Hi bgerg,
We can only help you if you contact us from the email account associated with your Cloudbet account.
Thanks in advance for your cooperation.
Regards,
Cloudbet
You know all the necesserly data.
You have to settle all pending bets, there is no need to contact to you.
You have to settle not only my bets but all those bets (from other customers) that already ended.
You are a bookmaker if a match ends then you have to settle the bets accordingly.
What if i do not contact you via my registered email, you will never settle those pending bets? Who are you? Are you a bookmaker?
Do not help me, do what is your job, settle all pending bets in your database which should have been settled more than 3 6 and 9 days.
pending EventSheffield Sharks v Leicester Riders SelectionLeicester Riders -3.5 Stake0.397 Price1.90 Statepending TypeStraight
Bet ID1180408 MarketPoint Spread Date23 Oct 2015 Start20:30
pending EventAudentese SG/Noortekoondis v BC Kalev/Cramo SelectionAudentese SG/Noortekoondis +49 Stake0.42 Price1.87 Statepending TypeStraight
Bet ID1171225 MarketPoint Spread Date20 Oct 2015 Start18:15
pending EventNorrköping Dolphins v Malbas SelectionMalbas +16.5 Stake0.42 Price1.87 Statepending TypeStraight
Bet ID1171158 MarketPoint Spread Date20 Oct 2015 Start18:34
pending EventKK Helios Domžale v KK Elektra SelectionKK Helios Domžale -31 Stake0.45 Price1.80 Statepending TypeStraight
Bet ID1160766 MarketPoint Spread Date17 Oct 2015 Start20:00
pending EventAngers Women v Arras Pays D'Artois Women SelectionOver 135.5 Stake0.4 Price1.87 Statepending TypeStraight
Bet ID1160651 MarketTotal Points Date17 Oct 2015 Start20:00
Cloudbet settled my pending bets two days ago (first time 3 pending bets from 5, 12 hours later the last two one).
2 of my bets were settled 10 days after the event date.
Today I got a new email from cloudbet.
Hi Bgerg,
You will need to contact us from the account linked to these bets if we are to check them.
Best,
John Paul Marley
So cloudbet already settled my bets but they are not aware of this.
So i think cloudbet has no full control of their site/database/engine.