6 days and 1 hours ago I sent 12 ETH from my Bitstamp account to CEX.IO account.
I contacted support dozens of times but received no solid answer so far.
latest answer was below :
Dear upXXXXXX ,
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.
Thank you for your patience.
I am very unhappy for this issue and would like know your advices ?
Regards,
I contacted support dozens of times but received no solid answer so far.
latest answer was below :
Dear upXXXXXX ,
We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible.
Thank you for your patience.
I am very unhappy for this issue and would like know your advices ?
Regards,
6 days?? That was a long waiting time for deposits. I can't imagined how frustrated your are now. 12 ETH is not a joke amount.
There is no advices from us that can keep you calm right now because it's on the hand of CEX.IO when they will fixed your issue. Well hopefully you still have that patience because no matter how angry we are here, we can't do nothing about it. Spamming tickets may help although there is chances that you can get the same response from them.
#hopingforthebest
