Cleaned out stake.com balance! | Bitcointalksearch.org

BlackFor3st

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Quote from: CoinSkipper on April 10, 2020, 04:11:51 PM

Hello guys!
I'm a little bit shocked about situation that happened to me a few minutes ago on stake.com

I'm new at stake.com and today wanted to start play more with them.
I had about 950 TRX in my balance and placed 2 live bets on Sportbook.
When I came back after a few minutes to place one more bet I saw that my balance is too low....
My balance should be about 640 TRX (300 TRX and 20 TRX in game) but there is 2.5 TRX Angry

I checked my account history and there are a lot of games played in "dice" that I never opened at stake.com
Exactly 284 bets set to 0.03 wining chance that I never placed! It all happened within 1 minute!

One of them:

All bets placed on dice:
https://imgur.com/a/mwbcqlJ

I sent message to support and they don't want to investigate this case.
I'm really grateful that I had below 1000 TRX on this account because I could lost a lot of money but I still request investigate of this case and refund of all bets placed on dice.

There is a big possibility that your account was being compromised and I am also puzzled why your account was in auto bet instead the hacker can just withdraw the remaining balance in your account. There must be bug in stake so it will be best if you will report it to the support so you can get a better answer to your question.

What is the response to you, why they didn't want to investigate it? It will surely compromised their credibility if they aren't willing to help the users of their platform. It will be best if stake support can answer here so they can come out clean with this allegation because there is a big chance that their platform is behind it and it is not a hack as the money were not withdraw instead it was being bet automatically.

Stunna

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Quote from: CoinSkipper on April 11, 2020, 04:30:12 AM

To be honest I have been using the same login details for a few bitcoin sportbooks for a lot of time and it happened only on stake.com.
It's strange for me that it happened a few minutes after I placed my bet and that this situation has not happened on another sportbooks where I uses the same login details.

So there is no change to get TRX refund? Even this low amount of TRX?

I appreciate the honesty but that is almost certainly what went wrong here. If you were using the same login details on multiple bitcoin sportsbooks and websites, one of them could have stored that information in plaintext and it would have either been hacked or used against you by that site operator. I would change all your passwords, enable 2FA and never use this password again. Unfortunately we cannot refund for situations like this but at least your losses were minimal and you can learn from this.

HatakeKakashi

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Most of them are recommending to enable your 2fa and even me I suggested that to you to it because it is very dangerous to your account because 2fa can secure more your funds. So that the system have that so the hacker cannot open your account and that is very helpful. Stake.com is one of the best and trusted gambling sites so I don't see any reason for them to do that.

lixer

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Stunna put all the questions in minds to rest by explaining it very well. There is no way stake would want to scam someone out of their unwarrantable amount of money, why would they want to do something like that when they are literally making more money per day than what I make in a year (I assume), there is no reason for them to do this to whales let alone a person who had too small to withdraw.

Attacker probably wanted to withdraw all the money but couldn't so just like stunna said he just wanted to see if he can gamble with it and get a big win to withdraw it and failed, that is about it (with such low odds its not a surprise he failed). Everyone should see this as a warning and change your passwords to something very very strong, as long as allowed and as complicated as it gets.

adaseb

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Quote from: CoinSkipper on April 11, 2020, 03:32:08 PM

Quote from: DoublerHunter on April 11, 2020, 01:59:32 PM

Quote from: ralle14 on April 11, 2020, 12:49:42 PM

Quote from: nakamura12 on April 11, 2020, 10:28:26 AM

Very lucky indeed. The cause of the issue you experienced might be your internet connection. It happened to me before where I sent one but when I checked the result it didn't send just one but two of it. I open the image you provided and the time is all the same. You also mentioned that you placed bets two times first for 22:10 and second for 22:11. Just contact the stake about it.

It's unlikely that his internet connection is the one causing the problem since he's not the one placing those bets in the first place. The time of the bets are the same (but the betids are different) because that's how fast bets can be made on stake.

^ Compromised account that may cause to hacked, probably. Because as what OP says, he is not the one who placed a bet that being trace on the account history. Let us wait for Satuna to answer this question, I think that the user is the one who can give clearly answer.
Nevertheless, @OP if you have enough valid proof you can move this to scam accusation.

I presented all proofs and told all true. If you have any idea what else I should present please let me know and I will do it Grin

I hope that stake will show us logs of dice bets

We already know what the logs will show, it is probably somebody using VPN or TOR and they basically had to gamble because they couldn't withdraw the small balance. The proof is how you re-used the same password everywhere and didn't use 2FA.

If you only just enabled 2FA then even with a re-used password you would of been protected. Just download Google Authenticator on your phone and start using it ASAP. I would also change your email password as well if its the same because if someone has access to your email they can easily reset any password. Another area where 2FA would help you. You should also enable 2FA on your email account to be safe. Good luck.

Ailurophile

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Quote from: CoinSkipper on April 10, 2020, 04:11:51 PM

I sent message to support and they don't want to investigate this case.
I'm really grateful that I had below 1000 TRX on this account because I could lost a lot of money but I still request investigate of this case and refund of all bets placed on dice.

The bets has been made all the out come has been there so you couldn't do anything about it and they wouldn't refund anything since it was played on your account.
They wouldn't know if it was you or anyone else that has known your account details and stake have a good reputation I think your account just got hacked by someone.
And besides what would happen if all of the bets has been won? would you post it here ? would you thank the stake for it or the hacker?
It is so hard to find if it was hacked or you just played it and lose all of your money then make a story for it to refund your money.

Bitinity

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Quote from: Hippocrypto on April 11, 2020, 05:20:45 PM

Quote from: nakamura12 on April 11, 2020, 10:28:26 AM

Very lucky indeed. The cause of the issue you experienced might be your internet connection. It happened to me before where I sent one but when I checked the result it didn't send just one but two of it. I open the image you provided and the time is all the same. You also mentioned that you placed bets two times first for 22:10 and second for 22:11. Just contact the stake about it.

The website itself has no liability if we encountered any certain issues regarding internet connections. There's a possibility that your balance will be retrieve if stake.com isn't a scam, because they're uplifting support promtly for their users. However, just wait for the response within the soonest possible time until current issue will be resolved.

The rep of Stake has answered it already on their ANN thread as you can read here Nothing to resolve, Stake cant do anything in such cases when user's account is compromised. Users are responsible for their own account so users should set the best security of their own account.

Hippocrypto

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Quote from: nakamura12 on April 11, 2020, 10:28:26 AM

Very lucky indeed. The cause of the issue you experienced might be your internet connection. It happened to me before where I sent one but when I checked the result it didn't send just one but two of it. I open the image you provided and the time is all the same. You also mentioned that you placed bets two times first for 22:10 and second for 22:11. Just contact the stake about it.

The website itself has no liability if we encountered any certain issues regarding internet connections. There's a possibility that your balance will be retrieve if stake.com isn't a scam, because they're uplifting support promtly for their users. However, just wait for the response within the soonest possible time until current issue will be resolved.

dunfida

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Quote from: DoublerHunter on April 11, 2020, 01:59:32 PM

Quote from: ralle14 on April 11, 2020, 12:49:42 PM

Quote from: nakamura12 on April 11, 2020, 10:28:26 AM

Very lucky indeed. The cause of the issue you experienced might be your internet connection. It happened to me before where I sent one but when I checked the result it didn't send just one but two of it. I open the image you provided and the time is all the same. You also mentioned that you placed bets two times first for 22:10 and second for 22:11. Just contact the stake about it.

It's unlikely that his internet connection is the one causing the problem since he's not the one placing those bets in the first place. The time of the bets are the same (but the betids are different) because that's how fast bets can be made on stake.

^ Compromised account that may cause to hacked, probably. Because as what OP says, he is not the one who placed a bet that being trace on the account history. Let us wait for Satuna to answer this question, I think that the user is the one who can give clearly answer.
Nevertheless, @OP if you have enough valid proof you can move this to scam accusation.

Compromised account which all i can say.When someone do make bets in behalf of yours then theres no doubt that someone do have the access into that account and also come to think that Stake wont
risk out their reputation for that dust TRX you do have and make up shady acts.

Wait up for supports/owner words towards this so everything would be clarified or cleared out.

CoinSkipper

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Quote from: DoublerHunter on April 11, 2020, 01:59:32 PM

Quote from: ralle14 on April 11, 2020, 12:49:42 PM

Quote from: nakamura12 on April 11, 2020, 10:28:26 AM

Very lucky indeed. The cause of the issue you experienced might be your internet connection. It happened to me before where I sent one but when I checked the result it didn't send just one but two of it. I open the image you provided and the time is all the same. You also mentioned that you placed bets two times first for 22:10 and second for 22:11. Just contact the stake about it.

It's unlikely that his internet connection is the one causing the problem since he's not the one placing those bets in the first place. The time of the bets are the same (but the betids are different) because that's how fast bets can be made on stake.

^ Compromised account that may cause to hacked, probably. Because as what OP says, he is not the one who placed a bet that being trace on the account history. Let us wait for Satuna to answer this question, I think that the user is the one who can give clearly answer.
Nevertheless, @OP if you have enough valid proof you can move this to scam accusation.

I presented all proofs and told all true. If you have any idea what else I should present please let me know and I will do it Grin

I hope that stake will show us logs of dice bets

DoublerHunter

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Quote from: ralle14 on April 11, 2020, 12:49:42 PM

Quote from: nakamura12 on April 11, 2020, 10:28:26 AM

Very lucky indeed. The cause of the issue you experienced might be your internet connection. It happened to me before where I sent one but when I checked the result it didn't send just one but two of it. I open the image you provided and the time is all the same. You also mentioned that you placed bets two times first for 22:10 and second for 22:11. Just contact the stake about it.

It's unlikely that his internet connection is the one causing the problem since he's not the one placing those bets in the first place. The time of the bets are the same (but the betids are different) because that's how fast bets can be made on stake.

^ Compromised account that may cause to hacked, probably. Because as what OP says, he is not the one who placed a bet that being trace on the account history. Let us wait for Satuna to answer this question, I think that the user is the one who can give clearly answer.
Nevertheless, @OP if you have enough valid proof you can move this to scam accusation.

Lakai01

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Quote from: ?? on ??

I would love to see logs from this dice. As I mentioned this kind of situation never happened on another sportbooks where I used the same login details

If this is really true and you use your login data on several pages, please IMMEDIATELY change the password everywhere and activate 2FA where possible. Otherwise your other accounts will probably be hacked in no time.
It is best to write off the couple of TRXs as a tuition fee and in future please use secure passwords, 2FA and don't ever reuse a password again

This link shows you why this is a bad idea and how to make your passwords more secure with a few simple tweaks:

Quote

The average computer is subject to a hacking attempt every 39 seconds, according to a University of Maryland study. The first entry point a hacker will try is almost always your password. And if you reuse a password from one site to the next, a breach at one site will often result in your account being compromised on others.

Pmalek

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You haven't been able to prove that Stake.com did anything wrong here so I doubt they will refund you. Using 2FA has become a necessity nowadays and you weren't using it. You are using the same login details across multiple sites which you also shouldn't do. On top of that you are asking for donations and begging in a way, which is against forum rules. Your justification that you have never been hacked before is like saying I have unprotected sex with hookers every day, why would I get AIDS today? There is a first time for everything.

If the scenario really did play out the way you explained it, and you didn't place those bets yourself, and you got hacked, I am sorry that happened to you. But at this time I think you wont be able to prove that.

ralle14

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Quote from: nakamura12 on April 11, 2020, 10:28:26 AM

Very lucky indeed. The cause of the issue you experienced might be your internet connection. It happened to me before where I sent one but when I checked the result it didn't send just one but two of it. I open the image you provided and the time is all the same. You also mentioned that you placed bets two times first for 22:10 and second for 22:11. Just contact the stake about it.

It's unlikely that his internet connection is the one causing the problem since he's not the one placing those bets in the first place. The time of the bets are the same (but the betids are different) because that's how fast bets can be made on stake.

nakamura12

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Very lucky indeed. The cause of the issue you experienced might be your internet connection. It happened to me before where I sent one but when I checked the result it didn't send just one but two of it. I open the image you provided and the time is all the same. You also mentioned that you placed bets two times first for 22:10 and second for 22:11. Just contact the stake about it.

rdbase

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What the hell? This guy is asking strangers to give him coin for his losses from being on a casino? Even if it wasnt from gambling but still.
Go to the site owner or their support if you have an issue with using their site.
Dont come to the btctalk community asking for hand outs. That is just plain wrong. Roll Eyes

kryptqnick

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Quote from: CoinSkipper on April 10, 2020, 05:08:01 PM

But how it's possible that someone logged one minute after me. I played here today first time since a longer period of time and haven't told anyone about it. What's the probability that someone logged in the same time like me instead 30 minutes before, 2 days before etc..

I don't know, but you're very lucky that it wasn't a big sum of money. I think it makes sense someone would log in right after you. Say, it's a keyboard malware tracking the buttons you press. Then it would be logical to act on it right after you've logged in so that no time is wasted. This is very alarming, and I am sure Stake will say something about it, but it's not likely to be a trouble on their side... Just check your PC for malware using at least two antivirus system (perhaps one of them would not catch what the other one can). And avoid typing in any passwords and logins from that computer until the mystery is solved.
And never even use the same log-in and password for two different things, it's a big point of vulnerability.

ethereumhunter

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Quote from: CoinSkipper on April 11, 2020, 04:30:12 AM

To be honest I have been using the same login details for a few bitcoin sportbooks for a lot of time and it happened only on stake.com.
So there is no change to get TRX refund? Even this low amount of TRX?

That is your first mistake. Never used the same login in every site, not just gambling but all of the website you want to register because you don't know if your account will be safe or not. You can use the same login, but not use the same password for every account, try to make it different so at least, you can protect your account.

I don't think stake.com will refund your TRX since that mistake come from yours. You should not make the same thing in the future.

Haunebu

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Quote from: CoinSkipper on April 11, 2020, 04:30:12 AM

To be honest I have been using the same login details for a few bitcoin sportbooks for a lot of time and it happened only on stake.com.
It's strange for me that it happened a few minutes after I placed my bet and that this situation has not happened on another sportbooks where I uses the same login details.

Same login details everywhere? I advise you to drop whatever you are doing and enable 2FA for all your accounts asap since the hacker could easily gain access to your other accounts in a similar fashion. Stop making it easy for him.

Quote from: CoinSkipper on April 11, 2020, 04:30:12 AM

So there is no change to get TRX refund? Even this low amount of TRX?

I doubt they will refund you since your balance was used up playing their games even though it was technically not you due to a security issue on your end. Be happy that it was a small amount and make sure to enable 2FA in the future.

CoinSkipper

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Quote from: Stunna on April 10, 2020, 10:31:05 PM

Quote from: ralle14 on April 10, 2020, 05:50:01 PM

It's also possible that the hacker already knew your account before you logged in recently. If the hacker didn't withdraw the funds then I assume 2fa is activated on your account? Or if it's not yet activated the hacker probably thought that it'll notify your email when making any withdraw so he just bet your funds away.

There's a minimum withdrawal threshold. I see that 47 $0.04 Tron bets were placed at a 0.03% win chance. Maybe someone got on your account and could not withdraw and was just trying to win it big and then remove funds. I can send you a list of IP's that accessed your account if that helps but my guess is unless you were running a script or bot then someone got on your account.

My first suggestion is changing your password and if you have any other info we can explore this further. Also I highly recommend using 2FA, anyone who says they have never gotten hacked but doesn't use 2FA is just waiting for it to happen.

There's simply no way our system can just arbitrarily place 47 bets, it has never happened before and we've done 70 billion+ bets between both our websites so the above is my best guess.

To be honest I have been using the same login details for a few bitcoin sportbooks for a lot of time and it happened only on stake.com.
It's strange for me that it happened a few minutes after I placed my bet and that this situation has not happened on another sportbooks where I uses the same login details.

So there is no change to get TRX refund? Even this low amount of TRX?

Topic: Cleaned out stake.com balance! (Read 415 times)