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Topic: Coinsbit.io has blocked my account - page 4. (Read 770 times)

newbie
Activity: 10
Merit: 0
September 10, 2019, 01:50:25 PM
#4
I got order on a pair coin like bye ETH/USD, in lower price. so if it has performed, my transaction have had ok. all mentioned transactions were performed but they have cancelled them and get my profit back!!   

Are those said not valid transactions are you really did it with your accounts? You remembered that you did those trades on their exchange?
This is my firstime to heard this kind of problem on a exchange.

And, this thread should be in Scam Accusation, just move the thread and let's hear some opinion of others and maybe there are some bitcointalk account owned by coinsbit.
legendary
Activity: 2506
Merit: 1394
September 10, 2019, 04:39:19 AM
#3
Are those said not valid transactions are you really did it with your accounts? You remembered that you did those trades on their exchange?
This is my firstime to heard this kind of problem on a exchange.

And, this thread should be in Scam Accusation, just move the thread and let's hear some opinion of others and maybe there are some bitcointalk account owned by coinsbit.
staff
Activity: 3500
Merit: 6152
September 10, 2019, 04:36:57 AM
#2
I think it would be a waste of time and I won't be surprised If they suspend the new account and say it's because your broke their TOS.

I'm afraid your fund sare lost because by reading the emails, you can tell that they clearly have no intention to return the funds back. You can't see their official thread on the forums, because it was moved to the Trashcan (as they hired people to bump it and leave good reviews) but here are few screenshots[1][2] to look at (In my opinion, JollyGood and AdolfinWolf did a great job).

[1] http://epvpimg.com/EwHnbab
[2] http://epvpimg.com/edQMbab
newbie
Activity: 10
Merit: 0
September 10, 2019, 03:34:26 AM
#1
I am a customer of coinsbit.io exchange since may 2019. I've passed their KYC.

On 13th Aguest 2019 login to my account, got this error: "Your account has been blocked, please contact support"!!!

I asked to support ([email protected]) and got this answer:

""Hello!
Your account has been blocked due to suspicious activity. Right now your account is under consideration by our security team.If you have any question please let us know.
""

After some days, security team answered me ([email protected]) the following mail titled NOT VALID TRADE:

""Good day!
Your account has been checked for suspicious and fraudulent activity. There were detected not a valid transaction for the BTC / USD pair, which will be rejected. The timestamp of this transaction: 2019-07-06 ??. ?? BTC will be deducted from your balance. However, you are non-suffices ?? BTC. Check-in which currency it will be easier for you to return these funds. You will be refunded with ?? dollars - the amount you spent on the transaction.  

Best regard,
Coinsbit security team
""

I think they are right  Cry so I accepted that and the account was unblocked.

But, again they blocked me and in this time, the security team maild me this:

""Good day!

Your account has been checked for suspicious and fraudulent activity.

There were detected not valid transactions:

1. ETH/BTC pair, which will be rejected. The timestamp of this transaction: 2019-07-13 ??. ?? ETH will be deducted from your balance. You will be refunded with  ?? BTC- the amount you spent on the transaction.

2. LTC/BTC pair, which will be rejected. The timestamp of this transaction: 2019-07-20 ??. ?? LTC will be deducted from your balance. You will be refunded with  ?? BTC- the amount you spent on the transaction.

3. BTC/USD pair, which will be rejected. The timestamp of this transaction: 2019-07-26 ?. ?? USD will be deducted from your balance. You will be refunded with  ? BTC - the amount you spent on the transaction.

4. ETH/BTC pair, which will be rejected. The timestamp of this transaction: 2019-07-13 ?? . ?? ETH will be deducted from your balance. You will be refunded with  ?? BTC-  the amount you spent on the transaction.

5. BTC/USD pair, which will be rejected. The timestamp of this transaction: 2019-07-15 ? . ??BTC will be deducted from your balance. You will be refunded with  ?? USD - the amount you spent on the transaction.

6. ETH/BTC pair, which will be rejected. The timestamp of this transaction: 2019-07-30 ??. ?? ETH will be deducted from your balance. You will be refunded with  ?? BTC-  the amount you spent on the transaction.

However, you are non-suffices ?? ETH. Check-in which currency it will be easier for you to return these funds. It will refunded with ?? E2C
""


when I saw this email I understood their intention is to take my profit! Sad At the same time, a number of customers were blocked, and we all started to protest against them.
after some days the security team, again, gave this mail with a title "Investigation by financial fraud department" :

""Dear Mehdi ,

From Coinsbit side in cooperation with relevant financial security department in country jurisdiction where was registered our exchange was launched investigation of financial fraud with stolen cryptocurrency whitch was detected by our security department.

You personally are not on investigation but your account was a part of nonlegal action - trading with user under investigation.
It was necessary to blocked your account until all circumstances will clarified.

Certain transactions from your old account will be frozen due to their involvement in the investigation of financial fraud. The funds that you spent for these transactions will be refunded to you. And as a sign of compensation for inconvenience, we will credit you the funds spent to ensure these transactions in double size.

This process can take quite a lot of time and we value you as our client and do not want you to experience any inconveniences or worried about your money. This is why we give you possibility to register a brand new account only with the same KYC data to continue your trading with balance on before financial fraud date.

Once you do so, please, message us at [email protected] and we will transfer all your balance as of  22.08.2019  from your old account to the new one.


On behalf of the company we would like to apologize for the inconveniences. We appreciate your cooperation and understanding in this matter.

Thanks for support,
Coinsbit security department!
""

They asked me to create a new account!!!!!!!! it's very strange request. So if any one can help me to get me right, please don't hesitate. Thanks
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