29:38 AM

ok, I'll be waiting, no other opition)

and, again, guys, I thank you all, everyone here for your support

You got the reply, hope they will check everything soon and solve your problem. Cex.io representative has also already replied to you, which means that their team has taken this issue seriously regarding your problem. This is a lesson to all crypto users why not to keep funds in exchanges for long term, as exchanges change their T&C from time to time if they face any kind of legal problems. Anyway, hope they solve your problem soon, so wait for their next reply.

tabas

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Quote from: dimonstration on February 03, 2024, 12:12:46 PM

By any chance, is this exchange related to CCEX which is one of the popular exchanges before around 2014 to 2015?

Not sure with that but CEX.io has been launched since 2013 and I was about to comment that they're always what I see to reply to the complaints of their users and reading the thread didn't disappoint me.

Quote from: velodimir on February 07, 2024, 08:29:38 AM

ok, I'll be waiting, no other opition)

and, again, guys, I thank you all, everyone here for your support

It's nice that they've replied to you and also answered you through their email and that's all you have to do right now. Wait.
Usually, with these exchange, they won't confiscate your fund if they are genuinely yours and they've halted your withdrawals and other processes. Since the rep said that they've sent this to the compliance team or rightful team to review your concern as an urgent matter, then lean on that words they've said because there's nothing pretty much we can do if they're on the process.

JeromeTash

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Heisenberg

Quote from: velodimir on February 07, 2024, 08:29:38 AM

hi, thanks for your response here.
also, yestarday I've recieved one from your collegue via email, again without exact period of reviewing:

I guess you will just have to wait, and hopefully they don't take too long? How long has it now been since they started reviewing your KYC details?
Eventually, they would still have to give you back your funds once the reviewing process is done.

velodimir

newbie

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Quote from: CEX on February 06, 2024, 06:33:44 AM

Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

hi, thanks for your response here.
also, yestarday I've recieved one from your collegue via email, again without exact period of reviewing:

"
Hello Vladimir,
Thanks for getting back to us.

The matter with all the details has already been escalated to the person in charge and the case is already being checked.
Please allow us some time and once we receive any updates we will, at the moment, contact you about that and provide you with further steps or the resolution.
We do rely on your enormous understanding🙂

Thanks for your patience."

ok, I'll be waiting, no other opition)

and, again, guys, I thank you all, everyone here for your support

holydarkness

legendary

Activity: 2632

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Yes, I'm an asshole

Quote from: CEX on February 06, 2024, 06:33:44 AM

Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

So I believe this is a misunderstanding due to OP's nationality [he was born in Russia]? Because he's currently [if we assume his story is valid] not living in the sanctioned regions.

examplens

legendary

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Crypto Swap Exchange

Quote from: CEX on February 06, 2024, 06:33:44 AM

Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

Pretty slow, but you're still there.

I hope it will be resolved in favour of user velodimir, you cannot block funds from someone who had trust in you and deposited on your platform.

Quote from: Gladitorcomeback on February 06, 2024, 10:28:50 AM

May I ask one question, why CEX.io has not direct verification system yet? some days ago I faced same issue where OKX exchange ask me re-verification but it was all happened in OKX exchange (not through email) and verification completed in 30 seconds. Cex.io should also work on it to make their system smooth for users.

It was a long time ago when I went through KYC on the CEX platform and as far as I remember, everything was quite automated and in a very short time. I am not sure what has changed in the meantime, so it has become a complicated process, but I noticed that there are a lot of similar complaints for some other exchanges.

Gladitorcomeback

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Quote from: CEX on February 06, 2024, 06:33:44 AM

Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

Good to see that Cex.io Bitcointalk account is active and trying to resolve the customers issues. I hope that OP issue will be now resolved very soon. I also request OP to update community about what happen in this case.

May I ask one question, why CEX.io has not direct verification system yet? some days ago I faced same issue where OKX exchange ask me re-verification but it was all happened in OKX exchange (not through email) and verification completed in 30 seconds. Cex.io should also work on it to make their system smooth for users.

CEX

legendary

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Hi there.

Due to global sanctions on Russia and Belarus, CEX.IO, as a regulated entity, has implemented temporary measures. These include the suspension of deposits, withdrawals, and trading for accounts held by users residing in Russia and Belarus. I've observed that the support team has requested additional verification information from you, which you've provided. Your case is presently being reviewed by our compliance team, and I've escalated it for urgent attention. You can expect updates soon.

NotATether

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bitcoincleanup.com / bitmixlist.org

Also if CEX is based in Russia and you're trying to send them an email then make sure that you're not using proton, tutanota, or some other privacy email provider because those get blocked and filtered out on the way to Russia. Not sure if that's what you're doing but just saying.

PX-Z

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pxzone.online

Quote from: velodimir on February 04, 2024, 03:32:35 AM

16 days ago I've sent them 2 notary docs concerning selling&buying some appartments, proving my EU residence & source of income.
Since then - only my patience)
I was born in USSR - probably that is the reason of so long pause from CEX.io.
The only thing I want by now - to know exactly when will they answer.
I am ready to send them any of nessessary docs - during of my 11 years living in Bulgaria I got a lot of them.

That's quite irresponsible of them for letting you in hang without giving any update for that long time regardless of where is your location or your place of birth as long its not restricted and against their ToS.

Quote from: velodimir on February 04, 2024, 03:32:35 AM

by now the CEX.io account in this forum is offline, last seen 3 days ago.
Hope, tomorrow, monday, the start of the new week - they will come here and clean that case.

I expect them to reply and be active on weekdays.

velodimir

newbie

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Quote from: PX-Z on February 03, 2024, 06:46:21 PM

... how many days since you message them? I knew some exchange do mke like 1-5 days depends on the exchange, but sometimes' the result is within a day.

16 days ago I've sent them 2 notary docs concerning selling&buying some appartments, proving my EU residence & source of income.
Since then - only my patience)
I was born in USSR - probably that is the reason of so long pause from CEX.io.
The only thing I want by now - to know exactly when will they answer.
I am ready to send them any of nessessary docs - during of my 11 years living in Bulgaria I got a lot of them.

So, by now the CEX.io account in this forum is offline, last seen 3 days ago.
Hope, tomorrow, monday, the start of the new week - they will come here and clean that case.

PX-Z

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pxzone.online

Quote from: velodimir on February 03, 2024, 01:10:34 PM

I hope so. But they also should:
1. inform me about verification estimated time
2. since I haven't been informed about that time - they should answer my questions concerning this issue

It's been how many days since you message them? I knew some exchange do mke like 1-5 days depends on the exchange, but sometimes' the result is within a day.

Just like everyone said, waiting is your top priority. You could follow up them in their social media handles https://www.facebook.com/CEX.IO and https://twitter.com/cex_io, lastly on their support page https://support.cex.io/en/

JeromeTash

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Heisenberg

I am not a CEX.io user but based on what I have observed in the past, especially with their forum representative account, they are quiet very responsive and in most cases the outcome is positive. What I would suggest is you just be patient a bit if you already contacted or PMed their forum account. They will try to expedite the process and get the feedback to you as fast as possible.

holydarkness

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Quote from: velodimir on February 03, 2024, 01:10:34 PM

If nessessary - I will upload the screenshot of all of my funds there. It's pretty a lot of money, for sure.
I didn't still mentioned the amount because this issue, I believe, is not about some kind of transaction - it's more about an additional verification & customer communication problems, that, for sure, we will fix, as I have such a kind support from you.

We asked for supporting evidence and a mention of the amount being involved to get a better understanding on your situation. If you're not comfortable mentioning the amount right now, you can perhaps add some screenshots of your conversation with them?

Quote from: velodimir on February 03, 2024, 01:10:34 PM

thank's a lot!
and sorry, that I can not answer to everyone, because of posting-pause settings in that forum for me, as for the beginner.

You can multi-quote, replying to several posts in single reply. Below the "compose reply" box, you'll see list of most recent posts. Hit "insert quote" and you'll insert that person's post [quoting them] inside your post. If you want to add a post that is not on the "list" below, you can open the thread in a new page, click "quote" on the post you want to insert to your post, and cut-and-paste them to your "compose reply" box.

Topic: CEX.IO does't let me to use my wallet - page 2. (Read 706 times)