Ok, so I looked and I don't have a copy of the online registration for opening a case. But if I can do it, it's got to be pretty easy
That was in July. Then they sent an email assigning a case number and login/password. From there, I uploaded the page from this link:
https://web.archive.org/web/20131212133634/https://vwwv.kncminer.com/categories/miners that shows the archived page allowing refunds up to shipping.
I also included several emails with KnC where they acknowledged the refund, but were having problems paying...like this:
Natalie (kncminer)
Jun 09 13:01
Hi,
We apologize for making you wait for the refund to be processed.
We are working as quickly as possible to process the refund via bank transfer, however our finance department is extremely busy at this moment and we are experiencing some delays. However we can assure you that we will process your refund as soon as physically possible.
Unfortunately we can't give you a specific date of when your refund will be processed, however you will receive your refund faster with the BTC option.
Best regards
Med vänlig hälsning
Natalie Forslund
Kncminer
www.kncminer.com Office: +46 8559 253
20
Jun 05 14:37
Natalie,
I can sympathize with the delays, but I would appreciate some clarification and time line as to when I can expect payment to be received. I have received multiple emails apologizing for the delays and offering a speedier solution of bitcoin payouts. Unfortunately, postings on the forums show that even those are not happening very quickly.
Specifically when should I receive payment in bitcoin if I send you an address today? How much longer is the delay in $ USD if I stay the course?
It’s hard to make an informed decision when I am not receiving enough information.
Thanks,
Natalie (kncminer)
Jun 05 08:56
Hi,
We apologize for making you wait for the refund to be processed.
If you'd like to speed up the process, you may provide us with the BTC wallet and refund will be processed in BTC. Which take less time.
BTC refunds will not be sent instantly, there are procedures that we must follow before we issue refunds, however you will revive your refund quicker with this option.
Best regards
Med vänlig hälsning
Natalie Forslund
Kncminer
www.kncminer.com Office: +46 8559 253
20
Jun 04 15:13
This is a follow-up to your previous request #24287 "RE: [kncminer] Re: RE: [knc..."
Liam,
I’ve been waiting almost 2 months now. If I would do bitcoin, would it be paid TODAY? Please give me more detailed information as to why this has taken so long, since it has been in a ‘ready’ state for weeks.
Thanks,
Brent.
This email is a service from kncminer. Delivered by Zendesk.
Message-Id:N8GX
Hopefully you get the idea and can file a complaint to get your money.