Topic: 🥇 Crashino.com 🚀 Crash Games, Casino and Sportsbook ✌1.000 USDT Bonus - page 7. (Read 3617 times)

✅  Currently this cashback promotion is only valid on slot games. Please make sure to check the T&C of each promotion. We will be adding crash games and live casino games soon, just check-in on this thread and we will notify you as soon as it is live.

they are nuts they denied my cashback

Kindly be informed that since the winnings exceeds the losses, you will not be qualified for the cashback . I'm really sorry , it was checked by the correct team and you are not qualified for the offer

i just open account with them last week and lost two deposit never cashout anything and said my winnings exceeds losses 

worst customer service ever

contact 3 times yesterday they didnt credit cashback on my account they told me to wait it out will be credit asap yet over 24 hrs still nothing and when i ask the rollover for cashback chat rep cant even tell me she said someone will contact you regarding issued they cant even stand up to their own promo i will not recommended anyone to play there.   

🚀Crashino launches an AMAZING 10% CASHBACK 👨‍🚀🚀

We love to give back to our players and we like to see our players win! If your luck didn't turn during the week we will give you a 10% cashback on your losses! This cashback will be credited automatically every week on Mondays. Just login and check if you received it 🐱‍🏍 Check out more about this promotion here

Check out all the newest games at Crashino!

Would you play in a casino where Support cannot give you ETA about when your withdrawal will be released? It's been 6 hours since I made a withdrawal request. People play on an online crypto casino for fast deposits and withdrawals. I don't recommend playing at this casino.



Edit: Withdrawal received

I'm glad that the issue you two experienced has been resolved.

It's good that you resolved their issue, but I am curious why would the support that zendini talk to would say that he won't get the money back? was there a miscommunication, confusion, etc...? anyway, I am just curious, you can ignore the question if you want.

Update for the 2.5K Withdrawal.

https://imgur.com/SwouHKT

I can confirm that the money is here!

Thank you a lot, Crashino!

Good to know that your issue has been resolved now it's your turn no to change the title of your thread to resolve and lock the thread.
Crashino.com has done a good job of resolving the issue fast and not waiting 24 hours after the complainant created a thread in the scam section.

Money received, all cool

✔ This withdrawal was processed and the player has received their winnings. It took a bit longer than usual to process as it was a 400x win and required additional checks.




✔  We have investigated this gameplay and temporarily closed the account because of suspected breach of T&C. We have concluded our T&C were breached and decided to refund the players deposit. For more information please refer to the General T&C point 13.15. In case of any breach of our General T&C we reserve the right to close such accounts permanently.

you probably broke a different part of their ToS and are only referring to the rule 17.2. to show you that you have no choice but to accept their decision. that being said, it is a little f**k up for them to say that you'll be getting your deposit back in 3 days then suddenly say that you won't get your deposit back because of rule 17.2.

17.2. You acknowledge that Crashino.com shall be the final decision-maker as to whether you have violated rules, terms or conditions in a manner that results in suspension or permanent barring from participation in our Websites.
Idk how that applies to me, if i havent even won anything there, except playing crash. If their “final” decision is to leave me without my deposit, better avoid this site. I have checked previous posts about locked accounts here, and all users got the deposit back. So either crashino decided to scam all users or thats a mistake by them, that i still havent recieved my payment yet.

Can the Crashino representative here confirm the accusation above and explain it to us, I don't think tricking players would be a good idea and until now the user still didn't receive the payment. Can you explain what's your reason for your side? May I ask wat is the 17.2 in their terms and condition?

ya.ya.yo!

Hey there 1.5 weeks ago i registered on crashino and played few time in crash. Later  ive done 8 bets on turkey basket, from which 3 lost an 5 won. I recieved the void on all of those,  with decision that this was manipulated. After that i decided to stop playing this casino and withdrawed the money, 5  days support members were tricking me and saying that my withdrawal is in process, and later on , that my bet history is being checked. 3 days ago i tried to login into my account  and there was a message that my account got locked. After i wrote to support i got this message "Thank you for waiting, I am sorry to inform you your account is locked for breaching the terms and conditions. "17.2" and the amount was refunded to you". Ive asked how long will the refund process to my usdt adress will take, and got the answer that withint 72 hr i will get my money back. Today, as 72 hours past  and no money seen, i tried to contact support again and this is what they wrote me. Here is all the proofs of my last chat with support member https://imgur.com/a/5BJmsau
So basically, ive don 400$ deposit to this casino, won 15$ in crash, and  now casino dont even want to give me back my deposit, despite the fact, that in previous  chat with support i was told that i will recieve my deposit back in 72 hrs? Scamming clients is not good. Waiting to solve this issue asap.

Update:

Still nothing. Live chat still not accepting to give me an estimate of my 2500 euros cashout:

LIVACHAT: There is no need to worry I assure, you the checking process is done for security
Do you have any other questions?
09:06
ME: tell me an exact timing please
09:07
ME: because I need to know and it is my right
ME: 2 days waiting and it should have been instant

09:06
I am sorry but I cannot mention estimated time,  once there will be an update you will be notified don't worry
May I help you with anything else?


never received an update. Will edit this post as soon as I receive my money. Looks suspicious

Last Update:

Money is here, thank you!

I have been playing online since 2006. Pokerstars, bitstarz, full tilt, all the crypto casinos, and this is my first time I win a jackpot.

I think Crashino are not altering the games. They are leaving it as they are from verified providers like Pragmatic etc.....

Thank you for the help, please keep me informed if he replies.

Hey,

I have just informed our contact person over at Crashino - I am sure they will sort this out shortly. Crashino is a cool new casino IMO.

I like your review and I agree to some extent but my withdrawal has been requested 20 hours ago and still shown as NEW. I contacted them several times without any clear response.

Hello Crashino!

I am a player since a couple days and I am so glad I found this thread!

I hit a big win 2.5K on a 0.75 bet and I am waiting for the cashout.

On your site, it says it is instant but I have been waiting for 20 hours now. I know it is not a lot of time to wait and I can believe you may conduct some checks because it is 2.5K euros.

Let me know if you can help me further.

https://i.imgur.com/oMgMrDw.png

Thank you for this casnio, I like it a lot!

Those games will be a great addition to your long list of crash games! The rtp seems good too. Could you add a new tab dedicated only for crash games, this will make accessing them easier.

btw, I just received a promitional email from Crashino offering 100 free spins for my first deposit:
am a bit confused, will this offer remain available for the next 24 hours from the moment I received the email or from the moment I make the deposit? Also, is there a minimum deposit amount to be eligible for this offer and where can I find more information about such offers like the wagering requirement and such?