I am happy to inform, that finally after 2 month waiting Cloudbet unblocked my account and I was able to make a withdrawal!
Topic: Cloudbet.com don't pay out winning (Read 2128 times)
Hello!
I am happy to inform, that finally after 2 month waiting Cloudbet unblocked my account and I was able to make a withdrawal!
I am happy to inform, that finally after 2 month waiting Cloudbet unblocked my account and I was able to make a withdrawal!
Cloudbe respond to my several e-mails in 2 ways:
1. Ignore
2. The same text all the time already since 27th december:
Please note that your information has already been passed on to our fraud team, who are conducting an investigation. We will contact you when the investigation is complete. This can take several days or several weeks.
Thank you in advance for your patience and understanding.
1. Ignore
2. The same text all the time already since 27th december:
Please note that your information has already been passed on to our fraud team, who are conducting an investigation. We will contact you when the investigation is complete. This can take several days or several weeks.
Thank you in advance for your patience and understanding.
Hi lusidra88,
I have spoken with our management and they are about to make a decision on your accounts.
To paint a more clear picture for the forum here, would you please share with them how many Cloudbet accounts you had. Thanks in advance!
Leandro
Cloudbet
same here. contacted cloudbet after they said closed my account for multiaccounts and they never got back to me. support never replies to emails and my deposit withdrawn
6 days now and no reply want my funds!
http://imgur.com/a/CZOB2
6 days now and no reply want my funds!
http://imgur.com/a/CZOB2
The problem is indeed that cloudbet itself is a fraud team. 
You can file a complaint to their operator http://e-gambling.me/contact , but I doubt this will lead do anything. However, it would be interesting to hear their response. Maybe E-Gambling Montenegro is even not their operator. The website don't list cloudbet.com as their partner.
You could sue them in Montenegro, but this will cost money. Are you willing to spend money?
You can file a complaint to their operator http://e-gambling.me/contact , but I doubt this will lead do anything. However, it would be interesting to hear their response. Maybe E-Gambling Montenegro is even not their operator. The website don't list cloudbet.com as their partner.
You could sue them in Montenegro, but this will cost money. Are you willing to spend money?
If Montenegro gambling commission website does not list cloudbet.com as the partner, I suspect Cloudbet has used fake license, or no license at all, they claimed they have license but do not really have. It is fraud again, but this cloudbet is oeprated under anonymous team, we hardly sue them because we don't know the team's location.
Cloudbe respond to my several e-mails in 2 ways:
1. Ignore
2. The same text all the time already since 27th december:
Please note that your information has already been passed on to our fraud team, who are conducting an investigation. We will contact you when the investigation is complete. This can take several days or several weeks.
Thank you in advance for your patience and understanding.
1. Ignore
2. The same text all the time already since 27th december:
Please note that your information has already been passed on to our fraud team, who are conducting an investigation. We will contact you when the investigation is complete. This can take several days or several weeks.
Thank you in advance for your patience and understanding.
They use the same copy-paste passage to everyone, there is no fraud team at all, Cloudbet itself is a fraud team, they have only supports and the owner, they run a 5 people team small casino.
Their support do not work in the weekend.
Cloudbe respond to my several e-mails in 2 ways:
1. Ignore
2. The same text all the time already since 27th december:
Please note that your information has already been passed on to our fraud team, who are conducting an investigation. We will contact you when the investigation is complete. This can take several days or several weeks.
Thank you in advance for your patience and understanding.
1. Ignore
2. The same text all the time already since 27th december:
Please note that your information has already been passed on to our fraud team, who are conducting an investigation. We will contact you when the investigation is complete. This can take several days or several weeks.
Thank you in advance for your patience and understanding.
Quote
5.1.9.3. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.
You personally have only one account, but let others create several accounts with your IP?This would be indeed a breach of their ToS, but as it is stated may be and not definetely will be, their announcement per email is valid.
Sorry, but this is not this case!!!
Again nothing. Still ignoring.... Be aware, guys do not trust to this bookie!
Lol. Scam accusation that full of newbie opinion and feedback. I wonder who is behind this attack. I think OP must present concrete evidence and screenshot of proof of transaction that didn't paid. Because there is a lot of complain regarding this on cloudbet thread before and it is always a false accusation or just a misunderstanding on support part
Again nothing. Still ignoring.... Be aware, guys do not trust to this bookie!
After a month waiting, after sending e-mails every day finally I got answer:
Your account is still under investigation, thing which might take up several weeks. We will update you as soon as the investigation is complete.
Best regards,
Brandon Moher
Cloudbet Support Team
Still did not receive a withdrawal, but answer at least!
Your account is still under investigation, thing which might take up several weeks. We will update you as soon as the investigation is complete.
Best regards,
Brandon Moher
Cloudbet Support Team
Still did not receive a withdrawal, but answer at least!
You did provide them your alt information? I suppose these were locked as well?
Also did you get affiliate payments for yourself? if you did, then the situation might be tricky with them.
Also did you get affiliate payments for yourself? if you did, then the situation might be tricky with them.
Quote
This wouldn't be the first or last time Cloudbet is stealing players funds. How people still deposit here amazes me.
Admitting to make multiples is something most sites would ban for, but the deposits not lost should be returned I guess. 
This wouldn't be the first or last time Cloudbet is stealing players funds. How people still deposit here amazes me.
Can someone suggest, what else I I have to do to solve my problem??? 
Sent them PM, sent several e-mails, wrote at twitter and Sportsbookreview, still silnce from Cloudbet
Glad have never played on the site or even made an account.I hate how these business centered sites are operated.I can make 10 accounts if I want to,if your site has a problem with it,better don't allow me to make 10 accounts on the first place.
That's why the rule is there - to prevent you from making ten accounts. Otherwise, how else do you think they would prevent it? Where's your logic?
(they could request a KYC immediately but that would kill the traffic)
I wonder how making multiple accounts would matter ? I can bet on 10 different games with 10 different accounts,my wish.Why are people even playing there ?
Op,sorry for your loss.Move on.
Op,sorry for your loss.Move on.
It's possible that using multiple accounts, you can abuse max bet and/or promotions that Cloudbet offers in the future. There's no real reason to have multiple accounts either, so I can't see the problem with limiting that. After all, you should read the ToS.
Taken from the ToS of Cloudbet:
5.1.9.3. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.
Glad have never played on the site or even made an account.I hate how these business centered sites are operated.I can make 10 accounts if I want to,if your site has a problem with it,better don't allow me to make 10 accounts on the first place.I wonder how making multiple accounts would matter ? I can bet on 10 different games with 10 different accounts,my wish.Why are people even playing there ?5.1.9.3. Only one account per customer/IP/household is allowed. If you attempt and/or successfully open more than one account, all of your accounts may be blocked, suspended or closed and any bitcoin credited to your account frozen.
Op,sorry for your loss.Move on.
I am developing similar stuff (mostly payment gateways), too. FrozenI simply means for now it's still owned by you but you don't have any access to it. Small difference from confiscate.
Thank you! I will try to send PM to Cloudbet!
I hope you get a favorable resolution. Because, personally, I think they should stand by what they said.
Quote
Please note that multiple accounts are prohibited by Cloudbet.
Please let us know all of your accounts and we will transfer all funds to one account, which you can use. We will not process any withdrawals until that time.
You are not permitted to open any additional accounts.
Granted, he was in clear violation of Terms and should face whatever consequence may be, BUT, Please let us know all of your accounts and we will transfer all funds to one account, which you can use. We will not process any withdrawals until that time.
You are not permitted to open any additional accounts.
they clearly set the conditions he must meet in order to resolve these. If he has done so, then they also, must uphold their end of the deal. If they have to ban him from the site because of the violation, then fine, but those funds(if cleared),
should be released. I'd like to think that they are still in the process of investigating all funds associated with his account(s) and would release them once everything is cleared.
If this is the case then a simple statement/message letting him know shouldn't be too hard.
Thank you! I will try to send PM to Cloudbet!
May be they have some issue with your all accounts just because of this they are delaying your payments because in past they give some very big amounts without any problem try to keep in touch with them and posting on thread is also good but best is support contact send them emails about this all Jump to: