Topic: Coinbase New Phone 2FA Issue - page 2. (Read 278 times)
I'm not familiar with this type of recovery method for lost account number. The more familiar approach is directly through email, the support staff would assist you there and would confirm your identity. Double check the email if it came from the legitimate site. Some may have seen your intent and you're maybe a target of spear-phishing. Be always aware before you send sensitive information to anyone in the internet. Once it's sent, it could be used to fraudulent acts and identity theft.
Don't create another account. Especially if your first one is verified. Here is their TOS:
Also, take a look at this article: https://support.coinbase.com/customer/en/portal/articles/2488794-i-have-lost-or-need-to-update-my-phone-or-2-factor-authentication-device
Isn't that a bit contradictory? Not sure what support is doing in this instance then, looks pretty malicious from their side.Quote
7.1 Suspension, Termination and Cancellation. We may: (a) refuse to complete, or block, cancel or reverse a transaction you have authorised (even after funds have been debited from your Coinbase Account), (b) suspend, restrict, or terminate your access to any or all of the Coinbase Services, and/or (c) deactivate or cancel your Coinbase Account with immediate effect for any reason, including but not limited to where:
7.you take any action that may circumvent our controls such as opening multiple Coinbase Accounts or abusing promotions which we may offer from time to time.
7.you take any action that may circumvent our controls such as opening multiple Coinbase Accounts or abusing promotions which we may offer from time to time.
Also, take a look at this article: https://support.coinbase.com/customer/en/portal/articles/2488794-i-have-lost-or-need-to-update-my-phone-or-2-factor-authentication-device
If you did make a new account based on their instructions, wouldn't they be unable to steal your funds? I mean their support literally would have instructed you to break TOS and if you did so, it would be their fault wouldn't it be?
I think you should listen to the support, because they want to help you
Or they could be trying to get you to break rules and take your money, Coinbase is pretty shady...
I think you should listen to the support, because they want to help you
Don't create another account. Especially if your first one is verified. Here is their TOS:
Also, take a look at this article: https://support.coinbase.com/customer/en/portal/articles/2488794-i-have-lost-or-need-to-update-my-phone-or-2-factor-authentication-device
Quote
7.1 Suspension, Termination and Cancellation. We may: (a) refuse to complete, or block, cancel or reverse a transaction you have authorised (even after funds have been debited from your Coinbase Account), (b) suspend, restrict, or terminate your access to any or all of the Coinbase Services, and/or (c) deactivate or cancel your Coinbase Account with immediate effect for any reason, including but not limited to where:
7.you take any action that may circumvent our controls such as opening multiple Coinbase Accounts or abusing promotions which we may offer from time to time.
7.you take any action that may circumvent our controls such as opening multiple Coinbase Accounts or abusing promotions which we may offer from time to time.
Also, take a look at this article: https://support.coinbase.com/customer/en/portal/articles/2488794-i-have-lost-or-need-to-update-my-phone-or-2-factor-authentication-device
I believe that for a couple of applications if you start using 2fa, and then swap to a google/time-key based system, it turns your phone keys to be redundant, but there are a couple of applications that still let you receive text messages and send you a text with your key if you lose your 2-fa.
It's just a huge hassle it looks like, not sure why they require you to do KYC (did you have KYC on your previous account?) but if they are going to refund your coins back, it's probably worth it, it is interesting knowing that they don't actually let you recover your account with a phone number though.
Move this to service discussion btw, bottom left of this thread.
It's just a huge hassle it looks like, not sure why they require you to do KYC (did you have KYC on your previous account?) but if they are going to refund your coins back, it's probably worth it, it is interesting knowing that they don't actually let you recover your account with a phone number though.
Move this to service discussion btw, bottom left of this thread.
they said i need to create a brand new coinbase account with a different email address. Then upload a selfie for verification. Then tell them about the situation so any funds i have in that account will move to the new coinbase account. I was skeptical at this since it meant creating a brand new coinbase account.
To anyone that lost their 2FA phone, is this the proper way to do it?
Their answer looks weird. I didn’t see this kind of reply from any other exchangers.Though I didn’t faced this problem in coinbase but faced in binance. Binance asked to verify that this is me,they asked for selfie and my passport.Better try to contact them again.you can tell them that you have strong proof that you are the owner of this account. To anyone that lost their 2FA phone, is this the proper way to do it?
I created a coinbase account a long time ago. I used an iphone and i verified my account with my sms phone number. I don't remember if my 2FA was google authenticator or sms number. It can be either right? Because last time when i tried to log into my coinbase account on computer, i could not do it.
I contacted coinbase on this and they said i need to create a brand new coinbase account with a different email address. Then upload a selfie for verification. Then tell them about the situation so any funds i have in that account will move to the new coinbase account. I was skeptical at this since it meant creating a brand new coinbase account.
To anyone that lost their 2FA phone, is this the proper way to do it?
I contacted coinbase on this and they said i need to create a brand new coinbase account with a different email address. Then upload a selfie for verification. Then tell them about the situation so any funds i have in that account will move to the new coinbase account. I was skeptical at this since it meant creating a brand new coinbase account.
To anyone that lost their 2FA phone, is this the proper way to do it?
Based on your statement you used your sms phone number when you verify your account but on the next sentence you already forgot if you used sms number. Somehow it is confusing but your problem is easy. You can try to use both the sms number or your 2fa. If it is your sms number then coinbase will send a code to your sms number. If it is 2fa then just use your 2fa code.
I created a coinbase account a long time ago. I used an iphone and i verified my account with my sms phone number. I don't remember if my 2FA was google authenticator or sms number. It can be either right? Because last time when i tried to log into my coinbase account on computer, i could not do it.
I contacted coinbase on this and they said i need to create a brand new coinbase account with a different email address. Then upload a selfie for verification. Then tell them about the situation so any funds i have in that account will move to the new coinbase account. I was skeptical at this since it meant creating a brand new coinbase account.
To anyone that lost their 2FA phone, is this the proper way to do it?
I contacted coinbase on this and they said i need to create a brand new coinbase account with a different email address. Then upload a selfie for verification. Then tell them about the situation so any funds i have in that account will move to the new coinbase account. I was skeptical at this since it meant creating a brand new coinbase account.
To anyone that lost their 2FA phone, is this the proper way to do it?
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