Topic: Coinbase was very busy(Resolved) (Read 4288 times)

Those of you having issues, do you have a credit history? If so, good credit?  Bad?  Just trying to narrow down what their "high risk" criteria might be.

Mine is still the way it was.. I wrote to them once again. The 6th time.

tried to buy bitcoins from coinbase for the 1st time.  it flagged my account as "high risk". wtf

Glad that coinbase has solved your issue!

Today is a great day! My issue was resolved almost in a second.Thank you Olaf!!

Ok,let's start from the beginning of the story...
The post on their blog is dated 02/13,so now it is almost a half of the year from that post.So they knew that their support will not be able to respond to every customer at that moment(remember the date!) So now,having the bigger quantity of customers and after adding this "trouble maker" ID verification they have the same quantity of their support.Is it normal? Really?
Besides,let's have a look at some feedbacks from their customers. Be calm,just a few quotes:
Bitcoin Reddit Bot ‏@RedditBTC 28 Jul
You can find more negative feedback about their support,just google it.
So this is not just me.
P.S Still no answer from them.4 days of waiting!

You've got to be kidding me, they are a year old and just recently landed one of their larger funding rounds. They are experiencing EXTREME young startup obstacles. New companies need to make very calculated decisions for growth and Coinbase is in the middle of some big decisions. It's easy for you to sit there and say "oh they should have hired this, oh they should have done that". In the current state of bitcoin growth, it's about community support and working toward an answer. So instead of ranting and raving, a little research may have gone a long way for you. Your problem has been addressed through the Coinbase blog:

http://blog.coinbase.com/post/44046687068/high-risk-transactions

Clearly, this has been happening to many others and is not some sort of method to clear out the "small fish". Now that you are caught up to speed, reach out to them with an approach stating your current problem, how you believe your account could have fallen under one of these accidental blacklists through the algorithm, and how you would like to have it whitelisted.

Done and done! Now that saves a lot of time and headache for everyone. Keep us updated with your progress.

I already have 3 replies with the same copy-paste answer, though I asked different questions. The problem stays, I can't buy anything from them because of "high risk". I even offered to give them my scanned documents.

Thank you for your support!
I'm doing a tweet/email a day

I have used Coinbase without problems. Their support is excellent IMHO.

I feel sorry for you, but I suggest trying again in a bit.

That's true,but if they have those measures they should develop a good support structure too.

Bitcoin sellers face a lot of fraud, and unfortunately some people get caught in the cross fire. I have always received prompt and helpful support responses from Coinbase, especially for a fast-moving startup. I'm sorry that you can't buy BTC from them, but without fraud prevention methods they will not survive.

Ok.Can you try to reach them now?

I have never had a problem with Coinbase.

First of all,they are not as new as you say,i don't remember exactly,but i think they are almost a year and imho there was enough time to hire more people,i'm not the only one who uses their service. They're not experiencing "young startup" problems.

The second one is that it's not the first time they don't answer to their customers,you can search both here or reddit ,as example.Both forums are full of that kind of messages. Besides,there was no message that they experience any troubles with answering to messages. So they now that they are having troubles with that and just left that "as is". Trouble=Decision.

The third is that i,as regular customer,used all options to contact them(email,twitter,facebook).There was an answer,but it didn't solve the problem,even made worse,i was angry that received their copypaste message,after i asked not to do so. I think they even don't read the message,just searched some words like "cancelled,high risk" and pasted their favorite answer. They think,that "small" customers will quit their service after all that troubles with their support and there will be only big fishes,that they know personally and that are buying tons of btc with them.
Their aim is big client,they are not interested in a person that buys like 2 btc per year(~200$).

And the last one - i understand their risks,but that is their problem,not mine problem,they have started this,so they knew what it would it be,if they want to be sure they can easily check me because they have all my info there.

So after all that can't i say that they are ignoring their customers?

That was all my opinion as a customer,i don't say that they are bad,i just wanted to say there is a problem with their support and that's all.Just do something to eliminate the problem.

I'll try.Thanks!

go to btcquick

"Ignores their customers" is quite strong and misleading, we are talking about a fresh new startup here. They aren't hiring all kinds of managers, they are just a small company that is getting swamped right now. It's going to take some time for them to catch up, especially with all the new changes as of late.

Give the 4 guys a little space and they will happily clear any issues you may have. I know it can be frustrating with all the $$ we all have tied up online, but Coinbase is definitely one to hold their ground and sort things out.

I don't say they are bad,i think that they just have no time for everyone

I've never had much issue with their support, they've always been pretty responsive, though sometimes i have had to submit the same request a couple times before I got an actual solution.

The only way is to wait I wish i have their phone number. 1 call 1 answer and that's all