Topic: Cloudbet - SCAM - 30BTC being stolen (Read 753 times)

PLEASE watch out for this casino.

Maybe it is an option for you to try Malubit.com
I played there, never faced any problems and the payouts were processed quickly.
just a suggestion

@game-protect - This issue has been resolved. I'd appreciate if you could avoid bumping 6 month old threads to promote your own content.

In regards to your 'consumer protection service' - we only discuss the details of a player's account with the owner of that account, both for security and privacy reasons.

If you contacted us claiming to be acting on behalf of a player then you would be told to have the player in question contact us directly.

I assume that most reputable operators would work in the same way.

Ronnie @ Cloudbet

If I were you OP, I will   call every police of this world to get them arrested

Yeah, I haven't received the 25 BTC from @fairyvibes on my wallet, what a surprise

Lol - quick to respond in support - 3 days you were MIA and your website suddenly went offline.

It's my right to support whoever I want, being myself bullied by Cloudbet (Scambet) for lousy $20 worth BTC.

Anyway he responded you on your main topic.

Cloudbet_victim - It’s now been over 24 hours since I first asked for your account name so that we could investigate this issue. Even though you have been unwilling to provide details our Support Team have invested significant time trying to understand your claim, but we can find no evidence to support the timeline laid out in your scam accusation. I will leave it to the community to conclude what that implies.

The thing I’d like to stress here is that there are always two sides to every story. I’ll admit that over the years Cloudbet hasn’t always been perfect when it comes to customer support, but we are taking the time to invest heavily in this area in order to improve the quality and speed of our responses.

It’s interesting that many of the accounts that were so quick to respond in support of the accusation have now gone silent, but I suppose that’s to be expected.

Lastly, I’d like to personally thank the members who were calling for evidence and transparency instead of immediately reaching for the pitchforks.

Thanks,

Ronnie @ Cloudbet

Looks like cloudbet clicked ignore this profile. Cloudbet doesn't hear you anymore game-protect.

@Cloudbet_victim - I have now asked multiple times for your account details, which you seem reluctant to provide (privately or otherwise). I’m offering to try and help resolve this situation for you, but I can only do that if you give me something to work with.

Thanks,

Ronnie @ Cloudbet

"I would very much like to get to the bottom of this ASAP"
--> You r a comedian , you were not so ASAP when i was not here a month ago. You could just go silent and disappeared when players tried to get in touch with you online and via emails for weeks.  Now you care, when there might be some reputation at risk, now you would begin to calculate pros and cons of capturing 30BTC from this guy.

All I can say is Cloudbet is definitely a sensible thief !

Roonie,

I don't think i need to tell you who I am, sxxker. of course there's no withdrawal pending , you just locked my account. What the hack of status i would know it is inside your system right now.

This is pathetic if this is your crisis management / damage control. Put it this way:

1) if you really don't know who I am - then why don't you share with us how many guys deposited 25BTC altogether, won 5BTC, and being withheld 30BTC by you cheaters RIGHT NOW?  you are just making the whole thing looks even more scammy and fxxking scary ..

2) if you know who I am - then you are the worst actor of all time, just save your acting and give me the money back AxxHO

Either way, don't act innocent. Your PR skill xucks.

@Cloudbet_Victim - Can you please let me know your Cloudbet nickname so I can investigate?

I've spoken to our support teams are there don't appear to be any large BTC withdrawals pending, and I can't seem to find any players with 25 BTC deposits over the last 4 weeks (it's possible it was done in smaller increments?)

Edit: It's now 4:00pm UTC and still awaiting account details so I can investigate this issue for you. There's been some serious scam accusations and I would very much like to get to the bottom of this ASAP. Please can you send over your nickname or registered email address (via PM if you prefer).

Thanks,

Ronnie @ Cloudbet

He is just another cloudbet shiller aka retard

Are you joking right? Feel free to send 25 btc to my address.

Morning all,

First of all, apologies for the slow response - we don't have 24/7 coverage on BitcoinTalk so I've just got back to the office and seen all the threads and posts. I'm trying to catch up on the situation above now, but I'd like to firstly assure everyone that we are not 'disappearing' and the website downtime this morning was just for routine updates.

@Cloudbet_victim - I'm really sorry for the delay you have experienced with your withdrawal. Please let me assure you that we are not in the business of scamming bitcoin from our players - no company would last 5 years in a niche industry with those kind of practices.

I'm contacting our support teams at the moment to get an understanding of the situation and will get back to you as soon as possible with a response. If you could please PM me your Cloudbet nickname in the meantime it will help speed things up while tracking down any previous correspondence.

Thanks,

Ronnie @ Cloudbet

Bump, still no response. I think Cloudbet rep has gone for good.

25 BTC is about $100.000 = serious jail time for fraud

25btc isn't even that much.  There are a lot of poor people in this forum, most of the old btc millionaires are long gone.

i use to bet 1-3 BTC per bigger soccer league games. It seems that they could take large bets (10BTC for some premier league games) per shot so i assumed they must be a very sizable firm, that's how i got screwed.
i regretted so much because this is part of my retirement fund ...

Try to fill complaint here: https://www.sportsbookreview.com/sportsbook-complaint/
and here: https://bitcointalksearch.org/topic/1-ratings-of-bitcoin-sportsbooks-since-2014-kyc-rankings-bonuses-scam-accus-717790

Newbies can't attach files directly. What do you mean by files though? You can only link img,gif,png, etc. You would upload your image to file hosting sites like imgur and send the link here. Hopefully, someone with a higher rank will quote your post and then your images will be displayed.

More info here : https://bitcointalksearch.org/topic/how-to-add-image-on-bitcoin-talk-post-2343889

Sorry I m new to this forum. How can we attach files here?

Man, what drugs do you smoke to deposit 25 BTC when you are a newbie in the crypto casino? You're suppose to view the licenses before depositting the money and not after getting scammed.

You make a valid case. Let's wait for their reply in this thread. Another reason why you should avoid such scammy sites with ridiculous KYC policies.  The funny thing is, these scumbags didn't ask for KYC when you deposited 25 BTC.

I've sent a pm to Cloudbet about this thread. Let's hope they reply soon and give a reasonable explanation why they don't want to process your withdrawal. If they don't respond DT might take action.

Also can you edit your post and follow this format. You have to provide some proofs too if not this accusation would be useless.

I have just searched Cloudbet in Scam Accusations sector and I received a lot of results. But it seems almost resolved and the representer of Cloudbet in Bitcointalk - Cloudbet has still in positive trust. I think he will notice this thread and address your problem soon.

their bottom line such as?

I wish you luck but it's going to be an up hill battle to get your money back.  The only way you will get it back is if this thread affects their bottom line.  These gambling site operators always selectively scam if the deposit is a relatively large amount.

Cloudbet Stole me 30BTC !! 

-   I opened an account with Cloudbet a month ago, deposited 25BTC

-   Reasons why I deposited big: I am new to crypto casino, didn’t know much scams before, trusted their license (Montenegro license which I found out it’s actually an empty license after I was scammed, which means they operate WITHOUT license!); also they claimed to have highest limits and I saw each premier league game they could take up to 10-15BTC per bet max.

-   Honestly speaking, this scammy company opened account and took deposit at lightning speed, as their promotion slogan.

-   Betting result: I won 5BTC via betting on big matches like premier league, Bundesliga, LaLiga.

-   3 weeks ago, when I tried to withdraw, they asked me to verify my phone number, I did. Then they asked for all sorts of docs like passports, address proof etc. I provided them straight away.

-   My withdrawal didn’t go through, it’s in “pending” status for over 2 weeks. I kept chasing but they just gave copy-and-paste sort of reply like “it’s being processed by our payment department, as soon as that process is finished you’ll be able to receive your winnings”, “I’ll leave a note to our payments team so that it will be processed as soon as possible”, ”I understand your frustration but unfortunately I am not part of the payment teams/investigation/security teams” etc. You know, typical Scambet style.

- It’s particularly hilarious when you know this company it’s being operated by only 5 staffs/shareholders/thieves. But nobody working there knows what’s going on in the company. They will take your deposit instantly, without any needs to check, as stated online “You don’t need to provide Cloudbet with any personal information, all you need is an valid email address”. But GUYS. don’t ever dream about withdrawals, when it is big money, they will pay you as soon as they finish all their internal procedures which no one could ever tell you what it is. They just pick big or winning fish to SCAM, as simple as that. I wouldn't advise players not to join, as it is actually a perfect platform for losing players, fast account opening, lightning deposit and can take big bets! They won't bother you at all if you lose and withdraw the penny leftovers.

-   My account was being LOCKED since last week. No emails, no nothing. Scambet support told me last week that their colleague would write me an email soon but guess what, NOTHING, of course! They only care about how much they could still steal from you further. Till the day you build up your trust in them and deposit / win big, your value is done. Harvest time! Once you are trapped, they disappear!

-   Now they are holding me up 30BTC, and I couldn’t login to my account anymore. Luckily I got all the screencaps evidences etc.

-   From previous complaints I realized that Scambet is good at making up fancy excuses in an attempt to steal players money.

-   Here’s my plan:
Scambet, besides bumping in here everyday, I will give you 48hours, from now, to Pay Me Back My Money. After 48 hours, I will start sharing my case, together with all the evidences that I have, to 2 of your COMPETITORS a day. Let the professionals decide what to do with those stuffs, in full discretion.

-   Needless to say, having being stolen 30BTC, I will still make an effort in every possible ways to make people know what's going on under the mask of Scambet. But the best way to fight the war is still to let the enemies of your opponent to fight them! Get people involved in dirty jobs. I guess your competitors would be very much interested of these hidden dirt, especially with this size with evidences, and make good use of it! I am sure they could potentially do a much better harmful job than me. More professional with abundant resources, better skilled to play your games. I can’t wait.

- I will keep you guys posted on the status of this robbery case. I would also be grateful to hear any opinions how to fight against them.
- I have plenty of resources, I would pay for good and useful opinions. Cheers.