When the site only supports Bitcoin payments, it has very limited options, especially during periods of network congestion. If the site does not support multiple cryptocurrencies, it at least encourages users to at least use the Lightning Network for withdrawals.
I stated in my post that users must prepare themselves with Lightning Network too. I am sure not majority of users already used and are familiar with Bitcoin Lightning Network.
What surprises me is that CoinRoyal is an old active platform and that this is not the first time that the Bitcoin network has been in crisis. This means that it was supposed to be preparing its system for such conditions.
Users, in turn, should be equally prepared and can also ask CoinRoyal to support more currencies in different networks.
I agree with you that the team should have internal discussions and with Product team to figure out solutions. Bitcoin Lightning Network and altcoin blockchain solutions.
I read some articles about security concerns of Bitcoin Lightning Network and I also knew there are very little casinos accept Bitcoin Lightning Network for directly betting. The casino can consider acceptance of Bitcoin Lightning Network for deposits and withdrawals, but for directly betting, I am doubtful about that chance.
The end of Lightning Network. I think Lightning Network will be fixed and improved.
The Lightning Network is only one of the solutions that can be studied for the purpose of using it, at least during times of Bitcoin network crisis, since the casino does not support other networks. I can understand the extent of the complications related to the Lightning Network, and I very much support you in the idea that most users, unfortunately, are not accustomed to using it, and it is not surprising that they do not know its basics, without mentioning that users use wallets that they take from trading platforms, and not private wallets. This is like a dilemma.
If the Lightning Network option is not available or limited for one reason or another, it is the casino team's duty to think and strive to find other solutions. I believe that supporting more networks and restructuring the entire system will be the most effective solution. This will be accompanied by many technical complications in addition to the time it will take to establish this, but sometimes reality imposes itself and the options are truly limited.