For the record: We are trying to answer all the questions. But there is a user on the forum with the name efialtis, who is using alt accounts (account "lauda" for example). trying to ruin cleobet as much as possible.
And the worst thing is that he was doing this already before he spoke with us. In the reputations talk there are already topics opened from people who are accusing this user lauda (efialtis).
If you suspect a system is fraud, I think it is normal to talk with a representative of it, and trying to get answers from them. Not just post its scam and try to red flag it.
I suggest you find someone that knows how to behave professionally to represent your casino or just walk away now - there are plenty of other options for players who don't want to have to deal with someone like you.