Cloudbet Refusing Withdrawal - page 2.

milewilda

legendary

Activity: 3094

Merit: 1127

Quote from: Kolder on March 21, 2017, 09:22:35 AM

Quote from: frustrated1 on March 21, 2017, 09:04:15 AM

There's already been a few threads on this, but it seems worth warning people again. Cloudbet is refusing to allow me to withdraw my funds. I've been trying for 5 days now, had multiple support tickets closed without response. I've included their latest response below. Note that they are citing two "rules" that are nowhere documented on their site.
1. You have to make a wager (I did)
2. You have to withdraw to the same bitcoin address (I no longer have access to that wallet)

Fortunately, my case is "only" .15 BTC so not that big of a loss if I can't get it. Either way, I won't ever be using their site again -- good luck to you if you do.

--------------------
Adrian (Cloudbet)
Mar 21, 12:08 UTC

Hi,

Thank you for contacting us.

We notice that you have deposited and are now submitting for a withdrawal without having made any wagers. Can I ask that you explain your reasons for doing this?

If you wish to withdraw without making use of Cloudbet's services, you will need to withdraw to the same wallet address that you made your deposit from. Once this is done, please contact support again and we will check the destination address.

Best regards,

Adrian

Cloudbet Support Team

Why is the support ask if why didn't wager if you already wager. I think support of cloudbet is not that dumb to ask you a question without basis. I see many scam accusation on cloudbet it all comes from newbie without proper proof. But of you are telling the truth, cloudbet don't have the rights yoir withdrawal of you really don't do anything against the rules because AFAIK, there is no rule on cloudbet that needs a wager before to withdraw. Unless that money is a bonus

This is true,cloudbet would not be dumb enough to ask this thing if there's no basis and in fact on what you have said that most people complaining are newbies without any strong proofs. If he refuse withdrawal even you did the things required but sadly the btc account you used have fastly lost it?how?if you used it to deposit then asking for withdraw I guess it's not too long time.

Harriti

sr. member

Activity: 756

Merit: 256

HEX: Longer pays better

I think you made a mistake because every website (Except a little) , when you have a deposit . you have to place your bet or wager at least 1 time, example: like you deposit 1 bit, you have to bet all that 1 bit then you will have permit to withdraw. That's the normal rule of all bet website. And the problem that you lost your wallet ,i think you should get some help from support of that website . Not going here, crying and make like it's a big thing and bla bla bla... Hope you enjoy it !

Zicadis

legendary

Activity: 1386

Merit: 1027

Dump it!!!

Quote from: frustrated1 on March 21, 2017, 09:04:15 AM

There's already been a few threads on this, but it seems worth warning people again. Cloudbet is refusing to allow me to withdraw my funds. I've been trying for 5 days now, had multiple support tickets closed without response. I've included their latest response below. Note that they are citing two "rules" that are nowhere documented on their site.
1. You have to make a wager (I did)
2. You have to withdraw to the same bitcoin address (I no longer have access to that wallet)

Fortunately, my case is "only" .15 BTC so not that big of a loss if I can't get it. Either way, I won't ever be using their site again -- good luck to you if you do.

--------------------
Adrian (Cloudbet)
Mar 21, 12:08 UTC

Hi,

Thank you for contacting us.

We notice that you have deposited and are now submitting for a withdrawal without having made any wagers. Can I ask that you explain your reasons for doing this?

If you wish to withdraw without making use of Cloudbet's services, you will need to withdraw to the same wallet address that you made your deposit from. Once this is done, please contact support again and we will check the destination address.

Best regards,

Adrian

Cloudbet Support Team

why dont you just place a few bets before making any withdraws nothing complicated because the way i see it its something to do with AML.
Thats why the have held on to your funds and most btc/fiat businesses will question you on that

Kolder

hero member

Activity: 896

Merit: 500

Quote from: frustrated1 on March 21, 2017, 09:04:15 AM

There's already been a few threads on this, but it seems worth warning people again. Cloudbet is refusing to allow me to withdraw my funds. I've been trying for 5 days now, had multiple support tickets closed without response. I've included their latest response below. Note that they are citing two "rules" that are nowhere documented on their site.
1. You have to make a wager (I did)
2. You have to withdraw to the same bitcoin address (I no longer have access to that wallet)

Fortunately, my case is "only" .15 BTC so not that big of a loss if I can't get it. Either way, I won't ever be using their site again -- good luck to you if you do.

--------------------
Adrian (Cloudbet)
Mar 21, 12:08 UTC

Hi,

Thank you for contacting us.

We notice that you have deposited and are now submitting for a withdrawal without having made any wagers. Can I ask that you explain your reasons for doing this?

If you wish to withdraw without making use of Cloudbet's services, you will need to withdraw to the same wallet address that you made your deposit from. Once this is done, please contact support again and we will check the destination address.

Best regards,

Adrian

Cloudbet Support Team

Why is the support ask if why didn't wager if you already wager. I think support of cloudbet is not that dumb to ask you a question without basis. I see many scam accusation on cloudbet it all comes from newbie without proper proof. But of you are telling the truth, cloudbet don't have the rights yoir withdrawal of you really don't do anything against the rules because AFAIK, there is no rule on cloudbet that needs a wager before to withdraw. Unless that money is a bonus

frustrated1

newbie

Activity: 3

Merit: 0

There's already been a few threads on this, but it seems worth warning people again. Cloudbet is refusing to allow me to withdraw my funds. I've been trying for 5 days now, had multiple support tickets closed without response. I've included their latest response below. Note that they are citing two "rules" that are nowhere documented on their site.
1. You have to make a wager (I did)
2. You have to withdraw to the same bitcoin address (I no longer have access to that wallet)

Fortunately, my case is "only" .15 BTC so not that big of a loss if I can't get it. Either way, I won't ever be using their site again -- good luck to you if you do.

--------------------
Adrian (Cloudbet)
Mar 21, 12:08 UTC

Hi,

Thank you for contacting us.

We notice that you have deposited and are now submitting for a withdrawal without having made any wagers. Can I ask that you explain your reasons for doing this?

If you wish to withdraw without making use of Cloudbet's services, you will need to withdraw to the same wallet address that you made your deposit from. Once this is done, please contact support again and we will check the destination address.

Best regards,

Adrian

Cloudbet Support Team

Topic: Cloudbet Refusing Withdrawal - page 2. (Read 1444 times)