I visited the Coinfloor office yesterday. Coinfloor is quite an open business, and anyone can make an appointment to be shown around.
Their premises are in a courtyard building just off Chancery Lane in London. It's a respectable part of town for this type of business, and is less than 100 meters from the London Silver Vaults. As a small business, they only have part of the building, and they share a common entrance with other small businesses.
Most of their development and administration is done from a workspace upstairs. It's an open area, full of chairs, tables and computers. The computers are all laptops (MacBooks, I think), and I was surprised that not even the main developer had a big monitor attached.
I met the founder and CEO Mark Lamb, co-founder Amadeo Pellicce, technical lead and chief developer Obi Nwosu, and three other staff including their support person. Coinfloor's accountant was also there, tapping away at a computer. It seemed like a comfortably busy but non-chaotic workplace. It was fairly austere too - there was no extravagant furniture and no executive "goofing-off" toys. Just places to work.
I spent some time talking to Mark Lamb, and he clarified some points which have been raised from time to time in this forum. James McCarthy (nefario) was involved with the company in the early days, but is no longer working for them, having parted on amicable terms. The UK "Faster Payments" service is no longer operating, having been forced to close by the policies of the UK clearing banks. For now, payments in and out take place through a GBP-denominated account at a Polish trading bank.
Obviously it wasn't possible for me as a visitor to "look through the books" or look over their shoulders as they worked, but I came away with a positive impression and confident that I was seeing a professional operation.
I hope this account of my visit is interesting or useful to people. If anyone wants to arrange a visit to Coinfloor, you can do it through a link on the following page:
http://support.coinfloor.co.uk/hc/en-us/articles/202484946-Where-is-Coinfloor-located-Very good of you - thanks for sharing brother. I always need a bit of assurance too before doing business - Good idea to go visit their offices
I might also arrange when next in London - would be interesting to see how a BTC exchange business is ran.
Credit where credit is due! I know Mark, Amadeo and Obi have done have worked tirelessly on behalf of the UK Bitcoin community, doing a lot of legislative, compliance, regulatory, security etc behind the scenes.
In fact the Coinfloor team would be excellent people to approach for any UK enterprise (existing or start-up) for advise/chat.
I will continue using them as my default exchange in support - and hope more UK Bitcoiners give them a try