W normally tell people to use Open Source wallets preferable Electrum, Wasabi others. Well sorry for your lost, since the owners of the wallet app said, they can't do anything then your coins are gone. Coinomi supposed know how the coins move from the wallet to another wallet. Something phishing is here.
Open source wallets are the most recommended because we can verify their codes, but you can surely lose your funds in open source wallets if you have bad operational security, they are not safe in and of themselves. If your funds is stolen and moved to another address, everyone can see the address the funds moved to, including you, not just only your wallet software developers, but BTC transactions are irreversible, identifying the address the funds moved to cannot help you recover it.
Op. Said he has the keys with him and the password is in head so how come the wallet was hacked? Is it that the hackers used software to hacked the wallet. And if it is like that then Coinomi wallet is not secure to use and recommend to others. This is very sad news because your old age with your wife savings were there and have been hacked by the negligent of Coinomi company because their app or website is not well secured.
Even if your funds is in an open or closed source wallet and you have your keys, you funds can be stolen if you do these things and many more:
- Download or run a fake wallet file
- Expose your private key or seed phrase
- Run your wallet file in an online device
- If you have bad operational security
- Click on dangerous and scam links
- Save your private keys and seed phrase online, in your email or in cloud.