Topic: Coinbase - Worst support ever! - page 2. (Read 390 times)

But long ago I remember after purchasing something the merchant issued a partial refund for my order. And I got it in my coinbase account without a problem.
Even knowing the Coinbase term, we're talking about $300k, they could at least make an exception.

Have you checked the TXIDs? As far as I can tell, those addresses have two connections (A sent to B and vice versa)[1], so 'faking' it is not possible. It also doesn't make sense if they sent 32 BTC to Coinbase because they could keep it.

[1] https://learnmeabitcoin.com/tools/path/?start=3JoYDbhh7DCwEyzuVu1Cxu6L4dpPGcRn66&end=1NfMaoyVMzXykMjMbUtmPuvJfgMthPwc1v

Like the above said Coinbase doesn't allow BTC being returned directly to an address it was sent from.

Read this:

Source: https://support.coinbase.com/customer/en/portal/articles/2371899-how-do-i-refund-a-digital-currency-transaction-

So it means you will not receive your bitcoin from the investment platform you are talking about.

I also think that the platform you are talking about is lying and use other TXID to present as proof that they sent back your BTC. Maybe they know that you are using Coinbase.

Why not, share the website of the platform you are talking about here so that we know if it is legit or not.

Okay, I get it. And yep, the txid seems legit. But the thing is you don't own the receiving address of this txid (investment to your coinbase) https://www.blockchain.com/es/btc/tx/efe4dbf333c4a048265d883403055ff6e08b522186de346791d0c109773c1be3

Because, afaik, coinbase is like coins.ph, while their users have different address for receiving but when some specific users send BTC to someone, they send it base on the inputs and the amount you want, so it came from different address (might not yours) to the receiving address.

Now, that the investment platform sent the funds back to that address, the balance will reflect to the account of the wallet where the address was assigned.

Now that you can't blame the investment platform for such irresponsible task they done, without asking you your receiving address.
Your only last hope is to ask coinbase support.

Have you contacted their social media handles? Much better to give all the necessary details to their support just don't give them your coinbase login details.

That's it... I asked for my Bitcoins back and they sent me an email saying that  I would receive without problems in less than 24 hours.


I saw the hash in the blockchain:

1. From Coinbase to the platform:

https://www.blockchain.com/btc/tx/cec865900dd129e70c32a3b7132a41b0015ea315167118277854a0e95ffba4bd

2. From the platform to Coinbase:

https://www.blockchain.com/es/btc/tx/efe4dbf333c4a048265d883403055ff6e08b522186de346791d0c109773c1be3

So I think these hash are legit...

Anyway, I think that for this amount of Bitcoins, Coinbase should contact me. When I do the request support I have to put the amount of BTC and the hash... So they can see we are talking about money... 

So the problem started on that private platform. My question is,  how they just send that bitcoin back to you without asking for your address or at least they allow you to set an address on your Account settings there that meant for withdrawal. You mean they just deposited it back based on the details they saw on your transaction details?

And since you have mentioned "ROI", it looks like... oh I don't want to speculate for now.

Are you really sure that the platform really returned your bitcoin? How sure you are that the hash they provide to you is somehow legit.

Sorry maybe my english its not so good..

I bought Bitcoin in Coinbase and then I sent to a private platform (For trading and investments). When I signed up on the platform, I accepted the terms and conditions  so I sent the Bitcoin to their wallet.

After this, They changed some of the terms about rates and roi, so I decided not to use their services, so I requested to have my Bitcoin back. They returned them to me without problem.

The problem is that they returned the Bitcoins to the same address of wallet from where were sent. 

In Coinbase,the address for Send are different to the address for Receive. So thats why I can´t see the Bitcoin in my wallet. But I have the hash where we can see the sent from Coinbase(wallet A) to their wallet, and then I have the hash where we can see the sent back from their wallet to Coinbase(wallet A).

The problem I have is that they don't answer my support requests. I only receive automatic emails like "Thanks for writting.. . We've just checked your account and we confirm that your request has been properly escalated. These reviews are typically completed within 4-5 business days... " but I've been waiting for more than 3 weeks...



I have explained my problem again, I hope it's more clear now! 


As I said I am talking about a big amount of money, 32 Bitcoins exactly. So I think I should have already received a response from a team of the Coinbase support and not a simple automatic response...

 

Can you tell what external wallet or investment platform you are talking into?

As far i understand;

Coinbase -> trading platform/service -> Coinbase
but the funds being resent by external wallet/trading platform havent received on coinbase wallet? Am i right?

Yeah, almost anyone dealing with them have the experience, I guess.


Is this the terms for coinbase or the investment platform you mentioned? I'm a bit confused here.
Because how come you sent it already to the external wallet and for investment (from coinbase) also they (coinbase, if I'm correct) sent it back to the wallet where you sent them after you did not accept their tos.

Has anyone had problems with Coinbase?

I have commented on a topic about my problem but I start with a new topic about the CoinBase Support.

One month ago I bought Bitcoin with Coinbase (big amount) and then I sent them to an external wallet of a trading and investments platform.
When they showed me the terms and conditions, I did not accept them so They sent me my Bitcoin back but They sent to the wallet from I sent them.

As you know, in Coinbase, the address from where you send and the address for receive are different, so I can see both hash of the transactions from wallet A to external wallet B and then external wallet B to wallet A. But I dont see the Bitcoin on my wallet.

I've been trying to contact the support team for 3 weeks, opening tickets and answering the automatic mails with the case number, but I don't receive any update.

It's very frustrating because I'm talking about a lot of money and I don't have a simple answer from the team.