On scam accusation there are just so many Changelly reports and it doesn't seem like some sort of coincidence that so many are popping up at a single time IMO.
On Jun-17-2017 Wings were refundet by Changelly. The issue is resolved.
Good to hear.
However this is definitely not the only case that Changelly has held up a deposit on their site. In fact if you look at their reddit page(https://www.reddit.com/r/Changelly/) you'll see a whole bunch of complaints. This shouldn't have to happen. When I use an exchange I expect to function as it advertises, instant, easy, exchange. This is obviously not the case wehn you have to complain on reddit and on bitcointalk just to get your blockchain assets back.
@Changelly, why can't you have live support to sort out this kind of thing? Your reputation is going to get very tainted by the constant delays in transactions.
We are rather popular service, processing over 150K transactions monthly. In May market was booming! As blockchain is a new technology, unfortunately full of unpredictable issues - exchange partners stuck the orders, blockchain overloads, wallets are not recognise transactions properly, etc..
Recently we've doubled our support team to help you quicker. We usually solve the issues in 24-48 hours, as we promised in support auto reply. Some of our impatience customers are publishing issues to reddit/twitter/bitcointalk before getting the email answer, of course, we are helping there. Hope that make sense!
Don't put the blame on your clients, do you not have a newsletter so you can update your clients about the issues confronting your lousy service,people are right posting this issues so they will be aware,because these are all hard earned money .