Topic: CHANGEHERO.IO / SWAPSPACE.CO SCAMMED ME 10k TEZOS! (Read 300 times)

I wouldn't conclude that fast. Yes, ChangeHero made a questionable decision when they ask for 48H verification process while they agreed it will take 24H or less on their own ToS, and thus contributing to OP's clouded judgment and added more fuel to his burning bright FOMO. But, OP is not completely not at fault here, they shared some degree of blame.

As stated, they've agreed and gave their permission --ChangeHero asked prior to executing it-- to cancel the buy order with the penalty. The rule was explained on their ToS and suppose OP did not read the ToS, it was once again made clear by the customer service during their exchange of communication.

It might be worth to mention that OP also didn't bother to wait for ChangeHero's response. Their last online time was few hours before ChangeHero's reply. If I may pull out an assumption here --other than a possibility that they wrote this thread with alt and monitored the development of their case through their main-- they might finally got out from their frustration and acknowledged that they shared a blame, thus didn't pursue this case any longer.

You are right, something is not right about their service and they are ignoring all questions, whereas they are coming online and lurking around.

Absolutely scam stay away.

Hi, thank you for accepting my invitation and presenting yourself here. If you don't mind, can you explain why OP's KYC need 48 hours to be verified while your ToS specified it to be --you said and I quote-- up to 24 hours or less?

I think it's easier to get up to $100 extra income every day per user with this rule, how many anti KYC people get stuck on your service that maybe you accidentally hit the "request verification" button. Honestly I'm trying to imagine the operational fees you mean, but on the other hand I conclude you are playing with the regulations. Hope I'm wrong.

Well, I think since you have agreed to refund OP the -10% this case is about to be settled. Op contact ChangeHero Team for your refund as they have stated here that they will refund you the -10% taken as a result of not completing the KYC.

Dear customer,

We kindly ask you to not post false information about the product. ChangeHero is striving to protect the customers and partners from any kind of fraudulent activity, that is why we are following AML/KYC standards. Our risk-scoring system can pause a transaction for further verification and manual processing. Requesting Source of Funds is a common practice when conducting AML checks and once the customer provides us with the necessary information, their transaction gets released.

Before carrying out the transaction, the user agrees to the policy and rules of our exchanger (https://changehero.io/aml-kyc). You have given your agreement before the exchange too. As a result, the risk-scoring system paused your exchange, and it required KYC. Since you refused to undergo the KYC procedure, according to our rules (https://changehero.io/aml-kyc), we can refund you your amount -10% due to denying going through the KYC procedure.

We are absolutely transparent and do not hide the working conditions. And we are always trying to help the user. We feel sorry for your negative experience with our service. So if you are experiencing any issues with ChangeHero, please do not hesitate to contact our support team, we will be glad to help.

Mila, ChangeHero team

Again, please provide screenshots and other evidences to back up your claim as well as helps us get a better grasp of your situation. The way you narrate the srory right now, it really didn't work towards your favor. Let's hope if the ectra evidences and screenshots you gave could tipped the scale a little.

The thing is, there is such a thing as scamming through terms of service it is a legit transaction but you feel that you have been scammed and it really looks that way, another lesson in not reading the TOS, and OP can't deny this.

Three lessons we learned here, first always read the TOS and their FAQ however long and boresome it's your guide if you want to push through or look elsewhere for alternatives.

Two never in a hurry to trade your coin without understanding first the policy or the terms of the exchange.

Three, always prepare when you need to trade your coin in a hurry you can do this by picking at least three exchanges and you are already familiar with their policy and terms.

I guess you are guilty of all these three, so you can't just blame anybody you did it unprepared.

Now we are aware of this exchange and how they do their business.

This statement of yours is not visible or stated on your original thread. You should reconstruct your post with clear timeline on the flow of your conversation and action because you just refunded your funds while the exchange do it based on what you are written.

Upload the screenshot of your conversation with the support to understand easier your real situation. You can use talkimg.com to upload the screenshot and copy/paste the bbcode link here. This accusation can really fall into scam if they refund you the money while they acknowledge that you didn’t want to process the refund anymore.

But most likely, you change of heart on the refund right after the support already process the refund.


You have a point about this. The problem is, you are the one who voluntarily use their exchange with such terms. If they will scam you, again they will not give you 90% of your money. You have the choice to do KYC and wait but you are in urgent state because of the crypto price dipping which is not the exchange problem at all.

I AGREED BUT I TOOK MY WORDS BACK AND AFTER I ASKED TO DO KYC THEY JUST SEND ME REFUND THATS WHY IM MAD! WHAT YOU DONT GET? THIS IS THEIR GOAL TO GET THE 10% instant of 500$ EXCHANGE FEES

If this is explained in writing, then they are bound by an agreement with you here. I see that changehero is one of the partners of bestchange and i think bestchange is the best intermediary for your problem. Try to write your complaints on this page if they pass the processing time limit they set themselves

I don’t see the scam here. Their ToS indicates the fee that you are complaining about. You accept their terms and agree on it when you initiate the refund. Now you are mocking because you lose money on the terms that you agree? You are the one to choose that exchange and they didn’t force you to exchange your Tezos in their platform.


Maybe the amount involved is greater than the maximum amount allowed for a trade without a KYC. You should read their terms regarding AML policy.

Thank you for sharing though. It will help the community to avoid this shady exchange for having that kind of terms on refund. But I won’t consider this as scam whatever point of view you have because your AGREE on their terms.

You calm down and don't blame Bitcointalk remember you are in this mess because you did not dig deep, Bitcointalk has nothing to do with this you don't drag them here in your mess you should be the one to blame.

This is an open forum and scams are not moderated here, it is already good that you posted your experience here so members will be aware of your experience, who knows maybe they come here and address your issue.

I have given you an instruction to write your complaint in the right format you should do this to make your complaint valid and easy to understand.

something has already been done, if you check the profile of changehero.io you'll find negative feedback from a member. the forum does moderate scams, so even if changehero.io has been proven to be a scammer they will not be banned or restricted on any kind. it is up to the forum community to relay this kind of information to everyone(just like what you are doing right now by posting your thread here).

I don't think you can, it was pretty clear on their ToS that they charge a 10% fee if the user refused to do the KYC/AML

I don't think I understand you correctly, though probably it's just a badly narrated story. So, you're not withdrawing yesterday, it was three days ago and were asked to wait for two days up to today for KYC to be completed, or are you withdrawing today and were told that you'll have to undergo KYC which will take two days?

All things considered, I don't see how they scammed you, you're agreed to a term that 10% will be deducted as a cancelation fee. They asked you prior to the cancelation, and you answered,


which were an agreement for them to process the cancelation.

As for the KYC/AML, it is stated on the second paragraph of their aml-kyc policies


Their FAQ page also covered the point stated by their customer service, which also answered your question about 80%; No, they shouldn't be able to, as their ToS specified 10% and not 80%.



For the record, I am merely stating the obvious here, I am not defending them. This is the first time I heard about them, and I am understand your reluctance for waiting for two days, given their ToS state that the longest time should be 24 hours or less. I am inviting their representative here to give their explanation regarding your issue, but don't hold your breath, their last online activity was on the 30th of May, almost two weeks ago.

Meanwhile, can you give us the exact screenshot of your email exchanges with them? Maybe they give an explanation about it there.

Well, the deed has been done, you can try talking the support and get them to know that you can do KYC. That way they can refund you the remaining 10k. I'm sure you won't mind waiting up to 2 days for the KYC.


If everything goes well, don't use them again as they are slow as snail.

im willing to do kyc but not to wait 2 days, im willing to wait 3 hrs max. its dynamic market you dont play with my money if you cant provide fast service do not offer it
and after i told them i want to do kyc they just refund 90k thats why im angry

Are you willing to do the KYC/AML? If yes, then they will have no reason no to refund your full amount.

They are not an annoymous crypto exchange. Otherwise, they won't be asking for documents.

i was so stupid to just do a google search and the first site i checked i did the swap, but i checked the rep trust before. all was good. as you said they can change it whenever they want.
i dont know who bitcointalk admins not aware of all the ongoing reports on both of those exchanges we need to do something to stop it 10% thats alot man!!!!!! whats wrong with them ?