Topic: Coinbase Issues - page 2. (Read 2703 times)
hello fellow glper
Oh, and this arrived fairly early in the process yesterday in an email from Coinbase:
====================================
Good news. You can now buy and sell more bitcoin on Coinbase.
We've raised your limits to the following:
Buy Limit: 10.00 BTC per day
Sell Limit: 50.00 BTC per day
You can view these limits at any time from the verifications page.
You can visit the buy page now to start a new purchase.
Thank you for choosing Coinbase!
Kind regards,
The Coinbase Team
====================================
Not particularly helpful in understanding WTH is going on...
Why would they send me an email like this if they 1> Can't confirm my first order for ONE bitcoin is in process, 2> Haven't verified my bank account yet, and 3> Have not recognized my valid identity?
====================================
Good news. You can now buy and sell more bitcoin on Coinbase.
We've raised your limits to the following:
Buy Limit: 10.00 BTC per day
Sell Limit: 50.00 BTC per day
You can view these limits at any time from the verifications page.
You can visit the buy page now to start a new purchase.
Thank you for choosing Coinbase!
Kind regards,
The Coinbase Team
====================================
Not particularly helpful in understanding WTH is going on...
Why would they send me an email like this if they 1> Can't confirm my first order for ONE bitcoin is in process, 2> Haven't verified my bank account yet, and 3> Have not recognized my valid identity?
Hi all. I am brand new to bitcoin, and heard that coinbase.com was a good place to start.
I created and account on Saturday, and yesterday I attempted to buy my first bitcoin.
I found the multi-step verification process to be quite difficult and frustrating.
Here are the issues I've encountered:
1. I keep getting kicked off the site, and when I go to log back in the previous code I got over the phone from their computer doesn't work, and you have to go ask for another phone call to get another code. That happened four different times yesterday.
2. I think I ordered a bitcoin, but there was never any indication like "pending" or anything in my account summary to show success (or lack of success.)
3. When checking here: https://coinbase.com/verifications ...there is this phrase "Complete A Purchase Buy some bitcoin and wait at least 30 days" under level two, which I completely do not understand. "Wait at least 30 days??" For what? BTW, all my level one verification is done except for the bank account verification, which I am hoping to complete today.
4. It refused to verify my identity even though I gave the proper information, and then it says you have to wait 24 hours to try again. WTH??? I am going to give the same information...
5. I emailed them to complain about some of this stuff, and got what was (I think) a written reply (as opposed to a computer generated reply:)
"Hi there, thanks for the inquiry! A purchase typically takes 4 business days to clear as the funds flow between banks using ACH transfers. It's possible to see the exact delivery time by checking the history page: https://coinbase.com/transfers Keep in mind there are ways to further verify your account and purchase at instant speed! You can see more information on this here: https://coinbase.com/verifications. Hopefully this information helps. Please don't hesitate to send me a message if you need any further assistance!"
As you can see there was no answer about 1> repeatedly being bounced off the site, and having to call for a new code every time, 2> the lack of any indication whether they are actually processing my 1 bitcoin order, 3> their failure to verify my valid identity.
6. I did send two follow up emails to the above reply, and BOTH OF THEM BOUNCED BACK AS UNDELIVERABLE.
I have to say, to this point, I am very unimpressed with Coinbase.com and would welcome any advice anyone can supply.
Thanks!
I created and account on Saturday, and yesterday I attempted to buy my first bitcoin.
I found the multi-step verification process to be quite difficult and frustrating.
Here are the issues I've encountered:
1. I keep getting kicked off the site, and when I go to log back in the previous code I got over the phone from their computer doesn't work, and you have to go ask for another phone call to get another code. That happened four different times yesterday.
2. I think I ordered a bitcoin, but there was never any indication like "pending" or anything in my account summary to show success (or lack of success.)
3. When checking here: https://coinbase.com/verifications ...there is this phrase "Complete A Purchase Buy some bitcoin and wait at least 30 days" under level two, which I completely do not understand. "Wait at least 30 days??" For what? BTW, all my level one verification is done except for the bank account verification, which I am hoping to complete today.
4. It refused to verify my identity even though I gave the proper information, and then it says you have to wait 24 hours to try again. WTH??? I am going to give the same information...
5. I emailed them to complain about some of this stuff, and got what was (I think) a written reply (as opposed to a computer generated reply:)
"Hi there, thanks for the inquiry! A purchase typically takes 4 business days to clear as the funds flow between banks using ACH transfers. It's possible to see the exact delivery time by checking the history page: https://coinbase.com/transfers Keep in mind there are ways to further verify your account and purchase at instant speed! You can see more information on this here: https://coinbase.com/verifications. Hopefully this information helps. Please don't hesitate to send me a message if you need any further assistance!"
As you can see there was no answer about 1> repeatedly being bounced off the site, and having to call for a new code every time, 2> the lack of any indication whether they are actually processing my 1 bitcoin order, 3> their failure to verify my valid identity.
6. I did send two follow up emails to the above reply, and BOTH OF THEM BOUNCED BACK AS UNDELIVERABLE.
I have to say, to this point, I am very unimpressed with Coinbase.com and would welcome any advice anyone can supply.
Thanks!
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