Hi everyone!
Thank you all for the well wishes, it's been crazy and a lot of fun so far!
Just a general update on the ongoing (slightly delayed) reboot of Coldkey:
Since I started working with Yogg on this project, I've helped him identify many areas where things
must be improved - MOST importantly, this means no more sales of cards that are not
100% ready to be shipped in a timely manner! Secondly, we are committed to NOT making mistakes (Which of course is not 100% possible, but we will try our hardest)!
Now that I understand much more about the amount of work, care and effort that must be put into each order/card, we have both realized things must be changed / streamlined in different ways, including a "Road Map" we are both working on for future releases/surprises/exciting things we have planned.
We
did get a few packages sent out, but then Yogg fell sick the other day with a viral infection, and has been resting a bit, but is now back on track, and he should have everyone's order out by this weekend or Monday at the very latest. (Some of these orders also contain some older orders for some users as well, which ofc slowed things down a bit too).
This will not happen again, trust me. We are now
100% committed to Customer service & satisfaction being
#1 - That said, the next releases of Coldkey's will be 100% ready to ship upon sales, and will be shipped promptly upon ordering, website or not.
Upcoming Things to Note & Small Announcements:Bitbills sales thread 2 ETA: 3rd week of April
History Series Serial Numbers For those of you collecting serialized sets of the History series, we are going to continue to offer people their current serials moving forward. (As for how exactly that will work/cost,
Please do not ask yet, as we do not know, but it must be continued for the greater good)!
So, you
can rest assured your current/prior serial number will be there moving forward.
We are a year behind on the History series, so that is going to resume slowly, but we also still need more time to fix the website, and to get the back end processes straightened out so that self-funding of cards is again possible upon receipt of the physical card in the post.
Thank you all, and again I am very sorry things are not going quite as planned, but rest assured, within the coming month things will be back, and will be running much smoother & quicker.
I will be reaching out to a few of you with Tracking info tonight, and the rest a few more at a time each day until all are sent out by Monday... Thank you again for your patience and understanding as we move to make coldkey a well-oiled machine, and again, thank you for your support!
Cheers!
owlcatz