Topic: Delete thread please - page 2. (Read 2825 times)

New customer with kraken. So far only 1 withdraw request made, my experience? Non-existent support, long delay and money still not arrived.

I am reaching out to reddit to express my utter dissatisfaction with using Kraken.com By 'using' i mean only for 2 weeks and already have experienced utter rubbish. I have requested a SEPA withdraw to my bank which took longer than 7 days (they suggest no more than 5) and only when i contacted support with spam emails did it say 'success' which leaves me to believe someone at kraken may have just changed the status themselves to shut me up. Support? non-existent, you get told to hang on for another section of support, good luck with seeking help. WHAT IS INFURIATING ME NOW is that it says 'success' but it has not arrived to my bank, i have phoned my bank and they claim SEPA takes not longer than 1-2 days and they cannot find my payment incoming anywhere, kraken do not provide you with a valid reference. Where is my money kraken? I have messaged constantly and it seems you get allocated to one support person, the person i am with currently is called 'joshua' and is clearly on holiday as not 1 support ticket has been answered from him.

Am i supposed to spam kraken with emails until something is done? this is ridiculous, what the hell did kraken invest in when they achieved funding - probably josh's holiday

Ridiculous. The amount in question is nearly $10,000 i will be contacting the police or booking a flight to their offices as this is no small amount from anyone.

UPDATE: after spamming their emails (you have to do this to get a response) the only person who has bothered to reply is one guy from nearly a week ago who responded before and has told me it is being investigated. NOT GOOD ENOUGH. THIS IS THEFT.

I am EU based and the exact amount was around $9,700

My open id for kraken pr team to check once they start feeling morally obliged to do something : AA97 N84G BUZH ZOQI


bitbitch,
I will upload my withdraw request in around 2 hours or so as i will be away from computer to add proof. I have already posted the countless emails not responded to and still have others that i deleted

franky1,
I will try this when i exercise all options



I will update you all on what happens and upload any contact i get from kraken but clearly joshua from their support team does not give a .....

Again to the pr team of kraken my open account id is : AA97 N84G BUZH ZOQI

I want my money and i will not be accepting you to tell me to 'wait' i have seen posts of people waiting months

my experience is that German banks are stricter in enforcing regulations than banks in other EU countries.

It could be several things. Are you based in Germany? If so, they run extra checks because German banks have a reputation of being lax and letting fraud happen.

Here is a thread from 2014 illustrating the German problem:

https://www.reddit.com/r/Bitcoin/comments/29qn6h/kraken_account_frozen_funds_in_hostage/

The other issue might be with the amount you have withdrawn. I expect that lower amounts go through automatically but higher amounts need to be signed off. Again this is standard practice.

none of the numbers work they all forward me to voicemail or give up, thanks for the help though

i am going to try facebook and spam the ceos linkedin later when i make an account on both

Then i guess all i am left with is calling the police in their local area but they probably couldnt care less.

I will probably have to book a flight there and make a scene

Maya, just saw your message, thanks i will try those things. Appreciate the advice

Hi guys thanks a lot for trying to help esp franky i will try those contact numbers

Hopefully i can find a quick solution before dishing out 2k on a flight to their office, i will try these contact numbers and also try messaging on their facebook page but i am not accepting any messages that tell me to 'wait' i have seen some posts on here and other forums where kraken have held on to customers for months telling them to 'wait' any indication of them slowing this down or trying to make me give up i will call the police.

seems like another drop box address.

like i said in my first post kraken although being alive for many years, people should not be consider them as a fully established enterprise.. as it definitely doesnt appear to have call centres and what not established banks do..

im not really for the whole freezing accounts due to AMl/KYC regs.. but for consumer protection reasons these "money transmission businesses" should have atleast fixed office with proper staff to qualify to be a MSB..

especially if they are in multi million dollar investment rounds.. im totally shocked they have most of their details forwarded to drop boxes/residential addresses..

Here's a little more info for you. That phone number resolves to a private residence in a small San Mateo county town called Menlo Park. Menlo Park is a pretty little community. Not many businesses but it has a large residential area with big trees and shitloads of old people. I wouldn't mind living there if it wasn't so far from the action.

franky 1, thanks for the number

But also please consider my situation and try not to denounce it,

Their site advertises that if a payment takes longer than 5 days - tell support.

My status had been on 'sending' for longer than 6 days, now its a 'success' nearly 8-9 days but its not arrived to my account.

This is all done with SEPA. My bank tells me SEPA TAKES 1-2 Days

They took a cut from my withdraw request but find it difficult to respond to me?

I am not the only one. Stupid me i did not google 'kraken.com scam' other people have had the same issue and because their support team do not do their job people have to resort to complaining on forums for their pr team to act. Utter ridiculous. If they do not act i will call the police and book a flight there.


Litecoinguy, i am not sure i understand your post? please read as i mention some emails have been deleted and i have given them time before messaging.

The first email seems from yesterday

it should in no way ever be considered to be treated on the same standards as established banks.