Cryptsy made coins disappear -- what should I do?

kelsey

legendary

Activity: 1876

Merit: 1000

another generic reply this one about sorry "you have a negative balance"

ummm I don't have a negative balance I have missing deposits, and lost coins I bought x several now, more I use the more I lose, then self audit and lose more Sad

come on cryptsy there is enough people with issue's to know its all stuffed, close down, fix ALL issues before you create more trouble and lose all customers.

and the tweets are like denial there is sooo many problems/

Taxidermista

legendary

Activity: 1148

Merit: 1001

Quote from: BitJohn on December 15, 2013, 12:53:03 AM

Withdraws are piled up but going out now expect to see yours soon.

Wow, amazing... SXC incoming deposits are piling up too? Because my deposits get lost 4 days ago and still lost. Maybe your fucking personal wallets are piling up too, who knows. Angry

zbrasc197

newbie

Activity: 10

Merit: 0

Don't withdraw COL coin from cryptsy because you will never get this coins. Cryptsy give you a fake TRXID and that's it. If you open a ticket, after 10 days you will receive an email with "PROBLEM IS SOLVED". Attention, Cryptsy has no more human support, he close your tikets (without response) automatically.
I lost more than $1550 with COL coin what cryptsy has never send me.
Cryptsy's COL blockchain is a crap but he think that we are all idiots and don't even try to resolve the problem.

perhan007

sr. member

Activity: 518

Merit: 250

My ColossusCoin Withdrawals has been confirmed but I never received the coins and my Wallet is synched and Wallet-to-Wallet deposit went well. But Cryptsy doesn't care at all and my ticket is stil unanswered, they prefere adding new Altcoins every day.

ColossusCoin    2Au6uQM6z3AdH2rXJq2i1Cp3BGfEmwiZke    76829375.02790400 COL    Yes    2013-12-14 17:31:30
Processed    TrxID: ff60cd31080ab3316e4bd3a344e1ce8518db70f8d39002e13940af0c5b25e477 @ 2013-12-15 01:09:35

ColossusCoin    2Au6uQM6z3AdH2rXJq2i1Cp3BGfEmwiZke    50000000.01000000 COL    Yes    2013-12-14 17:23:08
Processed    TrxID: ae8376e00c07e800972a118ddf4790173eed5176224896cd85bf82123142b0ab @ 2013-12-15 01:07:28

ColossusCoin    2Au6uQM6z3AdH2rXJq2i1Cp3BGfEmwiZke    100.01000000 COL    Yes    2013-12-14 14:20:09
Processed    TrxID: 101727566ef58ea4f846f8a9e32f42c58f3b5644f9b25ab42f665c1cf5d81580 @ 2013-12-15 00:32:22

ColossusCoin    2Au6uQM6z3AdH2rXJq2i1Cp3BGfEmwiZke    5419495.86541200 COL    Yes    2013-12-14 09:49:04
Processed    TrxID: fdd15d48a01fc7a505f1cdd36cdf3526e3772fa6ac54e96266d1e50481f93d7c @ 2013-12-14 22:43:25

jamestown2035

full member

Activity: 126

Merit: 100

Now I get 6 ticket resolved notifications for problems I've never submitted, instead of things getting better their support is getting more inept each day. My issues had been getting resolved in 24 hours The last week it's taking longer and longer. I guess I'm gonna have to create a twitter account so I can spam Big Vern until this gets resolved? I'm not sure what else to do. My patience is starting to wear thin.

jamestown2035

full member

Activity: 126

Merit: 100

I deposited 80k NET almost 3 days ago, I waited for 6 hours to create a trouble ticket, 2 1/2 days later still no word from support.

achillez

hero member

Activity: 874

Merit: 1000

It looks like all my withdrawals went through, and I'm having no issues withdrawing my BTC

. Kudos to the Cryptsy guys for great support. It must be crazy hard building an exchange with so many users.

bitcoinrocks

legendary

Activity: 1372

Merit: 1000

As of this morning all of my Cryptsy issues are solved. Thank you Cryptsy.

coinseeker2

full member

Activity: 210

Merit: 100

Hi, this happen to me too when i cancelled an order and my deposit was not refunded but i got it back under 1 hour.
Step 1, Sign to your home account.
Step 2, Scroll down to the last line of their website.
Step 3, Click support.
Step 4, Open a new ticket.
Step 5, Tell then about your problem.
Step ^, Give your ticket high priority.
You will get response as fast as possible usually under 30 mins.

moogleone

newbie

Activity: 2

Merit: 0

my withdrawal has been over 21 hours now Sad

not good.

was told to wait 60 minutes but still nothing has come through. ticket no #36501.

hope this gets resolved, i really liked using cryptsy up until this happened.

Boxman90

hero member

Activity: 518

Merit: 500

Well i've gotten one withdrawal on LTC through, but am still missing 3000-or-so SXC deposited. Even generated a new address, but it's not coming through.

tianqunzhao

newbie

Activity: 56

Merit: 0

Quote from: BitJohn on December 15, 2013, 12:53:03 AM

Withdraws are piled up but going out now expect to see yours soon.

i think it is better to disclose info before you update some features, so uesrs will not so worry about some unexpected things.

BitJohn

hero member

Activity: 826

Merit: 1001

@Bit_John

Withdraws are piled up but going out now expect to see yours soon.

BitJohn

hero member

Activity: 826

Merit: 1001

@Bit_John

Quote from: Palmdetroit on December 14, 2013, 10:44:23 PM

Quote from: BitJohn on December 14, 2013, 10:31:35 PM

We added a self audit feature which can be used every 30 minutes it will fix the hung cancellations. Sorry for the delays guys.

I did the cancel new order to fix my issue, but how do we cancel tickets when issues resolve?

If you have a freshdesk account you can login and close it. If you don't reply to it saying its resolved.

achillez

hero member

Activity: 874

Merit: 1000

My withdrawal seems to still be stalled. Any news on when these will proceed?

Palmdetroit

legendary

Activity: 910

Merit: 1000

PHS 50% PoS - Stop mining start minting

Quote from: BitJohn on December 14, 2013, 10:31:35 PM

We added a self audit feature which can be used every 30 minutes it will fix the hung cancellations. Sorry for the delays guys.

I did the cancel new order to fix my issue, but how do we cancel tickets when issues resolve?

hypostatization

sr. member

Activity: 350

Merit: 250

Quote from: BitJohn on December 14, 2013, 10:31:35 PM

We added a self audit feature which can be used every 30 minutes it will fix the hung cancellations. Sorry for the delays guys.

Can you comment on stalled withdrawals? I have had most of my funds tied up all day on account of this.

BitJohn

hero member

Activity: 826

Merit: 1001

@Bit_John

We added a self audit feature which can be used every 30 minutes it will fix the hung cancellations. Sorry for the delays guys.

Palmdetroit

legendary

Activity: 910

Merit: 1000

PHS 50% PoS - Stop mining start minting

Cryptsy nom nom nom

cryptomining

sr. member

Activity: 434

Merit: 250

growing pains, don't call the national guard or the governor, fill out a support ticket they will be in touch.

Topic: Cryptsy made coins disappear -- what should I do? (Read 2093 times)