Topic: Chips.gg is incapable casino,Only this time, they've committed FRAUD! - page 2. (Read 535 times)
November 25, 2022, 08:21:44 PM
It is incredible how they try to find excuses for not paying.
November 25, 2022, 04:09:47 AM
I think this thread should be moved to the Scam Accusations board since it is an accusation against the casino.
Another thing, why is this called Part 2 when there is no Part 1?
It's really difficult to read that second huge paragraph you wrote. Can't you structure it in a better way and make several normal paragraphs where it makes sense?
You really shouldn't dox yourself and write your real name here. There is no need for that since you are talking about wanting to protect your privacy.
Regarding KYCs. It's common for crypto casinos to request KYC before paying out significant amounts of money. If you read Chips.gg's TOS, I am sure you agreed to a clause giving them the right to ask you to undergo KYC at any time. I am not in favor of such a way of doing business, but apparently crypto gamblers are OK not being asked to verify their identities during registration and prefer doing KYC before withdrawing or after winning big. I don't see a screenshot of them saying "we know who you are". The one you posted shows they address you as Adam, that you failed your KYC verification apparently due to providing false information, and that they will report your actions to your local government.
How did they find out about your Adam alias? When you created your Chips.gg account did you submit that as your real name somewhere but then you provided them ID documents that show a completely different name?
Where does your Adam personality supposedly live? Are you accessing your betting account with a VPN from a restricted jurisdiction?
Some of the statements written together with your screenshots can't be verified so you can't call it proof. No one here knows what information you submitted to Stake or Bitcasino for the KYC verification, so no one can know what was accepted by them but not by Chips. No one knows what names you gave to Bitcasino and Stake representatives and if it differs from what was given to Chips.gg. Also, we don't know what's on your documents (and we shouldn't) or where you are logging in from.
3 things:
1. Move this thread to the scam accusation board. You can do it yourself by scrolling all the way down to the bottom of the page and clicking on "move topic".
2. Try to reformat the OP and create easy to read paragraphs.
3. Contact chipsgg who is the casino's forum representative and ask them to reply in this thread and explain what happened. If they don't, let us know and someone else will.
Another thing, why is this called Part 2 when there is no Part 1?
It's really difficult to read that second huge paragraph you wrote. Can't you structure it in a better way and make several normal paragraphs where it makes sense?
You really shouldn't dox yourself and write your real name here. There is no need for that since you are talking about wanting to protect your privacy.
Regarding KYCs. It's common for crypto casinos to request KYC before paying out significant amounts of money. If you read Chips.gg's TOS, I am sure you agreed to a clause giving them the right to ask you to undergo KYC at any time. I am not in favor of such a way of doing business, but apparently crypto gamblers are OK not being asked to verify their identities during registration and prefer doing KYC before withdrawing or after winning big. I don't see a screenshot of them saying "we know who you are". The one you posted shows they address you as Adam, that you failed your KYC verification apparently due to providing false information, and that they will report your actions to your local government.
How did they find out about your Adam alias? When you created your Chips.gg account did you submit that as your real name somewhere but then you provided them ID documents that show a completely different name?
Quote
I then, without being asked, voluteered to take a
selfie of myself holding my driver's license as well as a piece of paper
with my name, the name of the site, the date, how much BTC I wanted to
withdrawal and my nickname, Adam, all written on that piece of paper. (pic
shown below)
This picture wasn't posted in the OP. And again, you shouldn't post identifiable and personal information, but I am just stating a fact. selfie of myself holding my driver's license as well as a piece of paper
with my name, the name of the site, the date, how much BTC I wanted to
withdrawal and my nickname, Adam, all written on that piece of paper. (pic
shown below)
Where does your Adam personality supposedly live? Are you accessing your betting account with a VPN from a restricted jurisdiction?
Some of the statements written together with your screenshots can't be verified so you can't call it proof. No one here knows what information you submitted to Stake or Bitcasino for the KYC verification, so no one can know what was accepted by them but not by Chips. No one knows what names you gave to Bitcasino and Stake representatives and if it differs from what was given to Chips.gg. Also, we don't know what's on your documents (and we shouldn't) or where you are logging in from.
3 things:
1. Move this thread to the scam accusation board. You can do it yourself by scrolling all the way down to the bottom of the page and clicking on "move topic".
2. Try to reformat the OP and create easy to read paragraphs.
3. Contact chipsgg who is the casino's forum representative and ask them to reply in this thread and explain what happened. If they don't, let us know and someone else will.
November 24, 2022, 05:36:37 PM
Hello, my name is Jerwin. On Sept. 20'th 2022, I made a deposit on Chips.gg, just like I had done countless times for the past approximately 2 years. At that point I had never really won much at all on the site. Well, the next 3 days would be different. I ended my session that day with a withdrawal for 1.0 BTC (shown in pic below) which I received in less than 5 minutes without a sinlge word said or problem happen. The next day, Sept. 21'st 2022, I hit another big win, this time on Hand of Anubis, for another $37K and change (game replay link below).
I went to support before requesting a withdrawal and asked if it was ok for me to withdrawal. At first I was told yes, that I would be able to withdrawal up to my daily limit. Then, not even 5 seconds after telling me that, the support agent changed what he said and told me that withdrawals on my account had in-fact been disabled pending KYC b/c I had requested a withdrawal larger than 1.0 BTC. But I had never requested a withdrawal at that point. And if I hadn't requested a withdrawal, why were they disabled. So they lied saying that my withdrawals had been disabled for requesting a withdrawal larger than 1.0 BTC, that was their first lie. At first I was upset b/c I take maintaining my anonymity very seriously. So of course I pushed back a little but ultimately agreed to completeing a KYC. I was told that I could continue playing and that the only thing on my account affected were withdrawals. I started the process of submitting all my documents. While I was submitting my documents there were some error messages. That just seemed weird to me.. I informed the support agent of these errors and they acted like it was nothing, which also struck me as strange. Thats w :)hy i think I said to them, "I want it on record that I was getting error messages while trying to submit my KYC documents" .
After submitting all my documents, given the fact that I was on a major heater, and was told that it was completely fine to do so, I kept on playing. I waited all the next day for my KYC to be completed/approved and then late that night on the 22nd, or i guess it was technically early in the morning on Sept. 23, 2022, I hit another $45K on the game Time Spinners (game replay link below). I was soaring high to say the least..I couldnt beleive that after over 2 years of losing there, and pretty much everywhere else, that I was finally winning..And winning big on top of that! Well, after sending out a pretty large amount in tips to the community chat I went back to support to check on the status of my KYC. This is when my heart broke, literally almost took my breath away. They told me that my KYC had been denied and that they were confiscating the funds and disabling my account. They also accused me of providing false information when I submitted my KYC documents and then threatened me by saying "In this case we need to report this to the authorities of your country." So they are pretty much accusing me of living in a jurisdiction where online gambling is illegal (picture below). The reason they gave for failing my KYC wasn't that the 3rd party site said that I failed, they told me, and I quote, "We know who you are, Adam". (picture below) First off, let me just say, MY REAL NAME IS NOT ADAM! I'll explain why they might think this, but want to make clear IT IS NOT VALID GROUNDS TO DENY PASSING MY KYC. As I stated earlier, i value my anonymity. Since pretty much all crypto casinos allow players to play anonymously, with no KYC, I was also told that they don't KYC by one of Chips.gg's streamers when i first found out about them on Twitch. I made up a fake Identity that had an email address, Discord server and a Twitch profile, WHICH ISN'T ILLEGAL TO DO!! I NEVER SUBMITTED ANYTHING TO THE CASINO THAT SAID MY NAME WAS ADAM. I ALSO NEVER DIRECTLY TOLD THEM THAT MY NAME WAS ADAM, THEY NEVER ASKED. I WAS NORMALLY CALLED POSER B/C THAT WAS THE FIRST WORD OF MY USERNAME.
I always prefer to remain anonymous so that word of my little habit doesn't interfere with my normal/personal life. Adamcn24 was my Twitch name. I did, however, have a couple verbal disputes with one of their streamers (who lives in Texas, I might add, TXSLOTADDICT) which brought even more of a spotlight on me and my name on Twitch. It is those reasons and those reasons only that they are basing their judgment/ruling on and are using it to Justify themselves failing my KYC application. There is absolutely no other way that they would think that my name is Adam. In my opinion, by doing this, Chips.gg willfully committed FRAUD! They either completely ignored my passing the KYC process with 3rd party site, or, they did nothing when i told them about the errors when submitting my documents knowing that this would certainly fail me. Them knowing that and then telling me I failed, that is also committing FRAUD. Either way, I think that it's safe to say that Chips.gg willfully and without any fear of consequence, committed fraud against me.
What im about to say now proves even further that they never had any intentions of paying me. After they denied my KYC and accused me of purchasing my documents, I then, without being asked, voluteered to take a selfie of myself holding my driver's license as well as a piece of paper with my name, the name of the site, the date, how much BTC I wanted to withdrawal and my nickname, Adam, all written on that piece of paper (picture below). They didn't even acknowledge my offer, but I sent it anyway. I beleive their next words were "Anything else I can help you with?" They had absolultey no intention of paying me from the second they KYC'd me. I have sent them no less than 3, but as many as 5, emails trying to get this issue worked out but they havnt responded to a single one of my emails (Picture Below). Thats just another fact that supports my idea that they weren't planning on paying me from the very beginning of it all.
The last point that i want to make is this.. I withdrew that 1.0BTC on the 20th. They informed me on the 24th that I had not passed my KYC application b/c they have known that,allegedly,I am this guy named Adam who doesnt live in a jurisdiction where online gambling is legal. If that was the case then by them saying that, they admitted that they knew this guy Adam wasnt supposed to be playing on their site b/c it was illegal but they went ahead and let him play anyway and paid him out 1.0 BTC. HaHa! So either way they have committed a crime here! I hope that by posting this story and exposing this site's fradulent and predatory business practices, that it saves some other innocent player from having to go through any experience like this. They kept all my deposits, all my winnings, $1k - $2.5K in rakeback and all my VIP level up bonuses that I hadn't redeemed. At the time, with BTC at what it was at, the total that they scammed me out of was approximately 3.0 - 3.2 BTC (depending on rakeback and bonuses confiscated) I know that my BTC balance was 2.999 BTC. (picture below) You guys need to make this right Chips. What you are doing to your players is disgusting and I feel that if it continues, something should be done about it!! In closing, I would like to offer/say I am more than willing to complete any level of KYC that is required of me to get this issue dealt with. So I offer both Chips.gg and Bitcointalk that. Also im not sure how it works but im pretty sure a site can somehow tell or find out if a VPN is being used to login and if one isnt being used, know the location of the person logging in. So I ask that this information be given to the necessary person/people at Chips.gg. I have nothing to hide. Thanks.
Pic 1 : 1.0 BTC withdrawal on Sept. 20th, 2002 - https://ibb.co/BZhBkbW
$38K Anubis win replay - https://replay.hacksawgaming.com/?roundid=4000018860088&partner=1335&language=en
Pic 2 : Me informing support chat of the submission errors while submitting KYC documents: https://ibb.co/JBy1LD0
$45K Timespinner win replay - https://replay.hacksawgaming.com/?roundid=4000019477720&partner=1335&language=en
Pic 3 : Chips rejecting my KYC and threatening to contact authorities - https://ibb.co/sJMrWNH
Pic 4 : Support chat saying "We know who you are, Adam" - https://ibb.co/9s9VBX7
Pic 5 : Emails never responded to (2 out of 4) - https://ibb.co/X7VQyGn , https://ibb.co/KK4GJpZ
Pic 6 : Capture of screen with balance showing right before they disabled my account: https://ibb.co/njf61MQ
I went to support before requesting a withdrawal and asked if it was ok for me to withdrawal. At first I was told yes, that I would be able to withdrawal up to my daily limit. Then, not even 5 seconds after telling me that, the support agent changed what he said and told me that withdrawals on my account had in-fact been disabled pending KYC b/c I had requested a withdrawal larger than 1.0 BTC. But I had never requested a withdrawal at that point. And if I hadn't requested a withdrawal, why were they disabled. So they lied saying that my withdrawals had been disabled for requesting a withdrawal larger than 1.0 BTC, that was their first lie. At first I was upset b/c I take maintaining my anonymity very seriously. So of course I pushed back a little but ultimately agreed to completeing a KYC. I was told that I could continue playing and that the only thing on my account affected were withdrawals. I started the process of submitting all my documents. While I was submitting my documents there were some error messages. That just seemed weird to me.. I informed the support agent of these errors and they acted like it was nothing, which also struck me as strange. Thats w :)hy i think I said to them, "I want it on record that I was getting error messages while trying to submit my KYC documents" .
After submitting all my documents, given the fact that I was on a major heater, and was told that it was completely fine to do so, I kept on playing. I waited all the next day for my KYC to be completed/approved and then late that night on the 22nd, or i guess it was technically early in the morning on Sept. 23, 2022, I hit another $45K on the game Time Spinners (game replay link below). I was soaring high to say the least..I couldnt beleive that after over 2 years of losing there, and pretty much everywhere else, that I was finally winning..And winning big on top of that! Well, after sending out a pretty large amount in tips to the community chat I went back to support to check on the status of my KYC. This is when my heart broke, literally almost took my breath away. They told me that my KYC had been denied and that they were confiscating the funds and disabling my account. They also accused me of providing false information when I submitted my KYC documents and then threatened me by saying "In this case we need to report this to the authorities of your country." So they are pretty much accusing me of living in a jurisdiction where online gambling is illegal (picture below). The reason they gave for failing my KYC wasn't that the 3rd party site said that I failed, they told me, and I quote, "We know who you are, Adam". (picture below) First off, let me just say, MY REAL NAME IS NOT ADAM! I'll explain why they might think this, but want to make clear IT IS NOT VALID GROUNDS TO DENY PASSING MY KYC. As I stated earlier, i value my anonymity. Since pretty much all crypto casinos allow players to play anonymously, with no KYC, I was also told that they don't KYC by one of Chips.gg's streamers when i first found out about them on Twitch. I made up a fake Identity that had an email address, Discord server and a Twitch profile, WHICH ISN'T ILLEGAL TO DO!! I NEVER SUBMITTED ANYTHING TO THE CASINO THAT SAID MY NAME WAS ADAM. I ALSO NEVER DIRECTLY TOLD THEM THAT MY NAME WAS ADAM, THEY NEVER ASKED. I WAS NORMALLY CALLED POSER B/C THAT WAS THE FIRST WORD OF MY USERNAME.
I always prefer to remain anonymous so that word of my little habit doesn't interfere with my normal/personal life. Adamcn24 was my Twitch name. I did, however, have a couple verbal disputes with one of their streamers (who lives in Texas, I might add, TXSLOTADDICT) which brought even more of a spotlight on me and my name on Twitch. It is those reasons and those reasons only that they are basing their judgment/ruling on and are using it to Justify themselves failing my KYC application. There is absolutely no other way that they would think that my name is Adam. In my opinion, by doing this, Chips.gg willfully committed FRAUD! They either completely ignored my passing the KYC process with 3rd party site, or, they did nothing when i told them about the errors when submitting my documents knowing that this would certainly fail me. Them knowing that and then telling me I failed, that is also committing FRAUD. Either way, I think that it's safe to say that Chips.gg willfully and without any fear of consequence, committed fraud against me.
What im about to say now proves even further that they never had any intentions of paying me. After they denied my KYC and accused me of purchasing my documents, I then, without being asked, voluteered to take a selfie of myself holding my driver's license as well as a piece of paper with my name, the name of the site, the date, how much BTC I wanted to withdrawal and my nickname, Adam, all written on that piece of paper (picture below). They didn't even acknowledge my offer, but I sent it anyway. I beleive their next words were "Anything else I can help you with?" They had absolultey no intention of paying me from the second they KYC'd me. I have sent them no less than 3, but as many as 5, emails trying to get this issue worked out but they havnt responded to a single one of my emails (Picture Below). Thats just another fact that supports my idea that they weren't planning on paying me from the very beginning of it all.
The last point that i want to make is this.. I withdrew that 1.0BTC on the 20th. They informed me on the 24th that I had not passed my KYC application b/c they have known that,allegedly,I am this guy named Adam who doesnt live in a jurisdiction where online gambling is legal. If that was the case then by them saying that, they admitted that they knew this guy Adam wasnt supposed to be playing on their site b/c it was illegal but they went ahead and let him play anyway and paid him out 1.0 BTC. HaHa! So either way they have committed a crime here! I hope that by posting this story and exposing this site's fradulent and predatory business practices, that it saves some other innocent player from having to go through any experience like this. They kept all my deposits, all my winnings, $1k - $2.5K in rakeback and all my VIP level up bonuses that I hadn't redeemed. At the time, with BTC at what it was at, the total that they scammed me out of was approximately 3.0 - 3.2 BTC (depending on rakeback and bonuses confiscated) I know that my BTC balance was 2.999 BTC. (picture below) You guys need to make this right Chips. What you are doing to your players is disgusting and I feel that if it continues, something should be done about it!! In closing, I would like to offer/say I am more than willing to complete any level of KYC that is required of me to get this issue dealt with. So I offer both Chips.gg and Bitcointalk that. Also im not sure how it works but im pretty sure a site can somehow tell or find out if a VPN is being used to login and if one isnt being used, know the location of the person logging in. So I ask that this information be given to the necessary person/people at Chips.gg. I have nothing to hide. Thanks.
Pic 1 : 1.0 BTC withdrawal on Sept. 20th, 2002 - https://ibb.co/BZhBkbW
$38K Anubis win replay - https://replay.hacksawgaming.com/?roundid=4000018860088&partner=1335&language=en
Pic 2 : Me informing support chat of the submission errors while submitting KYC documents: https://ibb.co/JBy1LD0
$45K Timespinner win replay - https://replay.hacksawgaming.com/?roundid=4000019477720&partner=1335&language=en
Pic 3 : Chips rejecting my KYC and threatening to contact authorities - https://ibb.co/sJMrWNH
Pic 4 : Support chat saying "We know who you are, Adam" - https://ibb.co/9s9VBX7
Pic 5 : Emails never responded to (2 out of 4) - https://ibb.co/X7VQyGn , https://ibb.co/KK4GJpZ
Pic 6 : Capture of screen with balance showing right before they disabled my account: https://ibb.co/njf61MQ
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