Topic: Cold Coin Bitcoin from AU (Read 1104 times)

Backup coin arrived today!!!

It looks like 100% identical with the main coin (with the same serial number). I am not sure if it is a good or bad idea, having 2 identical coins with the same serial number, with no ability to distinguish which is the main coin, and which the backup.

#003 is a very low number, hence if I knew it before, I might had ordered a couple more of those same serial number backup coins  

Did anyone else had problems with customs? (due to the wrong declared value in the parcel).

Backup coin (valued at $19AUD at time of purchase), arrived with a declared value of $55AUD, in the customs declaration form  

I can confirm that, coldcoin reached out to me, and based on their explanation, it seems like an honest mistake. (+offered me a discounted coupon for my next order)

Hi everyone,

Sorry for the delay in getting back to everyone. We trust everyone should have their orders now including backups, which were sent at a later date.

We've had a bit of backlog to catch up on. If anyone is still waiting for any orders, do contact [email protected] and we'll help you out asap.

Just addressing some issues below:

Placement of hologram:
Unfortunately, these are placed manually and are very delicate, so that with the added trouble of shipping, honeycomb blockchain pattern and thin material makes it easy to damage. Once they're on they can't be moved. We managed to improve the placement method in which we use from now on, so we hope we don't see more of it.


Declaration at Customs:
Our dispatch team when filling out postage didn't know the exact pricing of our items or the implications of putting a higher or incorrect price (they thought it was only for insurance purposes apparently). We've contacted the person that was affected and obviously, we'll be sure that doesn't happen again.

Site Password:
Everything does work online though there are 2 user journey issues that need to be fixed and are very confusing to any user.
i.e 1. When you log in, you need to click 'My Account' button, where it should automatically be taking you there. It looks like the home page is just refreshed otherwise.

2. When you select to reset the password, it doesn't take you to a confirmation page, but rather looks like you've logged in and there's no user data. This is not the case and an email would be sent to you to create a new password. Though that also takes you to a login page with no reset options. We will fix this asap.

If you need to reset your password please contact [email protected] and we fix this asap.

Thanks for your patience with all this guys, as we find our way through the new processes. Last thing we want is for any of you to have a crap experience so please don't hesitate to email and we'll contact you asap

CHi...I will email them to stop by and address any issues. They have been good in responding via the emails

I would like to see them here and address everyone's issues.  I know that I am still waiting on a response about my back-up coin which I've yet to receive.  No biggie...I'd just like to know what's going on.

Yes they are...aren't they? The case is pretty solid too. They screwed up some how in sending it the first time so they sent again and added the extra cold coin for free

pretty !

Received my coins today! Thankyou

They sent extra coin for the delay.

I can logging to my account and see the order history, account details etc. That part works fine with me.

Moreover, when you posted confirmation that you received your coins, I sent them an e-mail asking why I didn’t received a dispatch note yet, for my order. They replied to me that there was an error to my shipping, and that now is fixed (+ provided me with a reliable tracking number).

I am not defending them, but at least my personal skam-o-meter is not moving at the moment. (+ the fact that I have in my hands the “major” coin)

I already sent them an email, and I am waiting for an answer from them.

I am not sure who to blame here (myself/local customs/seller). You have more experience in International shipping situations.

My perspective: I received an item, for which I paid a total of 39$AUD (including free shipping). I had a decent possibility to skip customs since total was slightly above the tax free threshold.

Local customs perspective: They received an oversees envelop for inspection, with 2 indications. 1) customs declaration form: 1 coin value $50AUD 2)a tracking number sticker from Australian post office which had a huge bold label indication “$32.99 Postage Paid”. That’s a total taxable value of $82.99AUD.

Man, I'm sorry ya'll have had so many issues.  I've still yet to receive my backup and like I said before I reached out via Instagram.  I let them know that there were several inquiries here on the forum that needed to be addressed (1 week ago now).  They told me that more packages would be going out soon.  Hopefully they will provide an update here on the forum.

I received my coin today (after it was held hostage by customs for several days  ).

They didn’t include the backup coin inside the parcel (although I ordered one) .

There are some slightly barely visible minor defects marks in the hologram (but nothing major like the Crypto_Collection user’s coin.)

Furthermore, they messed up with the customs declaration form. Although they sent me only the Cold Coin (39$AUD with free shipping), they put in the form a total of $50AUD.

That triggered customs, and I ended up paying additionally 24Euros/38AUD.

39$AUD total is just above the limits of the tax free total threshold, in my country (1 euro above), hence I might had skipped customs at all.

And the most frustrating of all…. although I received a really low number (#003), then I realized that I was beaten by minerjones!!! 

No..they just reshipped mine yesterday as my order got screwed up along the way. I have tracking info so once arrived will post in here

So you already received yours? I ordered about 3 weeks ago and haven't received anything yet.

Its best to contact them thru their website here>>>>

      https://www.coldcoinbitcoin.com/support/

Anybody know when these will be shipped?

Chi...send them an email...They responded right away. Will send it to you

Still waiting too Mantis and I also have yet to hear back from them via Instagram.  Hopefully we will soon.

I had only ordered one coin...they are throwing in the backup coin as a gesture of goodwill

Well....I heard from them and they will be sending me the TWO coins instead of one since my order had somewhat been mishandled.

The backup coins are optional add on purchases and ship separately IIRC.
Regarding the hologram, if a tool was used (tweezers or some other transfer means) it is likely that the holo remains (tamper part) would not be seen as it would have come off onto whatever object was touching it.
If it was a matter of re-applying the hologram then I’d doubt you’d see it as the newly placed hologram would cover it up.
However, from the consistency of the ‘markings’ it would seem like the former is more plausible.

Post some pics of your coin when you get a chance, it would be interesting to compare.  Do the backup coins ship separately from main coin? I didn't get a backup 


That makes sense too.  It seems like the hologram placer removed the broken part of the hologram because there is no reminisce in the holder.